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Signed, sealed, delivered. A student re-design of the student representative system. ALT-C 2018

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A paper about student-led reforms to the student representation system at the University of Manchester, allowing to much greater capitalisation on student feedback and confidence in the Student Voice being heard, aligned to new areas of exploration through NSS. Presented as part of the Centre for Innovation in Pedagogy at the Association of Learning Technologies confence (ALT-C), University of Manchester 2018, with members Dr Paul Middleditch (Senior Lecturer, University of Manchester), Minju Lee and Siyu Ren (both students on the BA Econ), and Will Moindrot (Learning Technologist at the University of Liverpool Management School).

The presentation provides a background and brief literature review of the current area of student representation. Shares student oberservations of problems with the current system and survey data of ideas for improvement. Three outcomes to date from the action research including a 'rich picture' of the student rep ecosystem, formalisation of the feedback process, and a new easy to use anonymous feedback collection app for use by student reps in their work with students.

A paper about student-led reforms to the student representation system at the University of Manchester, allowing to much greater capitalisation on student feedback and confidence in the Student Voice being heard, aligned to new areas of exploration through NSS. Presented as part of the Centre for Innovation in Pedagogy at the Association of Learning Technologies confence (ALT-C), University of Manchester 2018, with members Dr Paul Middleditch (Senior Lecturer, University of Manchester), Minju Lee and Siyu Ren (both students on the BA Econ), and Will Moindrot (Learning Technologist at the University of Liverpool Management School).

The presentation provides a background and brief literature review of the current area of student representation. Shares student oberservations of problems with the current system and survey data of ideas for improvement. Three outcomes to date from the action research including a 'rich picture' of the student rep ecosystem, formalisation of the feedback process, and a new easy to use anonymous feedback collection app for use by student reps in their work with students.

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Signed, sealed, delivered. A student re-design of the student representative system. ALT-C 2018

  1. 1. Signed, sealed, delivered A student re-design of the student representative system by the Centre for Innovation in Pedagogy @studentinnov
  2. 2. Background • This project aims to provide the beginnings of a blueprint structure for the student rep system based around three key themes of ‘student feedback handling’, ‘ rep data collection’ and ‘rep recognition’ • Another key feature of the design process will be that ideas for improvement and innovations will be purely student led. Students surely know best on the topic of how we should react to their feedback! • Although the system for student representation has existed since the 1960’s, it is perhaps surprising that there is relatively little attention given to the student rep system in the literature on pedagogy.
  3. 3. The literature Distance introduced between student and institution by view of students as customers, McMillan and Cheney (1996) Seen as a method of conflict avoidance and resolution Olsen, (2007). Small-sample bias, self-selection, difficulties in data collection. Actual format of student rep system unchanged, Lizzio and Wilson (2009) Student participation and involvement with programme governance since 1960’s, growing importance within current administrative structure. Strengthens need for consultation, Leuscher-Mamashela (2013).
  4. 4. Standard Student Rep System (What’s the problem?)
  5. 5. Laetitia’s comments: the viscous cycle LACK OF SUPPORT TO COLLECT FEEDBACK CHANCES THAT STAFF TAKE FEEDBACK PERSONALLY POOR DATA REASON FOR LACK OF ACTION NO ACTION TAKEN SAME PROBLEMS REPORTED THE FOLLOWING YEAR
  6. 6. Elsa’s Survey • Occasionally outstanding students try their best to improve the system; like Elsa who designed a rep survey. • Though, institutional barriers or objections, often prevent these improvements from being adopted. • The following year, the problem resets, and the student contribution (intelligence) is lost.
  7. 7. Elsa’s Survey
  8. 8. Project Survey of Student Attitudes • The students working on the project have surveyed the general student population at University of Manchester to get some student views on the representative system. • What came out of this survey, is that students felt that the system could be better rewarded or recognised. • 91% thought that there should be some formal certificate for the post, and 42% that this should be recognised within the university’s own website.
  9. 9. Other Comments • Students thought that rewards should be used to motivate good reps, rather than sanctions. • Reps should be made more visible and more easily accessible to the students on their courses. • Reps should be more involved with the academics, in more of a partnering role.
  10. 10. Early Output
  11. 11. Rich Picture
  12. 12. BA (Econ) Feedback Journey Reps Collect Feedback BA (Econ) Committee Pathway Directors SSLC Closed Yes/No No Step 1: Provide constructive feedback to your reps or speak to your lecturer. Step 2: The feedback is presented to the BA (Econ) Committee, then passed to pathway directors. Step 3: We collect reaction and feed this back to student reps in the Student Staff Liaison Meetings Step 4: We publish feedback and reaction on the BA (Econ) hub at year end.
  13. 13. CIP student designed feedback app allows reps to distribute a form that students can use to leave feedback very easily. Try me: www.tinyurl.com/atmyrep
  14. 14. Future Plans Plan Monitor negative comments on the NSS Plan Measure ‘student voice’ question on the NSS Plan Measure Data Volume from App
  15. 15. Questions Contact us: The Centre for Innovation in Pedagogy Web Site: http://projects.socialsciences.manchester.ac.uk/cip/ Email: cip@manchester.ac.uk Twitter: @studentinnov #altc

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