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MACROWIKINOMICS:
Rebooting Business and the World


    Don Tapscott, Chairman
    dtapscott@nGenera.com
    twitter.com/dtapscott
    www.dontapscott.com
    November 23, 2010
2 | © 2010 nGenera Insight. All Rights Reserved.
Current Crisis




                 3 | © 2010 nGenera Insight. All Rights Reserved.
4 | © 2010 nGenera Insight. All Rights Reserved.
A Turning Point in History:
Rebooting Our Institutions




                    5 | © 2010 nGenera Insight. All Rights Reserved.
The Rise of the Age of Networked Intelligence


    Agrarian                       Industrial                                     Age of
      Age                             Age                                      Networked
                                                                               Intelligence

               Printing Press                                       Internet




                        6 | © 2010 nGenera Insight. All Rights Reserved.
Four Drivers for Change



                                    WEB 2.0




                   7 | © 2010 nGenera Insight. All Rights Reserved.
Web 2.0 Taxonomy




                     Web 2.0




                   8 | © 2010 nGenera Insight. All Rights Reserved.
The Thing:
No need to keep a light on when the house knows…




                  9 | © 2010 nGenera Insight. All Rights Reserved.
“The internet is already the dominant medium for
communications, entertainment and the information
society. Not the TV, not the telephone, not the
newspaper or magazine. Not the radio, or the CD
player. The TV news is a highlight reel for the Web.”

                        –Jonathan Miller, CEO, Fox Interactive




                  10 | © 2010 nGenera Insight. All Rights Reserved.
Web 2.0 Taxonomy




                      Web 2.0                                          BROADBAND MOBILITY




                   11 | © 2010 nGenera Insight. All Rights Reserved.
Mobility: Google to Test Ultra-Fast Broadband




                   12 | © 2010 nGenera Insight. All Rights Reserved.
Web 2.0 Taxonomy




                      Web 2.0                                          BROADBAND MOBILITY




                   13 | © 2010 nGenera Insight. All Rights Reserved.
Geospatiality: Augmented Reality




                  14 | © 2010 nGenera Insight. All Rights Reserved.
Geospatiality: Augmented Reality




                  15 | © 2010 nGenera Insight. All Rights Reserved.
Web 2.0 Taxonomy




                      Web 2.0                                          BROADBAND MOBILITY




                   16 | © 2010 nGenera Insight. All Rights Reserved.
True Multimedia: Digital Humans




                  17 | © 2010 nGenera Insight. All Rights Reserved.
True Multimedia: 3D TV




                  18 | © 2010 nGenera Insight. All Rights Reserved.
Web 2.0 Taxonomy




       WEB SERVICES
                         Web 2.0                                          BROADBAND MOBILITY




                      19 | © 2010 nGenera Insight. All Rights Reserved.
Web Services:
From Websites to Global Platform




                  20 | © 2010 nGenera Insight. All Rights Reserved.
Web Services: Viewzi - 3D Cloud Photos




                  21 | © 2010 nGenera Insight. All Rights Reserved.
Web 2.0 Taxonomy




       WEB SERVICES
                         Web 2.0                                          BROADBAND MOBILITY




                      22 | © 2010 nGenera Insight. All Rights Reserved.
Web 2.0: Integration




                   23 | © 2010 nGenera Insight. All Rights Reserved.
Integration: Migrating IT Onto the Web


                                                                                                                                                                 Sal s
                                                                                                                                                                   e
                                                                                                                                                                                               Cust om er
                                                                                                                                                               Associ t e
                                                                                                                                                                     a
                                                                                                                                                                                                 Por t al
                                                                                                                                                                 Por t al




                                                                             I nt egr at on
                                                                                         i                                                                        Sa le s Support Sy s te m s Fa m ily                                                                        I nt egr at on
                                                                                                                                                                                                                                                                                          i
                                                                                   Hub                                                                                                                                                                                              Hub

                                                                                                     Rel vant Pr c ng & Rat es
                                                                                                       e         ii



                                                                                                   Pr oduct Suppor t M at er as
                                                                                                                             il               Pr oduct
                                                                                                                                            I nf or m at on
                                                                                                                                                         i
                                                                                                                                              Syst em _T
                                                                                                   Rel vant Pr oduct Updat es
                                                                                                     e




