1. CURRICULUM VITAE
ANAND RAMCHANDRA ANGANE.
C/O: 402 D-wing, Bliss Apartment, Anand Nagar, Ambernath East
E-Mail:anand.angane229@gmail.com
Mobile: +918652792966/8805431266
OBJECTIVE
To pursue a career in an esteemedorganization holding a responsible position which would
enhance my skills to work in competitive environment and carve a winning edge for the
organization.
EXPERIENCE
1)
Organization : Citrus Payment Solution PVT LTD.
Designation : Implementation Engineer (Service delivery)
Duration : 9th Feb’16 to till date.
Company profile: -
Citrus Pay is leading the revolution towards mobile and digital payments across all spheres of a
consumer’s life. Citrus Pay partners with the top airlines, utilities, marketplaces, and 10000 other
merchants to enable seamless, secure payments for 25 million consumers. Citrus known for
introducing industry-first payment solutions such as 1-click checkout, wallet for cabs, consumer
analytics, native mobile app payments etc. Few of the credible merchants associated with Citrus
are Pune Municipal Corporation, Delhi Metro, Delhi Jal Board, PVR, INOX, BookMyShow,
ShopClues, Jet Airways, Indigo, GoAir, Runnr, Faasos, Grofers, ZoomCar, Airtel, etc. Citrus
makes digital payments and online checkout processes simpler, faster, safer and easier for an 800
million strong electronically connected user base. Team Citrus consists of people with the passion
and experience to change the world of consumer payments in India. We aim to create a company
that puts the consumer and their needs in the centre of everything we do. Our collective
backgrounds are from the worlds of technology, user experience, payments, and banking. We have
worked across the world in companies like Apple, First Data, ICICI Bank, Cisco, and Yahoo.
Role and Responsibilities:

2. Management:-
 Smooth Service Delivery, Cross functional working and customer delight.
 Preparation of Project plan and regular updates to the customer of technical
operations via weekly meetings, calls and MOM.
 Maintaining documents like invoice, spreadsheets and procedures docs and team as
required.
 End to End implementation as per customer’s requirement and as per SLA by
coordinating with internal and external stakeholders.
 Timely escalation for expedite cases / cases stuck beyond TAT.
 Planning team shift matrix and their billing and managing team of 5 members.
Technical:-
 Working as a Production Support Engineer at Citrus.
 Production support is the practices and disciplines of supporting the IT
systems/applications which are currently being used by the end users. A production
support person/team is responsible for receiving incidents and requests from end-users,
analyzing these and either responding to the end user with a solution or escalating it to the
other IT teams.
 Citrus is aggregator for in payment flow for Net-banking and PG txn. Citrus have three
systems as below
1) Blazenet
2) Blazecard
3) Old System
 We perform test txn at the time of issue on bank page and on citrus page to check issue at
the time of issue.
 We handle daily production issue at citrus end. Our aim is to keep success rate high for all
Net-banking and PG. We handle issue of all bank which are on Citrus
 Also handle all production issues at PG like HDFC, Axis, Yes Bank, UBI PG, ICICI PG.
 We handle incident reported by Citrus internal team and Bank team also.
 Also handle end to end Payment processing of Yes bank for FIS and Prizm PG.
 Also handle end to end ISG processing at Citrus end to generate overall output reports
which use for reconciliation at Yes Bank end.
 Also help to reconciliation to tally JV and GEFU reports.
 Also handle overall settlements for Yes bank.
 I have work experience of work with schemes like Master cards, Visa Rupay and Amex.
 Also worked on Merchant management,accounting,transactionprocessing,clearing&
settlement.

3.  Alsohandle VisaandMastercard paymentprocessingandschemestxnstagingwithhelpof edit
packages.
 We are handling reconciliation issue which operation team raised on daily basis.
 Also handle chargeback and re-presentment issues.
 We handle merchant level issue and to provide better service for merchant.
 Also use SQL database to solve payment related query.
 We used SQL query to fetch data from backend database.
 Also Used SQL servers to while processing merchant payment on daily basis.
 SQL query we use to solved database related issue at the time of processing.
 Also work as Team leader to assign task to team, roster management.
 Arranging team meetings to planning activities for the team to ensure effective functioning of
the team Proficiencyinhandlingoperational issues,customercomplaints.
 Also work on escalation matrix, Report generation, SOP preparation scheduling of calls at
the time of issue, arrange meeting with client to mate goal of project and complete
requirements.
 Co-ordinate with internal TechnologyTeamandalsowithclientatthe time of productionissue.
 Alsoworkinternal andexternal StakeholderManagement,monitoringteamperformance and
systemperformance toEnsure smoothcommunicationwithclientondelays,issues,risk
mitigationetc.andtakingappropriate actions toaddressconcerns.
 Weekly reports generation.
2)
Organization : 3i-Infotech PVT LTD
Onsite Client : First data pvt ltd
Designation : System Engineer
Duration : 20 June 14 to 8th Feb’16
Company profile:
3i InfoTech is a global Information Technology company which provides technology solutions to
over 1500 customers in more than 50 countries across 5 continents, spanning a range of
verticals
First Data, a global leader in electronic commerce and payment services. This enables us to
deliver outstanding levels of reliability, innovative world class solutions with local expertise and
customer care.
Role and Responsibilities:

4. Solution Delivery initiatives:-
We handle the ICICI Merchant query.
We resolve the payment issue of merchant also provide the details to merchant about his
query about the payment.
 Handling the Base24 like PTD, PTLF, PRDF & HPTC Profile and Tandem.
 Handling the queries of all team TMU (terminal management unit), MS (merchant setup
team), Merchant Payment team, merchant boarding team and NAC (Network Team).
 Handling the all technical issues related Merchant & Merchant Payment and solving
them by using Base 24 front end.
 Working on BASE-24 a tandem environment to read/write transactions going through.
 Handling the database & executing commands in LINUX to send the payment files to
bank.
 Retrieving transaction data from Base-24 tacl.
 Managing the Incident Call records through con-call for issues.
We also processed different transaction file on bank servere.
 We handle network issue, txn decline issue.
 I have also attend daily schedule calls with banks and with other department to discussed
the issue on call.
I handle terminal related issue.
I provide L1 investigation for the User issue on IR and then excalate the issue to L2.
 I have experience of Base 24 switch in Banking payment system.
 Check whether the POS, Net banking services & IVR are running properly or not.
 Check all the important connectivity’s such as Visa/ MasterCard / Amex, PG etc and
report the issues if any.
 Monitoring the POS, IVR & Net banking transactions through running enform queries
hourly.
 Monitoring Real-time live environment data extraction from Live Production Systems
(HP Nonstop tandems severs) and Replicationof same into the DR (Disaster Recovery) HP
Nonstop Tandem Server.(GGSCI Extractor/Replicator).Periodic E/R monitoring to ensure
that Data and log files are in sync on production and DR systems.
 Enform Queries through TACL as per the requirement of the Bank.
 Also handles the Replicator and Extractor issues.
 Testing for any issues on POS(Point of Sale) , or any cases provided by projects team
through Visa/Master simulators.
 Supporting Banking clients if any issues come during Base24 testing.

5.  Configuration of POS.Configuring and Downloads to ATM and HOST station.
 Migration of ATMS. Using of FUP (File Utility Program) and Enform Application.
 Monitoring Stations and various Processes using Prognosis
 Knowledge in Pathcom and Pathway
 Adding Ports on respective ZB processes.
 Using Enform to solve different queries given by the Bank.
 Card Production using DCMS (Debit Card Management Systems).
 Taking Tandem Backups and Client side implementation.
 Working on Debit Card Management System.
Preparation of Operation plan as required for technical operations.
Timely escalation for expedite cases.
 Also work as Team leader to assign task to team, roster management.
 Arranging team meetings to planning activities for the team to ensure effective functioning of
the team Proficiencyinhandlingoperational issues,customercomplaints.
 Also work on escalation matrix, Report generation, SOP preparation scheduling of calls at
the time of issue, arrange meeting with client to mate goal of project and complete
requirements.
 Generate daily MIS and send mails to Bank IT team, Also update the Monthly MIS sheet.
Checking the disk space and spooler space and deleting unwanted jobs in peruse.
 Check for any Tandem (Disk/ CPU etc.) related errors in Viewsys etc. Check prognosis
for Disk, CPU related errors or high utilizations and report any abnormalities.
 Monitoring abnormal trends in txns by running enform queries for business critical txn
networks and report if there is any abnormal behavior found. Monitor POS, ATM and
RBSI Cutover.
 Check whether the ATM & POS, Net banking services & IVR running properly or not.
 Check all the important connectivity’s such as Visa/ MasterCard / Amex, PG etc and
report the issues if any.
 Monitoring the ATM,POS, IVR & Net banking transactions through running enform
queries hourly.

6.  Monitoring Real-time live environment data extraction from Live Production Systems
(HP Nonstop tandems severs) and Replicationof same into the DR (Disaster Recovery) HP
Nonstop Tandem Server.(GGSCI Extractor/Replicator).Periodic E/R monitoring to ensure
that Data and log files are in sync on production and DR systems.
 Enform Queries through TACL as per the requirement of the Bank.
 Also handles the Replicator and Extractor issues.
 Testing for any issues on ATM’S, POS(Point of Sale) , or any cases provided by projects
team through Visa/Master simulators.
 Supporting Banking clients if any issues come during Base24 testing.
 Configuration of ATMs & POS.Configuring and Downloads to ATM and HOST station.
 Migration of ATMS. Using of FUP (File Utility Program) and Enform Application.
 Monitoring Stations and various Processes using Prognosis
 Knowledge in Pathcom and Pathway
 Adding Ports on respective ZB processes.
 Using Enform to solve different queries given by the Bank.
 Card Production using DCMS (Debit Card Management Systems).
 Taking Tandem Backups and Client side implementation.
 Working on Debit Card Management System.
 Working on PRM(Proactive risk management) Application.
 PRM is used for sending transaction alert to the customer.
 Also do the different Base 24 and PRM activities.
 Also do the database management at the back end by using SQL queries.
 With the help of SQL queries we clear the blocks from the tables.
 Also use the unix commands to perform operation on replicators and extractors.

