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ICT for Govern m e nt and eGovernment Bosnia and Herzegovina Zlatan  Šabić October 9, 2008 Sarajevo
FINAL list of research priorities 6.  Knowledge technologies   -  II 4. ICTs for Enterprises & eBusiness  -  II 5. Electronic commerce  -  II 3. ICTs for Learning & eLearning  -  I 10. Software engineering 9. Database management  -  III 8.  Broadband technologies   -  III 1.  ICTs for Government & eGovernment  - I 2. ICTs for Health & eHealth  - I 7. Internet technologies -  III ICT research priorities (2007-2013)
Key research capacity strengths identified ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Priorities
eGov  Research  O bjective  1:  E lectronic  d ocumentation and  e lectronic ID authentication with optional usage of bio metrics.  ,[object Object],[object Object],[object Object],[object Object],[object Object]
eGov  Research  O bjective  2:  Modernisation of publication administrations at all levels via enhanced quality, efficiency and transparency   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
eGov  Research  O bjective  3:  Innovative ICTs for democratic involvement , quick and easy access to public administration information and services for citizens and business sector.  ,[object Object],[object Object],[object Object]
Research objectives ,[object Object],Infrastructure and  electronic ID Reengineering of public administration
1.  Infrastructure and electronic ID ,[object Object],[object Object],[object Object],[object Object],[object Object],Infrastructure and  electronic ID
Infrastructure and  electronic ID ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Infrastructure and  electronic ID
Political commitment? eEurope+  eEurope 2005 i2010 eSEE Agenda eSEE Agenda+ Policy for IS Development Strategy for IS Development Action Plan for IS Development NO eGOVERNMENT  POLITICAL  CHAMPIONS Declarative – Yes No Institutional – Yes No
Institutionalization  - Austrian Model Platform Digital Austria Spokesperson Management CIO Local and National Governments as well Business Representatives Federal ICT Board eCooperation Board Federal  Ministries Provinces, Municipalities, Chamber Organisations Federal Government ,[object Object],[object Object]
Institutionalization   Belgium - similar structure to BiH 3 authorities at same level (federal, communities, regions), 10 provinces, 589 municipalities ,[object Object]
Institutionalization of eGov in BiH How to separate policy building and policy implementation? Leading Agency? Institutional options Functions … ICT Industry / Outsourcing IT Unit Agency? Agency? Agency? Governments / Ministries State IT Units Implementation and Support - - - Regulation IT Unit Directorates Coordination Community Policy Local Cantonal Entity
Infrastructure and electronic ID ,[object Object],[object Object],[object Object],[object Object],Infrastructure and  electronic ID
CIPS –  Solid Ground for Common  Infrastructure ,[object Object],[object Object],Infrastructure and  electronic ID BiH desperately needs a model for common state infrastructure usage
Infrastructure is not needed only on service side  HELP people to get Internet ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Electronic ID (eID) – fundamental precondition for any serious eGov services implementation ,[object Object],[object Object]
2.  Reengineering of public administration  (PA) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Reengineering of public administration
Reengineering PA through eGov concepts and technology eGov concept is not about making wrong processes more efficient through usage of technology, it is about providing the solutions for abandoning inappropriate processes and rules.  eGov concepts enable governments to deal with more challenging tasks in increasingly complex environments with less direct governing power and control.
