cv

1. Beirut- Lebanon, +961(0) 3 007092, ziad-nakkash@hotmail.com
ZIAD NAKKASH
Objective
Seeking a career in a reputable organization that is challenging and interesting, in order to apply
my communication skills and academic qualification in Banking sector;
obtaining a position and career as a motivated, upbeat personal banker and utilize my years of
customer service and personal and professional banking experience is one of my career targets.
Professional Experience
September 2014 – Present Fransabank Sal- Customer Service Representative
Retail Product: 2014 – Present
Duties:
 Attracts potential customers by answering product and service questions; suggesting
information about other products and services.
 Opens customer accounts by recording account information.
 Maintains customer records by updating account information.
 Resolves product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best solution to solve
the problem; expediting correction or adjustment; following up to ensure resolution.
 Maintains financial accounts by processing customer adjustments. Recommends potential
products or services to management by collecting customer information and analyzing
customer needs. Prepares product or service reports by collecting and analyzing customer
information. Contributes to team effort by accomplishing related results as needed
 Prepare daily progress reports
 In charge of the application and booking of all types of Loans, namely Housing Loans,
Personal Loans, Car Loans, , Education Loans
 In charge of sales of Credit Cards, Debit Cards and Prepaid Cards.
 Sales of Insurance products such as Personal Accident Insurance, Motor Vehicle
Insurance, House Insurance, Life Insurance, Educational and Retirement Savings
Packages.
 Opening of all types of accounts -i.e.: Current, Checking, Deposits and Savings accounts
 Enrollment of Customers in Online Banking.
 Solving Customer Disputes over telephone and in person.
 Teamwork / Assisting other employees with various tasks such as Bill settlements,
methods to attract clients while Telebanking, and follow-up on budget and target with
staff.
Coach and mentor junior staff on methods of identifying prospects, approaching clients
and processing credit proposals.
 Effectively communicate ideas, suggestions and answers
 Offer upgrades and new banking services or products
 Daily and actively handled several customer accounts

2. Beirut- Lebanon, +961(0) 3 007092, ziad-nakkash@hotmail.com
ZIAD NAKKASH
October 2012 –August 2014 Fransabank Sal- Customer Service Operations
Fransabank s.a.l Beirut, Lebanon
 Communicate directly with customers to assist them in their bank transactions
 Cash and deposit cheques
 Make savings deposits and withdrawals
 Issue banker cheques and money orders
 Explain and promote Bank products, including loans, insurance services and saving plans
 Resolve customer concerns
 Balance the vault, cash drawers and ATMs
 Ordering products for the customer, such as chequebooks or deposit slips
 Quote unit exchange rates, following daily rate sheets
 Accept county property tax payments.
 Balance and update savings passbooks and close accounts when requested.
 Follow procedures for removing accounts for dormancy
 .Balance drawer daily, including periodic batching of cashed checks
 Ensure teller station is properly supplied
 Answer basic customer inquiries regarding interest rates, service charges and account
histories while complying with disclosure requirements, regulations and consumer
privacy policies.
 Cross-sell bank products and services.
 Refer customers to the proper department for issues that cannot be resolved at the teller
line.
 Count and roll loose coins
December 2009 – September 2011 Café Younes Hamra, Beirut- Assistant Shop Manager
Duties:
 Purchase Food & Beverage and liaise with suppliers
 Assist in Planning and controlling Inventory
 Monitor the shop’s daily operations
 Exercise some authority by instructing supervisors on their duties and the share of
workload.
 Coordinate with shop manager to improve business performance
 Present high standards of customer service and handling customers complaints

3. Beirut- Lebanon, +961(0) 3 007092, ziad-nakkash@hotmail.com
ZIAD NAKKASH
February 2008 – November 2009 Café Younes Hamra, Beirut- Supervisor/ Team Leader
Duties:
 .Performed intermediate duties and support related to shop operational activities
 Provided a professional assistance to customers from a wide diversity of nationalities &
cultures
 .Maintained team building and cooperative work environment
 Managed staff and maintained employee work schedule and monitored time sheet
Internships
March 2012 – May 2012 BLOM BANK SAL Beirut - Lebanon
Customer Service officer-Trainee
Feb 2011 – April 2011 Gezairi Transport s.a.l. Beirut - Lebanon
Clearance Transactions of Sea Freight, Cargo and Customs
May 2007 – July 2007 Bank of Beirut s.a.l Beirut - Lebanon
Certifications ,Conferences & Workshops
Charter Financial Analyst –CFA –Certificate of attendance Morgan International
Languages
Computer Literacy
Windows, Internet, Email Correspondence, MS Word, Excel, PowerPoint, Access.
References are available on request.
Languages Oral Written
Arabic Excellent Excellent
English Excellent Excellent