                                                                                                   Pr oduct / Sol t on Rebat es
                                                                                                                u i
                                                                                                                                                                                                                                                 I nvent or y Avai bi y
                                                                                                                                                                                                                                                                 a t
                                                                                                                                                                                                                                                                 l il
                                                                                                                                                                                                                               Sol t on
                                                                                                                                                                                                                                 u i                      Request
                                                                                                Pr oduct / Sol t on Fi anci g Pl ns
                                                                                                             u i     n    n    a
                                                                                                                                                                                                                              Avai bi y
                                                                                                                                                                                                                                 a t
                                                                                                                                                                                                                                 l i l
                                                                                                                                                                                                                              Syst em _T
                                                                                                   Pr oduct Pr c ng Const r ai t s
                                                                                                               ii            n

                                                                                                                                                                                Local
                                                                                                                                                                               Pr oduct
                                                                                                     Pr or O r der I nf o Request
                                                                                                        i
                                                                                                                                                                             I nf or m at on
                                                                                                                                                                                          i
                                                                                                                                              Sol t on
                                                                                                                                                 u i
                                                                                                                                                                                  DS
                                                                                                                                              Pr oposal                                                                         Sol t on
                                                                                                                                                                                                                                   u i
                                                                                              Cust O r der & Rai check Hol Request
                                                                                                               n         d
                                                                                                                                                                                                                                Pr oposal
                                                                                                                                             G ener at on
                                                                                                                                                       i
                                                                                                                                                                                                                                 Pr c ng
                                                                                                                                                                                                                                    ii
                                                                                                                                             Syst em _T                                                                                          Cust om er I nf or m at on
                                                                                                                                                                                                                                                                         i
                                                                                                     G uest Loyal y Account s
                                                                                                                t
                                                                                                                                                                                                                               Syst em _T                Request

                                                                                                 Cust om er I nf or m at on Request
                                                                                                                         i

                                                                                                         Sal s Tax Request
                                                                                                           e
                                                                                                                                                                             Cust om er                        Sol t on
                                                                                                                                                                                                                 u i
                                                                                                         M ar ket ng Event s
                                                                                                                  i                                                           Needs &                          Pr oposal
                                                                                                                                                                            Sol t ons DS
                                                                                                                                                                              u i                             Pr c ng DS
                                                                                                                                                                                                                 ii




                                                                                               Cust Rqm t s, Expect at ons & Env Feedback
                                                                                                                       i
                                                                                                                                                                                                                               I nt er act v e
                                                                                                                                                                                                                                           i
                                                                              Cust om er                                                                                                                       G am es            Dem o
                                                                           Feedback ETL
                                                                                                                                                                                                               Li r ar y
                                                                                                                                                                                                                b               G am ng
                                                                                                                                                                                                                                     i
                                                                                                                                                                                                                               Syst em _T



                                                                                                                                                                                                                               I nt er act v e
                                                                                                                                                                                                                                           i
                                                                                                                                             I nt er act v e
                                                                                                                                                         i
                                                                                                                                            Dem o Audi   o                                                    Com put er         Dem o
                                                                                                                                                                             AV Li r ar y
                                                                                                                                                                                 b
                                                                                                                                                Vi ual
                                                                                                                                                  s                                                         Dem o Li r ar y
                                                                                                                                                                                                                   b           Com put er
                                                                                                                                             Syst em _T                                                                        Syst em _T




                                                                                 Target Architecture

       •   Proprietary                                              •         Standards-based
       •   Monolithic                                               •         Service oriented
       •   Silos                                                    •         Interoperable
       •   Enterprise                                               •         + Inter-enterprise
       •   Dumb networks                                            •         Intelligent networks

                       24 | © 2010 nGenera Insight. All Rights Reserved.
Web 2.0 Taxonomy




       WEB SERVICES
                         Web 2.0                                          BROADBAND MOBILITY




                      25 | © 2010 nGenera Insight. All Rights Reserved.
Four Drivers for Change



                                   WEB 2.0


                                                           THE
                                                           NET
                                                           GENERATION




                   26 | © 2010 nGenera Insight. All Rights Reserved.
27 | © 2010 nGenera Insight. All Rights Reserved.
28 | © 2010 nGenera Insight. All Rights Reserved.
But, It Is Not Really Just an Echo



