3. “If I had asked people what they wanted, they would have said: „faster horses‟”
Henry Ford
4.
5.
6. Brands are playing catch-up
Is your brand still
CONNECTED to what
consumers want today?
Can you bring RELEVANT
innovations to market FAST
ENOUGH?
Are you still marketing TO
consumers instead of WITH
them?
8. Crowdsourcing
«Crowdsourcing is the act of taking a task traditionally
performed by an employee or contractor, and
outsourcing it to an undefined, generally large group of
people or community in the form of an open call»
Jeff Howe
9. Co-creation
“The act of involving consumers directly, and in some cases
repeatedly, in the product creation or innovation process“
Doug Williams
Forrester Research
10. P&G‟s Connect & Develop
• P&G set up “Connect +
Develop” in 2000 with the
goal of reinventing its
innovation model by opening
it to the outside world
• Connect + Develop
leverages several networks
(scientists, technology
experts, suppliers…)
• Today, more than 50% of all
innovations at P&G involve
outside-driven innovation
(against 15% in 2000)
21. The 4 Fs
Source: Parvanta, C., Roth, Y., & Keller, H. (2013). Crowdsourcing 101: A Few Basics to Make You the Leader of the Pack. Health Promotion Practice, 14(2), 163–167.
23. Collective intelligence & gems
Insights
Most ideas are raw. Collective
analysis tells the story. They provide
insights & validation.
Gems
Some ideas are fully articulated. They
provide innovation & quality creative
execution.
24. Co-creating across the marketing cycle
1
2
3
4
BRANDING,
POSITIONING &
PACKAGING
NEW PRODUCT
DEVELOPMENT
BRANDING
POSITIONING
PACKAGING
CREATIVE
CONCEPTS
28. SFR
New Product Development
“eYeka generated the same
level of ideas in 3 weeks as
a top innovation agency in
3 months and a top design
school in 6 months.”
Stéphanie Hajjar, Head of Ecosystem Innovation »
ideas
2x3 weeks
100+ entries
29. Kraft Mini Oreo
Positioning
How to explore potential
positioning and
communication platforms
for Mini-Oreo with a new
approach that gives
consumers a greater
voice?
ideas
32. Kraft Mini Oreo
Positioning
"Both in terms of number of
proposals and quality of execution,
the community gave us a lot of
insights in terms of how to position
our Mini-Oreo.”
– Brand Director, Mondelez
ideas
42 countries
3 weeks
515 entries
33. Volvic
Packaging
How to refresh the 50cl
Volvic bottle design as an
iconic
bottle,
which
conveys status and desire
while
getting
more
presence on the shelves?
ideas
36. Coca-Cola
Creative Concepts
How do we communicate
“energizing
refreshment” in an everoriginal fashion to
provide local markets
with new and impactful
campaign materials?
content
39. Coca-Cola
Creative Concepts
• 6 million online mentions
• Top 10% of all-time best ads in sample
markets on Millward Brown Link™ score test
• 100% adoption of creative materials against
47% on average
• Cost saving efficiencies of 92%
content
82 countries
3 months
2,535 entries
40. The ROI of co-creation
“Some of the crowdsourced marketing ideas scored in
the Top 10% of all-time best ads on Millward Brown
Link™ score test. Cost saving efficiencies of 92%.”
“The eYeka community generated the same level of ideas
in 3 weeks as a top innovation agency in 3 months and a
top design school in 6 months.”
“Sales revenues from user-generated products are
three times higher – and gross margins four times
greater – than those of designer-generated products”
41. The ROI of co-creation
CHOICE
“A wealth of creative, consumerrooted ideas”
+
RELEVANCE
“Get it right from the start”
+
ACCELERATION
“Innovate in weeks vs. months”
42. The emergence of a contribution economy
•
63% consider themselves as
creative
•
42% spend at least ½ day a month
on creative activities activités
créatives
•
1/3 have already identified
unserved needs
•
1/3 have already tweaked a
product
•
75% would be willing to help
brands build better products
43. Why co-creation changes the world
Consumers
Brands
Participate
Listening
Be acknowledged
Authenticity
Better products &
experiences
Relevance
Sustainability
46. Your Challenge….
• Young people vote everyday on social networks but when it comes to deciding
the future of their country they do not bother voting. Only 44% voted in the
2010 UK General Election did so. In France only 50% voted.
• How could we improve the voting process to encourage greater youth
participation during the elections?
54. Want to learn more?
Download our White Paper:
http://www.eyeka.net
Contact:
François Pétavy - fpetavy@eyeka.net
@fpetavy
Notas do Editor
As a business you can either compete on cost or by bringing something new, something better to the market. If you don’t, your competitors will. In the words of Michael Porter, the acclaimed Harvard professor of strategy: Innovation is the central issue in economic prosperity.
You can blame technology, globalization, consumer empowerment, media fragmentation, hyper-competition… The traditional marketing model is broken.
Seeing consumers not only as consumers, not only as a source of insights but also as a source of ideas. A source of ideas for new products, for new campaigns…
Crowdsourcing is a way to source out ideas, contributions from people. Here is a good definition from Jeff Howe, co-editor at Wired Magazine.
