Or... How to make grandma happy?
I had a fun opportunity to talk in Slush2015 about how we at Klarna are passionate about making our customer happy, using empathy and effective feedback just in time.
15. Hello how can I help?
I purchased an engagement ring,
wanted to know it is on its way
I will pull out your order and connect
you to OS to verify your shipping!
I can see your info in the system, it
was picked up by OS
Are you specialized with rings?
You can purchase with our checkout
system everything on OS’ site
Ok! Are you married man?
Just got engaged…
hehehe how much did you pay for the
ring? I only got 121 USD, MAN I cant
afford a 3k ring, I just did not want to
feel like a piece of shit…
Just a few hundreds. I know what you
mean, I felt the same way. I just
wanted to give her something nice
and meaningful
I will refer you now to OS service…
Thanks and congrats on your
engagement!