Personal Information
Organização/Local de trabalho
San Francisco Bay Area United States
Cargo
Customer Feedback Analysis
Setor
Technology / Software / Internet
Sobre
I run Thematic, a SaaS company for analysing customer feedback. We tell companies how to drive change to Net Promoter Score, customer satisfaction and churn. Thematic uses proprietary word-class Text Analytics technology developed based on 15+ years of my research in NLP and Machine Learning.
Marcadores
text analytics
natural language processing
text mining
customer feedback analysis
customer experience
nps
insights
ai
customer insight
nlp
nlproc
python
gensim
survey
keywords
pingar
feedback
artificial intelligence
customer feedback
cx
surveys
bots
chatbots
analytics
nltk
textblob
computer science
career
sharepoint
microsoft sharepoint
document management
machine learning
semantic apis
medelyan
meetup
workshop
user interface
hcir
user experience
Ver mais
Apresentações
(9)Personal Information
Organização/Local de trabalho
San Francisco Bay Area United States
Cargo
Customer Feedback Analysis
Setor
Technology / Software / Internet
Sobre
I run Thematic, a SaaS company for analysing customer feedback. We tell companies how to drive change to Net Promoter Score, customer satisfaction and churn. Thematic uses proprietary word-class Text Analytics technology developed based on 15+ years of my research in NLP and Machine Learning.
Marcadores
text analytics
natural language processing
text mining
customer feedback analysis
customer experience
nps
insights
ai
customer insight
nlp
nlproc
python
gensim
survey
keywords
pingar
feedback
artificial intelligence
customer feedback
cx
surveys
bots
chatbots
analytics
nltk
textblob
computer science
career
sharepoint
microsoft sharepoint
document management
machine learning
semantic apis
medelyan
meetup
workshop
user interface
hcir
user experience
Ver mais