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IDENTIFY GROUND ZERO
Find the people who are the root
source of the frustration. Not
the ones who are responding to
anger with anger, but the origin.
STAY COOL
Don't get swept along by their
negativity. Respond to their difficult
disposition with rationality. Avoid
escalating the problem with your
own visible frustration.
OBSERVE THE
TROUBLEMAKERS
Observe and actually listen to
what they're being difficult
about. See how many different
issues they create in one day
or one week to get a scope
of the problem
PINPOINT THE REASONS
THEY'RE BEING DIFFICULT
Do they hate change halfway
through a project? Are they just
sick of a certain type of project?
Do they respond badly to
pressure or feedback?
ust likes bein a troublemaker
ET
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PICK YOUR BATTLES
Take a step back. Is their difficult
behavior sometimes helpful when
analyzing team progress or failures?
Decide if they're actually the Devil's
Advocate you need.
TALK TO THE TEAM
If possible, carefully ask others if
they notice the same behavior, and
if it disrupts their work. If you're
the only two butting heads, maybe
reevaluate your own behavior.
PULL THEM ASIDE
Set up a meeting as a manager
(not as a peer) to discuss the
problem. Give them room to
air their grievances, and listen
to their suggestions for
improvement.
RESOLVE THE ISSUE
TOGETHER
If they give you suggestions for
positive change, try to implement
that change together. Giving
them responsibility may
improve their attitude.
GIVE THEM GENTLE
REMINDERS
If their behavior persists after
your conversation, ask them how
they feel about the changes in
progress. If they're negative,
ask what else you can do.
WAIT
Most people cannot change
overnight. it will take time
to break their habit of being
difficult. Give them space to let
the message sink in and solidify
DON'T GIVE UP YET!
Dealing with difficult team members day in and day out can be enough to make you want
to yell. "You're fired! " But if you haven't tried to talk to them. they may not realize what
they're doing. You have an opportunity to turn a problem colleague into a star worker.
If you realize that your team members are not pleased with your management, don't
give up on yourself either! There are plenty of free resources to help you become a better
leader. Start here:
http: //bit. ly/ helpmelead
INFOGRAPHIC BROUGHT TO YOU BY
Wrike
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