A thought for total performance environment using common industry solutions.

1. Integrated Business
Process Management
System (IBPMS)
Thought for Total Performance
Environment
Yeshraj Singh

2. What is
Wh t i it?
 Business Process Management (BPM) – IS WHAT
WE DO
 AND Business Process Management System
(BPMS) – ARE THE TOOLS WE USE
 AND Integrated Business Process Management
System (IBMS) – IS THE INTEGRATED
FRAMEWORK FOR THE PROCESSES AND
TOOLS WE USE

3. How d we use it?
H do
 Process Optimization
 Automation
 Performance Improvement
HOW ARE WE CHOOSING OUR ACTIONS?
WHAT ASPECT DO WE SEEK TO IMPACT?

4. Why i
Wh is it important?
i t t?
 Outside – in View; Focus on Customer
Outcomes – The way to survive in today’s
economy - DISPLACEMENT
 Low Price
 Integrated p
g products and services
 Operational Efficiency – HEAD TO HEAD
 Happy workers = Happy customer
ppy ppy
 People commitment and support – Big resource for
economic growth

5. Integrated Business Process
Management S t
M t System
 Connect Deployment
Deployment,
Iterative and Step change
phases
 Tackle mess due to
processes documented in
word and spreadsheet
 Respond quickly to external
and internal factors – ex.
organization restructuring,
new potential customer

6. IBMS C
Conceptual F
t l Framework
k
Increase in Increase in Increase in Increase in
Records external electronic files stack of files –
emails and images paper work

7. Structured / Unstructured D t
St t d U t t d Data
 Don t
Don’t rely on unstructured data
 Prone to be altered and faulty
 Resource consuming
 High risk and low productivity

8. Procedure vs Practice
P d P ti
 Automate transactional processes
 Lean entire Business Process Management from
Integration prospective

9. General Processes & Related
Metrics Need Automation
M t i –N dA t ti
 Growth Management
 Customer On Boarding
 Invoicing
 Customer Outcomes
 Employee Referral and On Boarding
 Governance
 Case Management
 Project Management – Flexible and Scalable System
 Management Reporting
 Compliance
 Asset Management
A tM t
 Resource Management and Utilization
 Performance Management
All processes interlinked together hence shall be
leaned through integrated framework

10. Faster Access to Revenue through
Effective C t
Eff ti Customer O bOn-boarding
di
 A work fl
k flow th t automates account
that t t t
opening from start to finish
 Support for multiple lines of
business and customers
 Ease-to-use browser-base interface
for staff, enabling faster customer
set-up and multiple account creation
 Automation of Legal and Credit on-
boarding step
 Real-time visibility of on-boarding
status across business

11. Reduce Costs & Improve Cash
Management i the Invoicing Cycle
M t in th I i i C l
 Reduce cost per i
R d invoice
i
 Cut billing processing time
 Eliminates errors due to re-
keying of invoicing data
 Eliminate paper from the
invoicing process
 Stream
St lines
li approval
l
processing
 Increase productivity of staff

12. Improve Productivity & Efficiency
Through Effective Employee On-
g p y
boarding
 Integrate employee referral process
I t t l f l
with on-boarding process
 Shorten time to productivity for all
new hires
 Reduce on-boarding costs
 Ensure compliance of on-boarding
procedure
 Automatically detect and handle on-
boarding issues
b di i
 Common platform to view the on-
boarding status across business

13. Improve Operation Efficiency
Through Effective Project
g j
Management
 Automate complete project
A t t l t j t life
lif cycle
l –
Requirements to Output
 Tightly integrate different components of project
management – Requirement, Estimate,
Forecast, Process Compliance, Resource
Utilization etc
 Auto extract of operational related metrics –
Yield, Shift Utilization, Effort Over run
 Auto metrics to forecast work load at group-
>CoE->Organization; on team vs people
 Tightly integrate employee on boarding and
invoicing process with operation efficiency
process
 Automate and integrate customer outcome or
customer satisfaction index process with project
management
 Common and scalable platform

14. Win Employee Engagement
Through Empowerment & Visibility

15. Open & scalable platform t capture the growth
O l bl l tf to t th th
potential and optimize operational cost