See http://lego.cuusoo.com/
Platform launched in 200875.000 ideas submitted by Starbucks consumers in Y1750.000 votes on ideas25 implemented ideas : promotions (B-day coffee cup), Starbucks VIP card, Splash sticks, etc.See: http://mystarbucksidea.com/
By now, most of you watching this should ponder… I am not surprised as I have tried engaging consumers in focus groups, interviews, crowdsourcing projects on social media… and I could not get very creative ideas… Most consumers are just not creative.Well the truth is… you are right.
We recognize that. Forrester used to segment consumers broadly in 3 tiers. While these tiers may vary, while you could add subtiers… the principle remains the same:90% of consumers are SPECTATORS– these people can REACT to creative ideas - tell you what they like – and what they don’t like – but they cannot DO white space creationThese people are simply not very creative10% are called ENTHUSIASTS – these people blog about brands and ideas, heavy social media users, and will like or dislike you on Facebook – these people can comment on creative ideas and are a good measuring stick to validate ideas – but they are not as creative as 1% - Compulsive creators – people who are compelled to create. They are found everywhere on the wed – publishing photographs videos artwork – whatever. These people get fulfilment from being creators.These are the type of people eYeka attracts. We are a community of 1%, a community of creators. This is the type of people you want to involve in your co-creation projects.
Most of the time, what you get through a crowdsourcing project are ideas that are still pretty raw. When all the ideas are collectively analyzed, you can extract meanings, territories, potential routes…. Of course once a while youget some ideas that are fully articulated, we call them gems.
To summarize, how do you write an inspiring – simple – effective brief? Here are a few practical tips:Don’t ask creators to solve a problem for your brand.THEY DON’T CARE ABOUT YOUR BRAND PROBLEMS – THEY WANT TO BE CHALLENGED CREATIVELYAllow people to express their creativity.THEY WANT THE FREEDOM TO EXPRESS THEMSELVES – AND THEIR CREATIVE IDEAS Keep it simple (no marketing jargon) – CUT THE MARKETING jargon and marketing prioritiesKeep it open yet focused. David Ogilvy oncesaid “Give me the freedom of a tight brief?” Absolutely right – it’s a fine balance between OPEN and FOCUSEDImagine the ideal entry then write the brief to inspire it – Visualise what you’d like to see – and then draft the brief to inspire it. You can also visualize the entries you do not want to see and adjust your brief to avoid such misunderstandings.
People participate in crowdsourcing projects for a variety of reasons. Through research and collaboration with academics we have identified 4 major motivators:Fun: Creators do that out of their free time out of creative passion, hence they need to derive enjoyment from the project.Fulfilment: This is about performing something that benefits himself or others and allows someone to feel good about his or her contribution.Fame: Co-creators are motivated by recognition from both their peers and the brand or organization.Fortune: The incentives to participate can’t only be goodwill […] you have to offer some kind of financial rewards, especially if there is an obvious usage and monetization of the creators’ work, to fulfill a sense of equity.
We see that all the time in our projects where often the winner is from a different market, culture, background… The winner of a project to help position an infant milk formula in China was French, male and does not have kids. The winner of a project to promote a new drink to young Indian males in Mumbai was from the UK and has never been in India… The winner of a project to re-position mini-oreo cookies in the UK was a Chinese, from China…
Most of the time, what you get through a crowdsourcing project are ideas that are still pretty raw. When all the ideas are collectively analyzed, you can extract meanings, territories, potential routes…. Of course once a while youget some ideas that are fully articulated, we call them gems.
See more on http://www.eyeka.net/stories/
OpportunityThe rise of café culture has redefined the benchmark for a quality cup of coffee and influenced the launch of more premium coffee solutions for in-home consumption such as coffee machines. This resulted in a dip in sales for instant coffee. Nescafé was searching for a range of innovative concepts for the next generation of instant coffee to keep the category relevant and attractive.
OPPORTUNITY SFR, a French telecom operator, was looking to develop new concepts for edutainment products, effectively blending entertainment and education for a younger audience. They took the innovative approach of simultaneously briefing a design school, a design agency and creative individuals via eYeka’s community.
RESULTS In a two-round process of 2 X 3 weeks, we received 100 creative ideas. Many entries suggested creative use of virtual reality, augmented reality and social networks when envisioning edutainment concepts. Interpersonal communication and a child’s surrounding appeared to be the main medium for learning. From the community standpoint, an edutainment tool should allow children to become their own teachers through self-discovery, with the right technology. eYeka’s community delivered a wealth of original concepts in the fastest turnaround time when benchmarked against alternatives. Many of these consumer generated concepts inspired SFR’s own foray into edutainment, in the form of innovative products or services.
OpportunityMini-Oreo cookies while being a phenomenal commercial success (and a tasty treat) did not have their own identity and personality in relation to regular Oreo cookies. Kraft was interested to explore potential positioning and communication platforms for Mini-Oreo but with a new approach that would have given consumers a greater voice.