   5.0
                                                                     Nu mb er o f U.S . B irth s
                                                                                              (In Millions )
                                Boomers
   4.5
                              (1946-1964)                                                                                                                         Echo
                                                                                          Gen X                                                                (1977-1997)
                                                                                       (1965-1976)
   4.0




   3.5




   3.0




   2.5




   2.0
                                                                                       1967
         1945

                1947

                       1949

                               1951

                                      1953

                                             1955

                                                    1957

                                                           1959

                                                                  1961

                                                                         1963

                                                                                1965



                                                                                              1969

                                                                                                     1971

                                                                                                            1973

                                                                                                                   1975

                                                                                                                          1977

                                                                                                                                 1979

                                                                                                                                        1981

                                                                                                                                               1983

                                                                                                                                                        1985

                                                                                                                                                               1987

                                                                                                                                                                      1989

                                                                                                                                                                             1991

                                                                                                                                                                                    1993

                                                                                                                                                                                           1995

                                                                                                                                                                                                  1997

                                                                                                                                                                                                         1999
                                                                                                                                                      Source: US Census Bureau
                                                                          29 | © 2010 nGenera Insight. All Rights Reserved.
School Enrollment




                    30 | © 2010 nGenera Insight. All Rights Reserved.
The Louder Echo




                  31 | © 2010 nGenera Insight. All Rights Reserved.
The Generation Lap




                             Their Parents
                             Net Geners




                 32 | © 2010 nGenera Insight. All Rights Reserved.
The Net Generation




                 33 | © 2010 nGenera Insight. All Rights Reserved.
The Net Generation Norms




                                     Freedom
                                Customization

                                      Scrutiny
                                     Integrity
                                Collaboration
                                Entertainment
                                        Speed
                                   Innovation

                 34 | © 2010 nGenera Insight. All Rights Reserved.
Four Drivers for Change



                                   WEB 2.0


                                                           THE
                                                           NET
                                                           GENERATION
                                 THE
                                SOCIAL
                              REVOLUTION




                   35 | © 2010 nGenera Insight. All Rights Reserved.
The Social Revolution: From You to US




                   36 | © 2010 nGenera Insight. All Rights Reserved.
The Rise of Collaborative Communities


                                    vs.




                                                                      Source: Compete.com
                  37 | © 2010 nGenera Insight. All Rights Reserved.
The Rise of Collaborative Communities


                                    vs.




                                                                      Source: Compete.com
                  38 | © 2010 nGenera Insight. All Rights Reserved.
The Rise of Collaborative Communities


                                    vs.




                                                                      Source: Compete.com
                  39 | © 2010 nGenera Insight. All Rights Reserved.
The Rise of Collaborative Communities


                                    vs.




                                                                      Source: Compete.com
                  40 | © 2010 nGenera Insight. All Rights Reserved.
The Rise of Collaborative Communities


                                    vs.




                                                                      Source: Compete.com
                  41 | © 2010 nGenera Insight. All Rights Reserved.
The Rise of Collaborative Communities


                                    vs.




                                                                      Source: Compete.com
                  42 | © 2010 nGenera Insight. All Rights Reserved.
The Rise of Collaborative Communities


                     vs.




                                                                      Source: Alexa.com
                  43 | © 2010 nGenera Insight. All Rights Reserved.
Alex Tapscott’s Wikinomicists Community




                  44 | © 2010 nGenera Insight. All Rights Reserved.
New Models of Citizen Engagement:
Wikinomics and Obama




                 45 | © 2010 nGenera Insight. All Rights Reserved.
Post Election Riots
Iran, June 2009




                      46 | © 2010 nGenera Insight. All Rights Reserved.
Four Drivers for Change


                                   WEB 2.0



                     THE                                   THE
               ECONOMIC                                    NET
              REVOLUTION                                   GENERATION
                                 THE
                                SOCIAL
                              REVOLUTION




                   47 | © 2010 nGenera Insight. All Rights Reserved.
The Economics of Collaboration

                              New Competitive Space
                                                                                            Mass
  Self-                                                                             Collaboration
  Organization




                                                                                           Business
   Value                                                                                   Webs
  Creation

                                    Extended
                                    Enterprise




  Traditional      Industrial Age
  Hierarchy         Corporation

                 Physical                                                                   Knowledge
                                              Critical Resources
                 Financial

                                48 | © 2010 nGenera Insight. All Rights Reserved.
Harnessing Mass Collaboration




  A 50 year old mining
       company peers,
      opens, shares its
      proprietary data                      and acts globally in a
                                            bid to transform itself
                                            and explore the extent
                                            of a rich new find.