PAR as enabling environment for eGov implementation ,[object Object],[object Object],[object Object],[object Object],[object Object]
Mutual Reinforcement through positive feedback loop PAR eGov ,[object Object],[object Object]
Mutual Reinforcement through positive feedback loop PAR eGov ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
In its very nature, this rather organic then causal relationship. PAR eGov Organic connection between PAR and eGov Reengineering of public administration
E-Government as enabler of one virtual government ,[object Object],[object Object],[object Object],[object Object],[object Object],Reengineering of public administration
Today ,[object Object],[object Object]
Example ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Many other examples ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
PA and eGov must provide  total eService solution ,[object Object]
3. eGovernment Services – Key principles ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Interoperability ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Interoperability Framework Organization A Organization B Business processes Actors Business interfaces Dictionaries XML schemes Translation tables Data presentation XML standards Document formats Business processes Actors Business interfaces Dictionaries XML schemes Translation tables Data presentation XML standards Document formats Organisation interoperability Semantic interoperability Technical interoperability Interoperability  framework
EU requirements ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
BH best practices ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Single Window - Indirect Taxation Authority BiH
Single Window – Integrated IS
Single Window – Integrated IS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
eGov  Programme in  C ouncil of Ministers of BiH Business Process Re-engineering (BPR) in the CoM BiH   eGov policies, guidelines, standards and regulations  Comprehensive policy-driven and ICT-based BPR in the CoM BiH  Information Exchange and Collaboration Infrastructure in Sarajevo Basic G2G information   services Intranet (daily) portal WAN infrastructure Document and  Knowledge Management Videoconferencing SA-BL -MO-TZ Support  to Decision Making Information Exchange eSessions Group Decision Support System Phase I gradual introduction of change   ,[object Object],[object Object],[object Object],[object Object],[object Object],BiH Government Internet presence   CoM Web portal – limited interactivity Interactive Web Portal Phase II mature phase
To summarize ,[object Object],Infrastructure and  electronic ID Reengineering of public administration ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ICT for Governance Bosnia and Herzegovina Zlatan  Šabić October 9, 2008 Sarajevo

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Zlatan Sabic ICT for Governance

  • 1. ICT for Govern m e nt and eGovernment Bosnia and Herzegovina Zlatan Šabić October 9, 2008 Sarajevo
  • 2. FINAL list of research priorities 6. Knowledge technologies - II 4. ICTs for Enterprises & eBusiness - II 5. Electronic commerce - II 3. ICTs for Learning & eLearning - I 10. Software engineering 9. Database management - III 8. Broadband technologies - III 1. ICTs for Government & eGovernment - I 2. ICTs for Health & eHealth - I 7. Internet technologies - III ICT research priorities (2007-2013)
  • 3.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11. Political commitment? eEurope+ eEurope 2005 i2010 eSEE Agenda eSEE Agenda+ Policy for IS Development Strategy for IS Development Action Plan for IS Development NO eGOVERNMENT POLITICAL CHAMPIONS Declarative – Yes No Institutional – Yes No
  • 12.
  • 13.
  • 14. Institutionalization of eGov in BiH How to separate policy building and policy implementation? Leading Agency? Institutional options Functions … ICT Industry / Outsourcing IT Unit Agency? Agency? Agency? Governments / Ministries State IT Units Implementation and Support - - - Regulation IT Unit Directorates Coordination Community Policy Local Cantonal Entity
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20. Reengineering PA through eGov concepts and technology eGov concept is not about making wrong processes more efficient through usage of technology, it is about providing the solutions for abandoning inappropriate processes and rules. eGov concepts enable governments to deal with more challenging tasks in increasingly complex environments with less direct governing power and control.
  • 21.
  • 22.
  • 23.
  • 24. In its very nature, this rather organic then causal relationship. PAR eGov Organic connection between PAR and eGov Reengineering of public administration
  • 25.
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31.
  • 32. Interoperability Framework Organization A Organization B Business processes Actors Business interfaces Dictionaries XML schemes Translation tables Data presentation XML standards Document formats Business processes Actors Business interfaces Dictionaries XML schemes Translation tables Data presentation XML standards Document formats Organisation interoperability Semantic interoperability Technical interoperability Interoperability framework
  • 33.
  • 34.
  • 35. Single Window - Indirect Taxation Authority BiH
  • 36. Single Window – Integrated IS
  • 37.
  • 38.
  • 39.
  • 40. ICT for Governance Bosnia and Herzegovina Zlatan Šabić October 9, 2008 Sarajevo