What does Enterprise DevOps at scale look like? How do I start this transformation? In this session, we will define desired characteristics, organizational models, operating processes, and automated tooling of the DevOps Enterprise and share proven practices and strategies for implementing DevOps at Scale.

1. 1© Copyright 2016 EMC Corporation. All rights reserved.

2. 2© Copyright 2016 EMC Corporation. All rights reserved. 2© Copyright 2016 EMC Corporation. All rights reserved.
DEVOPS AT SCALE
BART DRISCOLL

3. 3© Copyright 2016 EMC Corporation. All rights reserved.
YOUR SPEAKER
 IT leader and evangelist within EMC Global Services
 Passionate about driving IT Performance through
lean and agile
 Focused on application development and deployment
operations (aka. DevOps)
R. Bart Driscoll
Director, DevOps Services @bartdriscoll
https://infocus.emc.com/author/bart_driscoll/
bart.driscoll@emc.com
Austin, TX

4. 4© Copyright 2016 EMC Corporation. All rights reserved.
DEVOPS IS …
…optimizing the flow of work to create products
that create value faster and more reliably.
OPS
DEV

5. 5© Copyright 2016 EMC Corporation. All rights reserved.
WHY IS THIS SO CHALLENGING?
PLATFORMS OPERATING MODEL TOOLS PROCESS STANDARDS

6. 6© Copyright 2016 EMC Corporation. All rights reserved.
DEVOPS-AT-SCALE
APPLICATION
WORKING
PROTOTYPE
ENTERPRISE
PORTFOLIO
 DESIGN
 STANDARDS
 FRAMEWORKS
 PRINCIPLES
 ARCHITECTURES

7. 7© Copyright 2016 EMC Corporation. All rights reserved.
EPS Comparison• Enterprise Objective
– Improve Earnings per Share
• Aligned IT Goals
– Drive efficiency
• Improve Net Income by lowering net operating
cost
– Accelerate Time-to-Market
• Capture new (or reclaim) market share by
providing new/update service to customers faster
than competitors
– Improve Quality
• Advance customer satisfaction by delivering
technically sound, fit for purpose solutions
• Software Delivery Management
Program
GLOBAL BANKING CLIENT
Enterprise At-A-Glance
• 6,000+ active dev projects
• 30,000+ IT Professionals
• 7 Major Divisions
• Globally distributed IT
• Countless Partners
• Heterogeneous platforms

8. 8© Copyright 2016 EMC Corporation. All rights reserved.
• Focus
– Pilot Continuous Integration and Delivery
– Advise Infrastructure Provisioning and Management
• Influence
– Integrating Lean SDLC (SAFe/Agile) initiative
– Developing business case and roadmaps
– Support development of Standardized Architectures
• Approach
– Provide multi-level services
– Develop internal champions and sponsors
EMC & GWB COLLABORATION
GLOBAL WHOLESALE BANKING DIVISION

9. 9© Copyright 2016 EMC Corporation. All rights reserved.
1. Align
2. Prove
3. Radiate
ALIGN PROVE RADIATE
PATHWAY TO SUCCESS

10. 10© Copyright 2016 EMC Corporation. All rights reserved.
ALIGN
DEFINE DESIRED STATE
Cloud
DevOps
Agile
INDUSTRY TRENDS ENTERPRISE GOALS
• Drive efficiency
• Accelerate TTM
• Improve quality
DESIRED
STATE

11. 11© Copyright 2016 EMC Corporation. All rights reserved.
DEVELOPMENT
OPERATIONS
SECURITY
COMPLIANCE
INFRASTRUCUTRE
ARCHITECTURE TEST
PRODUCT
ALIGN
BE DEPLOYMENT-FOCUSED
DEPLOY

12. 12© Copyright 2016 EMC Corporation. All rights reserved.
ACKNOWLEDGE CURRENT READINESS
ALIGN

13. 13© Copyright 2016 EMC Corporation. All rights reserved.
MEASURE OUTCOMES
ALIGN
Processes
& Models
3-5 Year
Objectives/Outcomes
Annual
Objectives/
Outcomes
Improvement
Targets
Improve Earnings Per Share
DriveEfficiency
AccelerateTime-to-Market
ImproveQuality
ByEOY2015,enable
businesstocanarytestUI
featureswithProduction
usercommunity
ByEOY2015,feature-
drivendevelopment(FDD)
practicesareSOPforpilot
team(s)
ByEOY2015,teamcan
deployintoproduction
every30daysorlessforof
pilotapplication(s)
ByEOY2015,operations
teamscansupportauto-
scaleup/downforweband
applicationtiersofpilot
application(s)
ByEOY2015,development
andtestteamshave
designed,developedand
implementedCDforDBsin
supportofpilot
application(s)
Application Architecture Practices
Platform/Server Management Process
Database Development Lifecycle
Release Management Process
Deployment & Provisioning Process
Software Development Lifecycle
Affected
Processes &
Practices
S.M.A.R.T.
Improvement Targets