ApproachWe asked members of our community across the globe to tell us what they see as unique to Mini-Oreo in a poster or a print ad. This "advertizing" format was chosen to force consumers to choose the single most important message they wanted to communicate about Mini-Oreo, while allowing for visual expression. Our brief was introduced as follow: “You have just created Mini-Oreo cookies and now you want to introduce them to the world! Make your own print ad on why Mini-Oreo is so special and unique that it’s the best choice!” In 3 weeks, our community provided 515 creative ideas from 42 Countries.
Being small mini oreos are meant to be shared. Create special moments between people. Mini oreos become social objects.
ResultOur analysis of the co-created entries identified several promising territories unique to Mini-Oreo such as a license to be more playful, a unique perspective on the World and the opportunity for social connections and bonding through sharing. The visual representations of consumers' ideas were of such quality that they could instantly be used for consumer testing and as inspiration and direction for all the parties involved in this major positioning exercise, Entries highlighted interesting thoughts about fun coming in small packages and the unique perspective of being small.eYeka provided innovative consumer insights with communication directions that sped-up the development of Mini Oreo’s brand positioning and creative platform,accelerating the process of finding a unique positioning for Mini-Oreo that will delight consumers.
Opportunity No other mineral water other than Volvic offers as much of a connection to nature, with its unique volcanic origin. Danone’s challenge was to refresh the 50cl Volvic bottle design as an iconic bottle, which conveys status and desire while getting more presence on the shelves especially when it is placed alongside soft drinks.
Approach We asked our community to develop original packaging ideas for the "on the go" 50cl bottle. Our brief: “Restyle the 50cl Volvic water bottle! Express your vision of the future of the Volvic “on the go” bottle.” We included the essence of the brand and some basic guidelines, leaving enough room for our creative community to express ideas that may not be typically found within traditional design agencies. In 3 weeks only we received 109 packaging ideas from over 27 countries .
Opportunity Energy and refreshment are two of the core feelings Coca-Cola has been inspiring for decades. Yet is is becoming increasingly challenging for the brand and its agencies to communicate these feelings in an ever-original fashion, to keep the brand fresh and current and to provide local markets with new and impactful campaign materials.
Approach We connected Coca-Cola with our global community of creators and invited our members to tell us what energizing refreshment meant to them in the form of videos, animations, graphic designs or photos. In 3 months, we received 2,547 entries from 72 countries expressing very fresh, diverse interpretations of "energizing refreshment" that we reviewed and filtered through a group of leading marketers and creative agency directors.
http://www.coca-cola.com/energizingrefreshment/
Results The project generated worldwide buzz with over 6 million online mentions. Several videos produced by eYeka members achieved top 10% of all-time best ads in sample markets such as Indonesia and the Philippines through the Millward Brown Link™ score test. Internally, Coca-Cola saw a 100% adoption of the creative materials across markets compared to an average of 47% and the whole project had cost saving efficiencies of 92% against average agency fees and production costs. More importantly, the wealth of consumer interpretations inspired Coca-Cola's marketing teams with the possibility to constantly refresh the brand thanks to a new way to access consumers’ seemingly inexhaustible creative ideas.
These are some comments from companies that use co-creation:MUJI: “Sales revenues from user-generated products are three times higher – and gross margins four times greater – than those of designer-generated products”Coca-Cola: “Some of the crowdsourced marketing ideas scored in the Top 10% of all-time best ads on Millward Brown Link™ score test. Cost saving efficiencies of 92%.”SFR, a French telecomcompany: “The eYeka community generated the same level of ideas in 3 weeks as a top innovation agency in 3 months and a top design school in 6 months.”
The Return On Investment of co-creation is:Choice: you get a “A wealth of creative, consumer-rooted ideas”Relevance: As the ideas are consumer-rooted they tend to resonate more with other consumers. You “Get it right from the start”Acceleration: It happens online, in parallel, across the World on in a matter of a few weeks only.
Network effectsMore Brands, more opportunities to createWord of mouth / NPSMore communitymembers, more creativityAlreadyused by 100+ brands
Brands are realizing that co-creation is one of the keys to a more sustainable development
We believe creativity can change the world and with eYeka you can apply it against such critical problems for society such as vote of youth.
THIS IS A WORKSHOP SO WERE PUTTING YOU TO WORKYOUR CHANCE TO WRITE A ONE LINE BRIEF Background is that All over the world the problem is endemic.Young people are largely disengaged with politics and politicians in many countries – Yet Young people vote everyday on social networks but when it comes to deciding the future of their country they skepitcal and can’t be bothered.Only 44% voted in the 2010 UK General Election did so. In France only 50% voted. How could we improve the voting process to encourage greater youth participation during the elections?Write a one line brief to stimulate great ideas from consumers. Time: 5 minutes
Approach We connected Coca-Cola with our global community of creators and invited our members to tell us what energizing refreshment meant to them in the form of videos, animations, graphic designs or photos. In 3 months, we received 2,547 entries from 72 countries expressing very fresh, diverse interpretations of "energizing refreshment" that we reviewed and filtered through a group of leading marketers and creative agency directors.
