Final presentation for the Design for Delight tool.

1. Design for Delight: Designing a Platform for the D4D Website Summer 2011 Chris Lam Jenny Chang Kelly Schalow

2. Scenario You are a Product Manager who just learned a new method from a D4D session. You want to find out how to use that method and get the right help when needed. The problem is you don’t know where to start looking for resources. You start looking but you come across the Quickbase…

3. Then you start to realize…

4. It’s hard to find the right resources for the D4D methods! Quickbase is a crazy bundle of resources. (tailored mostly to Innovation Catalysts)

5. The Goals Create a site for our target audience Address their needs “I want to bring D4D into my daily life at Intuit.” “I want it to be seamlessly integrated into my workflow.” “….but I do not know how to use the methods.”

7. Hard to apply all of those methods themselves

9. The Audience: Who are we solving for? Our Three Potential Audiences: The Intrigued – “I’m curious.” The Engaged – “I want to do it, and I need guidance.” The Experts – “I know how, and I can show you.”

10. We solved for… The Engaged An Engaged person who wants to learn more about D4D, the methods, and wants help to do D4D methods themselves.

11. The Process: The Project Brief Interviews Informal Interviews Contextual Interviews (In Sessions) Cardsorting Created Wireframes Multiple Iterations A/B Testing Finalize designs Build Version 1 of the site

12. Defined Core Tasks Communicate what D4D is to the unfamiliar employee Present a set of prioritized critical methods Link the expert community to those who need the guidance

13. Brainstorming

14. Wireframes

17. We refined and simplified

19. Until we had three main objectives

20. Three Main Objectives What  The D4D Principles How  The D4D Methods Who  The Innovation Catalysts

21. Final Wireframe

22. Visual Design

23. Sketchlike

24. Comic

25. Scientific

26. Organic

27. Hand Drawn

28. Method Pages

29. Method Pages

30. Final V1

31. Method Page and Specific Method Page

32. Demo

33. How it Tested

34. Research Method Task based usability test 4 remote participants 2 in-person participants The 3 tasks Understand the 3 principles of Design for Delight Find a specific method Search for an Innovation Catalyst 100% Success Rate

35. Task Satisfaction Overview

36. Unexpected WOW

37. Our Next Steps

38. Next Steps Test and Iterate the Design based on feedback Involve the Community With Community Generated Content Providing a space for Mentorship And….Continuing to explore with mobile

39. Mobile Exploration

40. Scenario 1: Already Knows

41. Scenario 2: Needs Refresher

42. Scenario 3: What Method to Use?

43. Scenario 4: Am I Doing This Right?