                  49 | © 2010 nGenera Insight. All Rights Reserved.
Four Drivers for Change



                                WEB 2.0



                    THE                                 THE
              ECONOMIC                                  NET
             REVOLUTION                                 GENERATION
                             THE
                            SOCIAL
                          REVOLUTION




                   50 | © 2010 nGenera Insight. All Rights Reserved.
A Burning Platform for Change




                  51 | © 2010 nGenera Insight. All Rights Reserved.
52 | © 2010 nGenera Insight. All Rights Reserved.
5 Principles for the Age of Networked Intelligence




                   53 | © 2010 nGenera Insight. All Rights Reserved.
A Turning Point in History:
Rebooting Our Institutions




                    54 | © 2010 nGenera Insight. All Rights Reserved.
Crisis of Leadership



     Paradigm shifts involve dislocation, conflict, confusion,
     uncertainty.    New paradigms are nearly always received with
     coolness, even mockery or hostility.                                     Those with vested
     interests fight the change. The shift demands such a different
     view of things that established leaders are often last to be
     won over, if at all.




                          55 | © 2010 nGenera Insight. All Rights Reserved.
A True Leader for Institutional Model Innovation




                   56 | © 2010 nGenera Insight. All Rights Reserved.
A True Leader for Institutional Model Innovation




                   57 | © 2010 nGenera Insight. All Rights Reserved.
A True Leader for Institutional Model Innovation




                   58 | © 2010 nGenera Insight. All Rights Reserved.
A True Leader for Institutional Model Innovation




                   59 | © 2010 nGenera Insight. All Rights Reserved.
A True Leader for Institutional Model Innovation




                   60 | © 2010 nGenera Insight. All Rights Reserved.
A True Leader for Institutional Model Innovation




                   61 | © 2010 nGenera Insight. All Rights Reserved.
A True Leader for Institutional Model Innovation




                   62 | © 2010 nGenera Insight. All Rights Reserved.
A True Leader for Institutional Model Innovation




                   63 | © 2010 nGenera Insight. All Rights Reserved.
64 | © 2010 nGenera Insight. All Rights Reserved.
65 | © 2010 nGenera Insight. All Rights Reserved.
The Age of Networked Intelligence




                  66 | © 2010 nGenera Insight. All Rights Reserved.
Don Tapscott
dtapscott@ngenera.com
  Twitter: @dtapscott
    (416) 863-8801
 www.dontapscott.com




  67 | © 2010 nGenera Insight. All Rights Reserved.

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Tapscottturkcell 101123135422 Phpapp01

