Personal Information
Organização/Local de trabalho
San Francisco Bay Area, CA United States
Cargo
Design lead, Service and Interaction at Collective Health
Setor
Design
Site
www.izacross.com
Sobre
Through creative design research, an unusual understanding of business needs for a designer, and strong facilitation skills, I bridge the gab between design, operations, and product to build and improve service businesses.
My Specialties include:
>> Service Design
>> Design & Business Strategy
>> Interaction Design
>> Design Research
Regularly speak and teach about:
>> Service Research
>> Experience Prototyping
>> Service Design Connecting
>> Service Blueprinting and Customer Journey Development
>> Narrative as a design tool
Marcadores
service design
customer experience
user experience
experience prototyping
narrative
interaction design
scenarios
service management
ixda
body-storming
lean ux
services
workshop
sdn
Ver mais
Apresentações
(7)Gostaram
(7)Buying into service design
Erik Roscam Abbing
•
Há 11 anos
Analysis & Synthesis For Design | An Elephant Surrounded By Blind Men
John Payne
•
Há 10 anos
Future Proof Design and the Platform Design Canvas
Simone Cicero
•
Há 10 anos
UX in 4D
Elliot Felix
•
Há 11 anos
Beyond the touch points
UXconference
•
Há 14 anos
Theatrical Politics of Service Design
cameron tonkinwise
•
Há 14 anos
PSFK presents Future Of Health
PSFK
•
Há 13 anos
Personal Information
Organização/Local de trabalho
San Francisco Bay Area, CA United States
Cargo
Design lead, Service and Interaction at Collective Health
Setor
Design
Site
www.izacross.com
Sobre
Through creative design research, an unusual understanding of business needs for a designer, and strong facilitation skills, I bridge the gab between design, operations, and product to build and improve service businesses.
My Specialties include:
>> Service Design
>> Design & Business Strategy
>> Interaction Design
>> Design Research
Regularly speak and teach about:
>> Service Research
>> Experience Prototyping
>> Service Design Connecting
>> Service Blueprinting and Customer Journey Development
>> Narrative as a design tool
Marcadores
service design
customer experience
user experience
experience prototyping
narrative
interaction design
scenarios
service management
ixda
body-storming
lean ux
services
workshop
sdn
Ver mais