On Wednesday 28th February 2018 at #EBConnect18, Xexec's Jamie King delivered a talk on the link between engagement, reward, and recognition. Here are the slides from that presentation.
4. What is recognition?
Recognition is
the activity we
engage in to
acknowledge
exceptional
performance
and to
encourage
specific
values
or
behaviours.
“
”
7. of employers maintain recognition
programmes have a positive effect
decrease in average turnover rate
Recognition
Historical research: focus on how recognition addresses
engagement and retention.
9. What would surprise you more – receiving a hand-
written card from your Manager or your Partner?
48%
35%
Manager
Partner
Both
equally
17%
Conclusion: Not even half of us
are getting enough cards from
either our managers or our
partners ☺
48%Manager
10. Would you rather spend your day off with….
(A) Some of your colleagues
(B) Your manager
(C) Your local Pub Landlord or Hairdresser
(D)…
12. Would you rather spend your day off with….
Some of your
colleagues
Your manager Pub Landlord /
Hairdresser
Eammon
Holmes
71
14 113
Conclusions:
• We need to introduce more day-time TV into
our offices ☺
• Should it trouble us that Managers are not a
popular choice?
13. What would you rather receive from your
boss?
A £50 voucher
sent via an automated
non-personalised email
A £25 voucher
sent with a
handwritten card
63%
36%
14. Similar question – but “from your partner”
A £50 voucher
sent via an automated
ecard website
A £25 voucher
sent with a
handwritten card
48%
52%
Conclusions:
• We need a re-vote ☺
• A third of us would rather receive
less money as a ‘thank you’, if
personalised
15. What would make you feel loved
more by your company?
A small cake/ice cream/
chocolate as a spontaneous
recognition gesture
10 times the
value of this treat
paid in next
month’s payroll
35% 65%
16. Or…
2 tickets to a concert (of
your choice) as a
spontaneous recognition
gesture
3 times the value
spread over a
year’s payroll
66% 33%
17. Almost exact opposite result…
Tickets
3 times
the
value
66%
33%
Ice cream/
cake
10 times
the
value
35%
65%
18. Which of the following would make you feel
most loved at work?
0
5
10
15
20
25
30
35
40
45
50
Leave Lie-in Training Public
recognition
Mentor Team drinks Parking
space
Conclusions:
• Annual leave
• Important team element
19. When you are recognised, it is something you prefer
to celebrate with your colleagues or family?
0
10
20
30
40
50
60
Colleagues Family Alone
%
39 52
9
20. Conclusions
Personalised over automated
– even at expense of financial value
‘Gifts’ of lower financial value
– if alternative is personal and special
We’ve got some serious work to do as a nation
on our personal relationships
23. Business
• Functions/Departments more integrated
• Customer focussed:
• A single customer experience
• Online, in-store, customer services
• Agile: skills more important than department
24. HR
Not so long ago…
Former Chairman of large British
Investment Bank
4000 employees
He was at the bank for 30 years
“
25. Former Chairman of large British Investment
Bank
Only 10 years ago: Personnel Director on the Board
Engagement? Handshake and a payoff
Benefits? Bonus, shares, healthcare
Senior staff only (when jobs were for life)
26. HR
• Much broader remit
• Everything relates to the employee
• Integrated HR priorities
Reward
Performance management
Talent Management
Engagement
Staff Communications
29. What is recognition?
It cuts across all work place
activities…
• Colleague interaction
• Team dynamics
• Manager meetings
• Relationships and hierarchies
30. What is recognition?
It’s a communications tool
Can be a company’s most
effective channel for
engaging employees
And so, it can play a part in
many, if not all, key HR
activities, schemes,
programmes and strategies…
31. Recognition is changing
Integrated with and
driving other core HR
priorities
Historical research was all about
engagement/retention….
But recognition is now about much more…
32. HR priorities that can be directly tied into
Recognition:
- Core value promotion
- Age Strategy
- Flexible hours policy
- Performance Management
- Talent Management
- Learning & Development
- Health & Wellbeing
Key HR strategic priorities
33. would rather make $40,000 a year at a job they love than
$100,000 a year at a job they think is boring.
think they deserve to be recognized more for their work.
want feedback every week. This is over twice the
percentage of every other generation.
expect employers to provide them with learning
opportunities relevant to their job.
expecting to leave their employer in the next two years are
unhappy with how their leadership skills are being
developed.
64%
8 out of 10
42%
58%
71%
Age strategy
Consider Millennials
34. Also…
want their co-workers to be their
friends.
88%
would quit a job on the spot if
their employer asked them to
delete their Facebook page.
34%
would sacrifice a friendship
with a colleague if it meant
getting a promotion.
yet 68%
35. Demographic shifts
By 2022, nearly a third of the workforce will be in
their 50s, 60s and 70s
For mature work force:
Recognition – one part of a company’s ‘Age Strategy’
36. No. of ppl working from home by a fifth in the last 10
years.
The majority of home-workers are men; but the biggest
growth has been amongst women ( 35%).
Homeworkers and partial homeworkers are more likely to
work in excess of their contracted hours..
Homeworking and flexible hours
37. And so, for Recognition?
• Integrated with HR
priorities
• Meaningful awards:
- ‘Bucket-list’
- Family time
- Life-work balance
(flexible hours)
Research Change
• Personalised
• Not always about £
• Celebrated/Shared
• Family celebration
• Annual leave
• Managers?
49. Learning & Development
• Language courses
• Excel
• Photoshop
• MBA
• First Aider training
Rewards that support HR priorities
Health & Wellbeing
• Physical trainer
• Gym membership
• Fitbit
• Bike vouchers