7. 3)
Organization : PCS TECHNOLOGY
Client : TCS (Neotel (South Africa))
Designation : Software Engineer(Work as production Support Engineer)
Department : Management NEOTEL (South Africa),TIB and Billing.TIB is TCS internal
OSS-BSS solutions and Service Delivery.
Duration : 7th Dec 2012 to 17-Jun-14
Project Description:
Helping Neotel for developing an Order Management System and information service delivery
which in turn will help Neotel to manage all aspects of order lifecycle and ensure seamless control
of customer order flow through the entire fulfillment process, from order receipt to financial
settlement to service the customer faster and in a more efficient way by reducing turnaround time
(TAT).
Project Delivery initiatives:-
 Smooth Delivery, Cross functional working and customer delight.
 Preparation of Operation plan as required and regular updates to the customer of
technical operations.
 End to End implementationas per client’s requirement and as per SLA bycoordinating
with internal and external stakeholders.
 Timely escalation for expedite cases / cases stuck beyond TAT
Technical Responsibilities:
The following are the applications I am involved and the roles I perform on daily basis:
● About Remedy Application-The BMC Remedy IT Service Management Suite
reduces complexity and gives customer support, change management, and asset
management integrated and efficient.
● Creation of Queries to fetch user required data.
● Also working for BMC Remedy Application on User Management (Configuration).
● Interacting with NEOTEL (South Africa) for CRM Support.
● Worked on SQL tools like(Oracle, PL/SQL) to run SQL queries to validate the data.
● Responsible for daily verification that all scripts, downloads, and file copies were

8. executed as planned, troubleshooting any steps that failed, and providing both
immediate and long-term problem resolution.
● TIB User management creation.
● Different Dealers creations.
● Fetch the all types of details like Voice, Data, SMS detailed and Summary usage
reports
● Monitoring production servers.
● Ticket assignment within the team.
● Resolving tickets within SLA.
● Generating reports required by users.
● Creating various reports like TAT report, monthly status report required by higher
management.
● Solving Tickets by Querying the data in database and performing appropriate
changes.(Oracle, PL/SQL).
● Also working on server monitoring and application monitoring.
● Also have an experience of working on Unix System.
● Use different Unix commands for checking mappings of Telephone numbers on
network.
● Also use Unix commands to restart the application and servers at the time of
difficulties.
● Also use Unix commands to get Invoices and call details of customer from the Geneva
and Openet servers.
● Also use Unix commands to check Logs of application form the servers.
● I have experience of testing on application.
ACADEMIC CREDENTIALS PASSING
 B.E. COMPUTER(2008 – 2012) with Higher second Class from Smt. Indira Gandhi College of
Engineering,Kopar-Khairane, MUMBAI.(56%)
 DIPLOMA (March – 2008) with First Class, Navjeevan Education Society, Mumbai. (73.60%)
 HSC (March - 2005) with Second class, JSM College, Alibag, Raigad.( 50%)
 SSC (March – 2003) with First Class Awalegaon High School, Awalegaon,Kudal . (63.17%)
Project Details

9. Project Worked On:
1 Mini Projects : 1. Project on Database Funtionality with Oracle and ASP.NET
2. Seminar Report on Mobile Adhoc Network
2. Final Year Project: Object Tracking With RBF
Final Year Project Name : Object Tracking With RBF
Description: We use RBF(Radial Basis Function)functionality to track the object with colour
code. With the help of RBF we track the object from the area. Aim of our project is
security. Our Project is based on METLAB.
SKILL SET
1) Languages : SQL, UNIX
2) Databases : Oracle/PLSQL
3) Operating Systems : UNIX, Windows
4) Tools : BMC Remedy, Putty, PLSQL developer, Tandom
5) Knowledge of Computer Hardware
6) Knowledge of Computer Networking
PERSONAL INFORMATION
Date of Birth : 3rd October, 1987
Nationality : India
Marital Status : Single
Linguistic Abilities : Marathi, English, Hindi and konkani
Hobbies : Playing carom,playing computer games, listening music.

10. DECLARATION
I hereby declare that the information furnished above is true to the best of knowledge and bear
full responsibility for the correctness of the above mentioned particulars.
Place: Mumbai
Date: / / 2014 (Mr. ANAND ANGANE)