14. 14© Copyright 2016 EMC Corporation. All rights reserved.
ALIGN
ORGANIZE AROUND VALUE
GROUPING DYNAMIC TEAMING MODEL
GOAL
Operational Silos
Centralized Management
Cross-functional Team
Self-managed; Product Aligned
GOAL

15. 15© Copyright 2016 EMC Corporation. All rights reserved.
1. Align
2. Prove
3. Radiate
ALIGN PROVE RADIATE
PATHWAY TO SUCCESS

16. 16© Copyright 2016 EMC Corporation. All rights reserved.
• Pilot JAVA application
• Develop/demo working
prototype
• Build Champion(s)
• Train team
PROVE
DEMONSTRATE VIABILITY

17. 17© Copyright 2016 EMC Corporation. All rights reserved.
• Cross-functional
• Collaborative
• Transparent
• Iterative
• Courageous
• Retrospective
PROVE
SEED CULTURE
“Why should we
change?”
“Can’t do that
because …?”
“Impossible!”
“Can we do
that?”
“Cool!”

18. 18© Copyright 2016 EMC Corporation. All rights reserved.
TAKE 2: DEVOPS & CD FOR CRM
What:
Provide the culture, process automation, and tooling to improve
development velocity, release frequency and software quality.
How: Lean
Agile
DevOps/
Continuou
s Delivery
Cloud
Infrastruc
ture *
Agility
(Velocity
& Quality)
* Limited capability/influence

19. 19© Copyright 2016 EMC Corporation. All rights reserved.
PROVE
TARGET VALUE STREAM
A frequently executed workflow like this…
enables a value stream like this...

20. 20© Copyright 2016 EMC Corporation. All rights reserved.
PROVE
EMBED TOOLING

21. 21© Copyright 2016 EMC Corporation. All rights reserved.
PROVE
ITERATIVE ROADMAP
• Commit Stage Includes
ETL
• Acceptance Stage
Includes
• Dependency
Management
• Push-button Release
Automation
• Release Mgmt
Simplification
• Canary Deployments
• Mule/CRM upgrades
• Commit Stage includes
ADS DB
• Acceptance Stage
• Enhanced Dashboard /
Feedback
• Source Control
• Pre-Commit Stage for
MS Dynamics &
Integration Services
• Commit Stage for MS
Dynamics & Integration
Services
• Dashboard/Feedback
Loop
• Dedicated VM
Environment
Q1 Q2 FUTURE

22. 22© Copyright 2016 EMC Corporation. All rights reserved.
1. Align
2. Prove
3. Radiate
ALIGN PROVE RADIATE
PATHWAY TO SUCCESS

23. 23© Copyright 2016 EMC Corporation. All rights reserved.
DEPENDENT SYSTEMS; SHARED STANDARDS
RADIATECRM Functionality Removed from Navigator (Client/Contact/Activity), just Deal Management Remains.
CED
TX Data
Navigator
Services
DEALS
TX Data
GCIB MSCRM
MS Dynamics CRM 2015
DAC
TX Data
GWB MSCRM
MS Dynamics CRM 2015
The next Phase of the Sales Platform:
Navigator: All CRM functionality will be remove
from Navigator which will retain only Deal
Management functionality.
Informatica will no longer push Clients/Entities
and will start pushing read-only Deal data.
CRM Integration Engine will add support for
Client/Entity data and will not longer sync
Activities or Contacts with Navigator. Its data
services will be the provisioning point for this
data.
GPDS will be refactored to not update CDB or
the legacy CED Orgs. Downstreams must stop
using legacy CED Orgs.
Client Plans must move to GCIB MSCRM.
Client/Entity updates are gathered from a CED
MQ topic (must research what MRDS plans).
Sales ADS: Theoretically, if GWB MSCRM
contains all contacts and activities, it could serv
as the aggregation point for that data. However
the Sales ADS will eventually become the single
provisioning point and we will incrementally
build it to that point. Until GDH is replaced and
its downstreams refactored, its data will still flo
to GDH.
CRM Integration
Engine
MULE
FAST
Mart
Sales
ADS
Real-time inserts,
updates, deletes:
Activities, Contacts,
Clients/Entities.
Deal &
Admin
Codes
DealsAssociates
GDH
ProfitClient Financials
1x/month
4x/day
SOS
Ref DataClient 360
4x/day
GCIB
Reporting
Lines, Ref
Data
Manual Process
Web Service
Direct Call
Legend
Out: Plug-in
In: CRM API
MS Dynamics Marketing
Cloud
Dynamics
Marketing
Connector
Azure Service Bus
GPBS
DAC
Client/Server
Navigator
Weblogic Portal
GCBR
TX Data
GDH
Sales Referrals
Sales Data
4x/day
GCB
Referrals
GPBS MQ
Topic
Sync Data and
Aggregated
Contacts, Activities,
Clients, Client Plans
ReferenceData,Referrals,Client
Plans,Deals&Client360

