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Next Generation ECM in Government

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Digital technologies can reform the public sector, leading to better quality services, allocation of precious financial resources and empower departments, organisations and local councils to work better together. Everyone stands to benefit from the creation of a digital government: citizens, ministers, civil servants and the many thousands the government employs around the UK.

Hear from John Newton, Founder and CTO of Alfresco, as he takes us through what we can expect from the future of the workplace, the future of information and big data, and the way Alfresco is adapting and changing to this environment to serve future information needs for years to come.

Publicada em: Tecnologia
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Next Generation ECM in Government

  1. 1. Digital Renaissance Alfresco UK Government Day – December 2015
  2. 2. I’m @johnnewton, Founder and CTO
  3. 3. It all started 25 years ago… History Documentum Team – March 1991
  4. 4. Everyone is talking about Digital Digital This is a Board Level Discussion
  5. 5. Gartner’s Nexus is creating the Digital Enterprise Digital Gartner Nexus PWC 6th Annual Digital IQ Survey, 2014 Digital Business Cloud Social Big DataMobile
  6. 6. Mobile Access! Customer- and Location- centric services! Smart and ! Predictive Data! Paper-less Processing! New Digital Banking Digital
  7. 7. New Digital Healthcare Digital
  8. 8. New Digital Government Digital Responsiveness to Citizens! Openness and Transparency! Support of Commerce! Shared Services!
  9. 9. Digital Government as Open Government Open Government Directive – “My Administration is committed to creating an unprecedented level of openness in government. We will work together to ensure the public trust and establish a system of transparency, public participation, and collaboration. Openness will strengthen our democracy and promote efficiency and effectiveness in government.” President Barack Obama, Jan 21, 2009
  10. 10. Digital Government and Open APIs “Data is the 21st century’s new raw material. Its value is in holding governments to account; in driving choice and improvements in public services; and in inspiring innovation and enterprise that spurs social and economic growth.” – Francis Maude
  11. 11. NASA’s Open Approach to Digital Government “No one is an expert in Open Government. We are taking an experimental and scientific approach to Open Government. It will transform NASA into a more transparent, participatory, and collaborative Agency and ease our transition into a 21st century space program.”
  12. 12. What did NASA do right? Policy Digital Technology Open Source Culture Achievable Goals Integrate Leadership Constant Improvement
  13. 13. That sounds positively heavenly! Credit: Boticelli
  14. 14. Digital in Government •  Digital Capture of Images •  Digital Policies and Procedures •  Simple Records Management •  Digital Courts •  Digital Task Tracking •  Secure Inter-departmental Collaboration •  Automated FOIA Requests •  Citizen Portals •  Body Cam and Non- repudiation Central&Local
  15. 15. Content & Process drives the Flow of Information through the Digital Enterprise 15 Digital CUSTOMER!ENTERPRISE! Data information & insights New digitally enhanced products and services PROCESS! COLLABORATION! CONTENT! CONTENT!
  16. 16. New Ways of Working1 New Expectations of Easy, Mobile, Collaborative of world’s workforce will be mobile in 2015 37% Legacy ECM Systems Left Behind Source: IDC New Generation of Digital Natives 75% of the global workforce in 2020 will be Millennials Source: BPW Foundation TREND Poor user adoption •  Cumbersome •  Non-intuitive •  No B2B sharing •  No remote access
  17. 17. Extended Enterprise TREND 2 Inter-Connected Web of 2-way information sharing Legacy ECM Systems Left Behind Business not bound by the Firewall Architected at a time when users and content stayed behind the firewall Resellers Customers Agencies Contractors Suppliers Employees On-Premises Employees, Partners and Customers Process Content
  18. 18. Digital Enterprise The Digital Enterprise as an Open API Citizen Info Logistics Info Support Project Support CUSTOMERS!SUPPLIERS! API API Apps Mobile Syndicate Submissions Trends
