49. SERVICE KNOW TARGET SELL Web Intelligence Segmentation / Scoring / Profiling E Business Sales Force Automation Epiphany Acquis Brann CIC Marketic One Epsilon Kana Rubric/Broadbase Prime Response … Chordiant Clientele IMA Pegasystems Silknet/Kana Peoplesoft/Vantive Clarify Onyx SAP FO Pivotal Siebel Astea Foresight Metrix RTS Symix Clarify Onyx Pivotal Siebel Vantive Broadvision Silknet/Kana IBM e-business Netscape Xpert Vignette Intershop Microsoft Site Server ATG… Tele sales Brock IMA Onyx Oracle Front Office Pegasystem SAP F.Office Siebel Vantive Brio Broadbase Business Objects Cognos Hyperion Essbase Seagate Software Microstrategy Campaign Management Webline (Cisco) Genesys (Alcatel) MG2 Interactions (e-mail,…) Geotel (Cisco) E Gain Call Center / Service Client Opportunity Identification Datamind Personify RightPoint Broadbase NetGenesis NetPerceptions Autonomy Decisive Quadstone SAS MarketFirst Paragren Customer Relationship Management Market & Customer Knowledge Customer Care Loyalty Process Sales Conversion Develop the Offer
50.
51. SERVICE KNOW TARGET SELL Web Intelligence Segmentation / Scoring / Profiling E Business Sales Force Automation Tele sales Campaign Management Interactions (e-mail,…) Call Center / Service Client Opportunity Identification Customer Relationship Management Market & Customer Knowledge Customer Care Loyalty Process Sales Conversion Develop the Offer