24. 24© Copyright 2016 EMC Corporation. All rights reserved.
DEVELOP LAYERED GOVERNANCE MODELS
RADIATE
ENTERPRISE
PORTFOLIO (L.O.B.)
ARCHITYPE
APPLICATION
TEAM
DEV TEST STAGE PROD
QUALITYSTANDARDS
POLICY-DRIVENPIPELINES

25. 25© Copyright 2016 EMC Corporation. All rights reserved.
CREATE AN EXTENSIBLE AGILE PLATFORM
RADIATE
Deployment Environments Management & Monitoring
Version Control Build Tools Continuous Integration Tools Test Frameworks
Test
Manager
ACCEPTANCE STAGINGPRE-COMMIT DEV/COMMIT PRODUCTION
Configuration Managment Artifact Repositories
API FRAMEWORK & LIBRARIES
DevOps Workflow
TEST
API FRAMEWORK & LIBRARIES

26. 26© Copyright 2016 EMC Corporation. All rights reserved.
DEVELOP A SUPPORT SYSTEM FOR CHANGE
RADIATE
EXTERNAL
COACH(es)
INTERNAL
CHAMPION(s)
TECHNICAL
SME(s)
Industry Expertise
Broad Experience
‘Outsider’ Perspective
• Recognized leader
• Politically savvy
• ‘Insider’ Perspective
• Pragmatic thought-leadership
• Known technical expert
• Deep subject matter expert
• Innovator/Early Adopter
•
•
•

27. 27© Copyright 2016 EMC Corporation. All rights reserved.
CREATE SPACE
RADIATE
APP
APP
APP
APP
CD PIPELINE
CD PIPELINES
GOAL
TEAM
GOAL
GOAL
GOAL
Goal
TEAMS
TOOLS
PROCESS &
BEST PRACTICE
STANDARDS &
GUIDELINES
COACHING &
CHAMPIONS
ONBOARDING
Legacy Enterprise

28. 28© Copyright 2016 EMC Corporation. All rights reserved.
CIO
PRODUCT
MANAGEMENT
TEAM MEMBER
TEAM MEMBER
TEAM MEMBER
TEAM MEMBER
TEAM MEMBER
TEAM MEMBER
TEAM MEMBER
FUNCTIONAL
TEAM LEAD
TEAM MEMBER
TEAM MEMBER
TEAM MEMBER
TEAM MEMBER
TEAM MEMBER
TEAM MEMBER
TEAM MEMBER
FUNCTIONAL
TEAM LEAD
TEAM MEMBER
TEAM MEMBER
TEAM MEMBER
TEAM MEMBER
TEAM MEMBER
TEAM MEMBER
TEAM MEMBER
FUNCTIONAL
TEAM LEAD
TEAM MEMBER
TEAM MEMBER
TEAM MEMBER
TEAM MEMBER
TEAM MEMBER
TEAM MEMBER
TEAM MEMBER
FUNCTIONAL
TEAM LEAD
TEAM MEMBER
TEAM MEMBER
TEAM MEMBER
TEAM MEMBER
TEAM MEMBER
TEAM MEMBER
TEAM MEMBER
OTHER
TEAM MEMBER
TEAM MEMBER
TEAM MEMBER
TEAM MEMBER
TEAM MEMBER
TEAM MEMBER
TEAM MEMBER
MANAGE BY PRODUCT
RADIATE
METRICS
SKILLS
PRODUCT

29. 29© Copyright 2016 EMC Corporation. All rights reserved.
SUMMARY
ALIGN PROVE RADIATE
TO OVERCOME INERTIA
TO CREATE LASTING CHANGE

30. 30© Copyright 2016 EMC Corporation. All rights reserved. 30© Copyright 2016 EMC Corporation. All rights reserved.