course material

1. (Mt) – Critical Thinking Case studies
Unformatted Preview College of Administrative and Financial Sciences MGT 312
Assignment 1 Deadline: 19/10/2019 @ 23:59 Course Name: Student’s Name: Course Code:
Student’s ID Number: Semester: I CRN: Academic Year: 1440/1441 H For Instructor’s Use
only Instructor’s Name: Students’ Grade: Marks Obtained/Out of Level of Marks:
High/Middle/Low Instructions – PLEASE READ THEM CAREFULLY • The Assignment must
be submitted on Blackboard (WORD format only) via allocated folder. • Assignments
submitted through email will not be accepted. • Students are advised to make their work
clear and well presented, marks may be reduced for poor presentation. This includes filling
your information on the cover page. • Students must mention question number clearly in
their answer. • Late submission will NOT be accepted. • Avoid plagiarism, the work should
be in your own words, copying from students or other resources without proper
referencing will result in ZERO marks. No exceptions. • All answered must be typed using
Times New Roman (size 12, double-spaced) font. No pictures containing text will be
accepted and will be considered plagiarism). • Submissions without this cover page will
NOT be accepted. Course Learning Outcomes-Covered • • • • • Demonstrate a solid
understanding of decision making process for complex issues pertaining to business
environment both internally and externally. (1.2) Apply and analyze various concepts of
problem solving in diverse contexts and business situations. (1.5 & 2.2) Identify and analyze
different perspectives on understanding problems for different situations. (3.1) Utilize
different decision making tools to enhance problem solving and decision making
approaches. (4.3) Identify ethical issues and dilemmas that businesses often face and
employ ethical standards in all manners and circumstances. (1.4 & 3.3) Critical Thinking
Case studies: Let us examine the problem faced by Mr. Talal, Regional Manager of Medico
KSA pvt. ltd., Medico makes and distributes products from more than 15 international
pharmaceutical and health care companies. Mr. Talal is responsible for managing existing
clients and also to get new clients. He manages a number of sales representatives.
Important customers have a dedicated sales representatives, while other sales
representatives try to get new clients. One day an important customer (Al-Shifa Hospital)
called Mr. Talal and complained that Mr. Rashad (the sales representative) was ineffective
and insisted he be removed, or else they would not give any business. Al-Shifa Hospital is a
major customer and gives good business. In an internal enquiry, Mr. Talal found that there
was was personal differences between Mr. Rashad and the hospital superintendent. The
track record of Mr. Rashad was good and he was liked within the company. Mr. Rashsad was

2. star employee and one of the role model for other sales people. Assignment Question(s): 1.
Identify the problem. [and other sub problems] a. Main problem: ……………………………………..
b. Other problems: a. b. c. d. e. 2. What could be the causes of problem? a. Cause of the
problem- 5 Why Technique a. Why-1 b. Why-2 c. Why-3 d. Why-4 e. Why-5 b. Develop a
Cause and Effect Diagram (Marks 05) 3. Gather information: What information should the
you gather that would be helpful to know before making a decision? a. b. c. d. e. f. …. 4.
Consider the outcome. What would be the results of the decision? a. b. c. d. e 5. Make the
decision. What should the Mr. Talal do? 6. Evaluate the decision. Why do you think this is
the best decision possible? 7. Mr. Talal may face Ethical dilemma in finding solutions. What
could be possible ethical issues in the above case.