  19. 19. Explosion in Digital Content3 More Bigger, Rich and Deeper Content Legacy ECM Systems Left Behind More Context is Essential Ill-equipped to handle new and traditional types of content and context Source: IDC Growth in digital content from 2010 to 2020 50X Source: IDC 44% of time workers can’t find the info needed to do their jobs ? TREND
  20. 20. A New Scale of Information Trends $ Enterprise Document Library" Loans & Policies" Claims & Case Processing" Transaction & Logistics Records" Research & Analysis" Real-time Video Internet of Things Medical & Personnel Records Government Records & Archives" Discovery & Litigation"
  21. 21. New IT Infrastructure4 Technology Waves of Cloud and Virtualization Legacy ECM Systems Left Behind Flexible Deployment – OnPrem or in Cloud Outdated architectures don’t support cloud or mobile Bolt-on acquisitions lack seamless integration Source: IDC Source: IDC 69% of enterprises use cloud computing TREND Where Content Lives 61% 13%
  22. 22. And the rise of Open Source 22 Open Source is like Economy Class! You get nice champagne in first class, but you still get there at the same time! Marten Mickos – Former CEO of MySQL and Eucalyptus
  23. 23. And Open Source Innovation Mike Olson, Founder of Cloudera 23 No dominant platform-level software infrastructure has emerged in the last ten years in closed-source, proprietary form.
  24. 24. A Whole New “Computer” Architecture Trends
  25. 25. Big Monolithic Stacks are crumbling under the strain IBM Oracle Microsoft SAP EMC Cloud Social Big Data Mobile Sowing dis-content Complexity / Cost One size doesn’t fit all Not Future Proof
  26. 26. Trends Portrait of Pope Julius II Credit: Rafael IBM told me that their systems would be infallible! L
  27. 27. Accelerate user adoption SIMPLE SMART OPEN Drive digital transformation Connect people, content, and processes to accelerate digital transformation Content Process Freedom to innovate
  28. 28. Our Strategy Toward Digital Transformation Configurable Smart Process Application Model Framework Simple + Smart Content Services Simple + Smart Process Services Flexible Deployment Model and True Hybrid Catalog of Partner-driven Smart Process Solutions
  29. 29. Alfresco Smart Process Apps 2 Strategy CASE! ID! Case Model Process UX / UI Configurable Standalone " Application Templates Contract Management …On-boarding App ... 3rd Party Partner Apps
  30. 30. Smart Process Containers Simplify Digital Process Strategy Categories Inbox App Component Query Content Process Lifecycle View Bus Entity + Metadata Actions Roles Discussions CASE! ID! Context Team Permissions Analytics
  31. 31. Flexible Activiti Processes with Flexible Deployment Strategy Firewall Activiti 
 Engines Administrator User Apps Activiti 
 Engines User Apps User Apps Tenant Tenant
  32. 32. Index and Search Architecture Strategy Full-Text Query Metadata Query Facets & Buckets Security Filters Results Processing Credit: Ryan Tobora ThinkBig, Teradata http://thinkbig.teradata.com/ solrcloud-terminology/ Text Extraction Metadata Injection & Path Processing Shingles ACL Processing Results ProcessTerm-hit Highlighting
  33. 33. No Limits – Investing in Scale, Distribution and New IT Strategy 3 Identity & Security Distributed On-Premise Cloud Data Control Architecture Billions of Documents Cloud Native Micro Services & Shared Nothing
  34. 34. AWS To change the data center equation Strategy 3-6 Months Questionable Scale Little Redundancy Lots of $$$ < 30 mins 10x Faster Elastic, Fault-Tolerant Open, Cost Effective ECM ECM ECM Search Search Search FS FS FS Hardware Hardware Hardware Load Balancer DR Plan HSM HSM HSM ECM ECM ECM ELB Alfresco Alfresco Alfresco Solr Solr Solr S3 EC2 EC2 EC2 AZ1 AZ2 AZ3 Aurora EBS
  35. 35. Strategy I spent the last 6 days setting up that data center! Credit: Michelangelo
  36. 36. Digital Smart Process App Architecture 3 Partner-driven Smart Process Apps Configurable Application Model Framework Productivity Services No Limits Data Control Architecture Loosely-coupled Digital Services – Smart + Simple Search Content Process Integration Analytics Case Strategy
  37. 37. Digital Exploration of Space
  39. 39. Thank You!