  • 1. MACROWIKINOMICS: Rebooting Business and the World Don Tapscott, Chairman dtapscott@nGenera.com twitter.com/dtapscott www.dontapscott.com November 23, 2010
  • 2. 2 | © 2010 nGenera Insight. All Rights Reserved.
  • 3. Current Crisis 3 | © 2010 nGenera Insight. All Rights Reserved.
  • 4. 4 | © 2010 nGenera Insight. All Rights Reserved.
  • 5. A Turning Point in History: Rebooting Our Institutions 5 | © 2010 nGenera Insight. All Rights Reserved.
  • 6. The Rise of the Age of Networked Intelligence Agrarian Industrial Age of Age Age Networked Intelligence Printing Press Internet 6 | © 2010 nGenera Insight. All Rights Reserved.
  • 7. Four Drivers for Change WEB 2.0 7 | © 2010 nGenera Insight. All Rights Reserved.
  • 8. Web 2.0 Taxonomy Web 2.0 8 | © 2010 nGenera Insight. All Rights Reserved.
  • 9. The Thing: No need to keep a light on when the house knows… 9 | © 2010 nGenera Insight. All Rights Reserved.
  • 10. “The internet is already the dominant medium for communications, entertainment and the information society. Not the TV, not the telephone, not the newspaper or magazine. Not the radio, or the CD player. The TV news is a highlight reel for the Web.” –Jonathan Miller, CEO, Fox Interactive 10 | © 2010 nGenera Insight. All Rights Reserved.
  • 11. Web 2.0 Taxonomy Web 2.0 BROADBAND MOBILITY 11 | © 2010 nGenera Insight. All Rights Reserved.
  • 12. Mobility: Google to Test Ultra-Fast Broadband 12 | © 2010 nGenera Insight. All Rights Reserved.
  • 13. Web 2.0 Taxonomy Web 2.0 BROADBAND MOBILITY 13 | © 2010 nGenera Insight. All Rights Reserved.
  • 14. Geospatiality: Augmented Reality 14 | © 2010 nGenera Insight. All Rights Reserved.
  • 15. Geospatiality: Augmented Reality 15 | © 2010 nGenera Insight. All Rights Reserved.
  • 16. Web 2.0 Taxonomy Web 2.0 BROADBAND MOBILITY 16 | © 2010 nGenera Insight. All Rights Reserved.
  • 17. True Multimedia: Digital Humans 17 | © 2010 nGenera Insight. All Rights Reserved.
  • 18. True Multimedia: 3D TV 18 | © 2010 nGenera Insight. All Rights Reserved.
  • 19. Web 2.0 Taxonomy WEB SERVICES Web 2.0 BROADBAND MOBILITY 19 | © 2010 nGenera Insight. All Rights Reserved.
  • 20. Web Services: From Websites to Global Platform 20 | © 2010 nGenera Insight. All Rights Reserved.
  • 21. Web Services: Viewzi - 3D Cloud Photos 21 | © 2010 nGenera Insight. All Rights Reserved.
  • 22. Web 2.0 Taxonomy WEB SERVICES Web 2.0 BROADBAND MOBILITY 22 | © 2010 nGenera Insight. All Rights Reserved.
  • 23. Web 2.0: Integration 23 | © 2010 nGenera Insight. All Rights Reserved.
  • 24. Integration: Migrating IT Onto the Web Sal s e Cust om er Associ t e a Por t al Por t al I nt egr at on i Sa le s Support Sy s te m s Fa m ily I nt egr at on i Hub Hub Rel vant Pr c ng & Rat es e ii Pr oduct Suppor t M at er as il Pr oduct I nf or m at on i Syst em _T Rel vant Pr oduct Updat es e Pr oduct / Sol t on Rebat es u i I nvent or y Avai bi y a t l il Sol t on u i Request Pr oduct / Sol t on Fi anci g Pl ns u i n n a Avai bi y a t l i l Syst em _T Pr oduct Pr c ng Const r ai t s ii n Local Pr oduct Pr or O r der I nf o Request i I nf or m at on i Sol t on u i DS Pr oposal Sol t on u i Cust O r der & Rai check Hol Request n d Pr oposal G ener at on i Pr c ng ii Syst em _T Cust om er I nf or m at on i G uest Loyal y Account s t Syst em _T Request Cust om er I nf or m at on Request i Sal s Tax Request e Cust om er Sol t on u i M ar ket ng Event s i Needs & Pr oposal Sol t ons DS u i Pr c ng DS ii Cust Rqm t s, Expect at ons & Env Feedback i I nt er act v e i Cust om er G am es Dem o Feedback ETL Li r ar y b G am ng i Syst em _T I nt er act v e i I nt er act v e i Dem o Audi o Com put er Dem o AV Li r ar y b Vi ual s Dem o Li r ar y b Com put er Syst em _T Syst em _T Target Architecture • Proprietary • Standards-based • Monolithic • Service oriented • Silos • Interoperable • Enterprise • + Inter-enterprise • Dumb networks • Intelligent networks 24 | © 2010 nGenera Insight. All Rights Reserved.
  • 25. Web 2.0 Taxonomy WEB SERVICES Web 2.0 BROADBAND MOBILITY 25 | © 2010 nGenera Insight. All Rights Reserved.
