In this session we'll discuss key strategies to get your employees more engaged in compliance training.

1. Compliance Training: Key Strategies
to Get Your Employees More
Engaged.

2. BIZLIBRARY.COM
Chris Osborn
Vice President of Marketing
cosborn@bizlibrary.com
@chrisosbornstl
Jessica Batz
Marketing Specialist
jbatz@bizlibrary.com
@jessbatz
@BizLibrary

3. Resource for Online, On-Demand Training Solutions

4. 6,000+ Courses. 25 Topic Areas.
Unlimited Access.
Improve your employees' performance with the
largest and fastest-growing library of on-demand
training videos and eLearning courses today!

5. In my organization
compliance training is
usually considered ….
a. A cost of business
b. An important part of
our overall employee
development program
c. Nap time

6. Compliance training is
aligned with our
organizations goals.
a. Strongly agree
b. Agree
c. Neither agree nor disagree
d. Disagree
e. Strongly disagree

7. What You’ll Learn:
1. Identify employee
development oriented goals for
compliance training.
2. Metrics and measurements for
success that move beyond
completion and attendance.
3. Choosing compliance training
content.
4. Effectively marketing
compliance training to
employees to improve their
engagement level.

8. Your time is limited, so don't
waste it living someone else's
life. Don't be trapped by
dogma which is living with the
results of other people's
thinking.
Steve Jobs. Stanford University Commencement Address, 2005

9. TOP 10 THINGS COMPANIES DO WRONG
WHEN THEY CONDUCT HARASSMENT
PREVENTION TRAINING.
10. They call it – harassment prevention training.
9.Lawyers usually write it.
8. Lawyers usually deliver it.
7. Treat it as nothing more than a cost of doing
business.
6. Mention the US Supreme Court too many
times.

10. 5. Fail to make clear connections between the
content and the actual workplace.
4. Focus on management and high level
organizational benefits too much.
3. Use it as punishment when somebody makes
a mistake.
2. Select really boring and out-of-date content.
1.Do not identify the true employee facing
benefits of effective training.

11. BIZLIBRARY.COM
EEOC reported that it secured more
than $38.6 million in monetary benefits
for individuals.
The average single claimant lawsuit
results in defense costs of $250,000 and a
jury verdict of $200,000.
$38.6
million
The EEOC received 99,022
complaints in FY2013. 93,727

12. • Change or to modify
workplace behaviors
• Develop, foster and
encourage a set of values
to prevent and respond to
incidents.
AB 1825

13. Complete and Repeat
What are the business
goals for our
compliance training?
Are there other goals
we can identify that
might actually improve
our organization’s
overall performance?

14. BUSINESS OBJECTIVES AND
GOALS
• Risk management
• Improve productivity
• Increase retention
• Reduce workplace conflict
• Improve communication
• Cross-cultural awareness
• Increase profits
• Reduce costs

15. What we need and what we
will apply…
• Multi-cultural
awareness
• Communications
skills
• Problem solving
• Emotional
intelligence
• Diversity awareness
and sensitivity
• Working across
generations

16. WHAT YOUR MANAGERS
NEED TO KNOW…
Legal responsibilities as a manager.
Employment laws, practices and regulations.
• Sexual harassment
• Disability
• Substance abuse
• Privacy
• FMLA
• Workplace violence
CHECK OUT BIZLIBRARY’S NEW SERIES
HR LAW FOR MANAGERS!

17. ELEMENTS OF A
LEARNING CULTURE
1. Holistic thinking
2. Integrated learning
3. Capacity for
change and
improvement
4. Focus on
collaboration
5. Personal
commitment

18. Vision of Success
• Organizational
• Individual

19. Focus on Your Employees
• I’d like everyone to respect my
work and not worry about my
age.
• My co-workers show everyone
respect and treat everyone fairly.
• The shop floor is safe for me and
for everyone, because we know
how to work safely around the
machinery, and we know how to
recognize hazardous conditions
before accidents occur.
• I know what to do if I see a
potentially dangerous situation.
• I know who I can talk to if I see
inappropriate behavior.

20. Specific
Measurable
Attainable
Relevant
Timely

21. Standard Learning Objectives Employee Focused
Understand the law of harassment
and discrimination.
Explain and demonstrate
behaviors that contribute to a
productive and safe work
environment for everyone.
Learn how managers and
supervisors can be held
individually liable for employee
claims of a hostile work
environment or other form of
sexual harassment.
Show how we can help each
other feel valued as contributors to
organizational success.
Know the elements of affirmative
defenses.
Provide behavior-based guidelines
each employee can use to make
fellow employees feel welcome
and comfortable.
Which set of learning objectives are more likely to make
your employees feel engaged about the training?

22. METRICS
• Where are you now?
• How do you know?
• Can you measure it?
• Where are you going?

23. Goal: Improve employee
productivity in 12 months
How do you currently measure employee
productivity?
Unit of service
Hours per product
Working hours in frontline service
2 hour
workplace
harassment
course
6 months before program
• Productivity
measurement
• Number of harassment
incidents reported
• Number handled by
HR
6 months after program
• Productivity
measurement
• Number of
harassment
incidents reported
• Number handled by
HR

24. SELECTING CONTENT AND
COURSEWARE
• Identify organizational needs and goals
• Try out the content
• Determine delivery
• Track and measure
• Communicate

26. MARKETING AND
COMMUNICATION
• Target your message
• Explain the value
• WIIFM – what’s in it for me?
• Set expectations

27. BIZLIBRARY.COM
Message Purpose Method Timing Metric Owner Target Audience
Launch of
Workplace
Violence
Awareness
Inform Article in
company
daily e-
news
Pre-launch Awareness
survey
results great
60% of
employees
Kim All employees
Persuade Testimonials
from HR
Leaders
and
Program
Participants
Launch Enrollment
at 85%
Kim
Remind Participant
testimonials
Monthly Kim All employees
Sample Marketing Plan

28. Marketing Messages
Explain what the
employees GAIN
personally and
professionally from the
training.
Show the specific
benefits of applying
what you teach to
employees’ day-to-day
performance.

29. BIZLIBRARY.COM

30. BIZLIBRARY.COM
Course Title:
Employee Awareness
Series: Violence in the
Workplace (2014 Edition)
Course Title:
HR Law for Managers
ADA
FSLA
FMLA

31. BIZLIBRARY.COM
Free trial of the BizLibrary Collection
or Demo of Technology Solutions
6,000+ Courses. 25 Topic Areas.
Unlimited Access.
Improve your employees' performance with the
largest and fastest-growing library of on-demand
training videos and eLearning courses today!