Quality Function Deployment

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Contents: - Introduction & Definitions - QFD matrices (houses) - Cross-functional teams - QFD evolution - Requirements engineering - Case study: pencil design - HoQ #1: -- Customer requirements -- Functional requirements -- Inventive principles - HoQ #2: -- Critical components -- QFD integration -- Value analysis -- Cofiguration analysis - HoQ #3: -- Process requirements - Pugh process selection - HoQ #4: -- Control requirements

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