  • 26. Four Drivers for Change WEB 2.0 THE NET GENERATION 26 | © 2010 nGenera Insight. All Rights Reserved.
  • 27. 27 | © 2010 nGenera Insight. All Rights Reserved.
  • 28. 28 | © 2010 nGenera Insight. All Rights Reserved.
  • 29. But, It Is Not Really Just an Echo 5.0 Nu mb er o f U.S . B irth s (In Millions ) Boomers 4.5 (1946-1964) Echo Gen X (1977-1997) (1965-1976) 4.0 3.5 3.0 2.5 2.0 1967 1945 1947 1949 1951 1953 1955 1957 1959 1961 1963 1965 1969 1971 1973 1975 1977 1979 1981 1983 1985 1987 1989 1991 1993 1995 1997 1999 Source: US Census Bureau 29 | © 2010 nGenera Insight. All Rights Reserved.
  • 30. School Enrollment 30 | © 2010 nGenera Insight. All Rights Reserved.
  • 31. The Louder Echo 31 | © 2010 nGenera Insight. All Rights Reserved.
  • 32. The Generation Lap Their Parents Net Geners 32 | © 2010 nGenera Insight. All Rights Reserved.
  • 33. The Net Generation 33 | © 2010 nGenera Insight. All Rights Reserved.
  • 34. The Net Generation Norms Freedom Customization Scrutiny Integrity Collaboration Entertainment Speed Innovation 34 | © 2010 nGenera Insight. All Rights Reserved.
  • 35. Four Drivers for Change WEB 2.0 THE NET GENERATION THE SOCIAL REVOLUTION 35 | © 2010 nGenera Insight. All Rights Reserved.
  • 36. The Social Revolution: From You to US 36 | © 2010 nGenera Insight. All Rights Reserved.
  • 37. The Rise of Collaborative Communities vs. Source: Compete.com 37 | © 2010 nGenera Insight. All Rights Reserved.
  • 38. The Rise of Collaborative Communities vs. Source: Compete.com 38 | © 2010 nGenera Insight. All Rights Reserved.
  • 39. The Rise of Collaborative Communities vs. Source: Compete.com 39 | © 2010 nGenera Insight. All Rights Reserved.
  • 40. The Rise of Collaborative Communities vs. Source: Compete.com 40 | © 2010 nGenera Insight. All Rights Reserved.
  • 41. The Rise of Collaborative Communities vs. Source: Compete.com 41 | © 2010 nGenera Insight. All Rights Reserved.
  • 42. The Rise of Collaborative Communities vs. Source: Compete.com 42 | © 2010 nGenera Insight. All Rights Reserved.
  • 43. The Rise of Collaborative Communities vs. Source: Alexa.com 43 | © 2010 nGenera Insight. All Rights Reserved.
  • 44. Alex Tapscott’s Wikinomicists Community 44 | © 2010 nGenera Insight. All Rights Reserved.
  • 45. New Models of Citizen Engagement: Wikinomics and Obama 45 | © 2010 nGenera Insight. All Rights Reserved.
  • 46. Post Election Riots Iran, June 2009 46 | © 2010 nGenera Insight. All Rights Reserved.
  • 47. Four Drivers for Change WEB 2.0 THE THE ECONOMIC NET REVOLUTION GENERATION THE SOCIAL REVOLUTION 47 | © 2010 nGenera Insight. All Rights Reserved.
  • 48. The Economics of Collaboration New Competitive Space Mass Self- Collaboration Organization Business Value Webs Creation Extended Enterprise Traditional Industrial Age Hierarchy Corporation Physical Knowledge Critical Resources Financial 48 | © 2010 nGenera Insight. All Rights Reserved.
  • 49. Harnessing Mass Collaboration A 50 year old mining company peers, opens, shares its proprietary data and acts globally in a bid to transform itself and explore the extent of a rich new find. 49 | © 2010 nGenera Insight. All Rights Reserved.
  • 50. Four Drivers for Change WEB 2.0 THE THE ECONOMIC NET REVOLUTION GENERATION THE SOCIAL REVOLUTION 50 | © 2010 nGenera Insight. All Rights Reserved.
  • 51. A Burning Platform for Change 51 | © 2010 nGenera Insight. All Rights Reserved.
  • 52. 52 | © 2010 nGenera Insight. All Rights Reserved.
  • 53. 5 Principles for the Age of Networked Intelligence 53 | © 2010 nGenera Insight. All Rights Reserved.
  • 54. A Turning Point in History: Rebooting Our Institutions 54 | © 2010 nGenera Insight. All Rights Reserved.
  • 55. Crisis of Leadership Paradigm shifts involve dislocation, conflict, confusion, uncertainty. New paradigms are nearly always received with coolness, even mockery or hostility. Those with vested interests fight the change. The shift demands such a different view of things that established leaders are often last to be won over, if at all. 55 | © 2010 nGenera Insight. All Rights Reserved.
  • 56. A True Leader for Institutional Model Innovation 56 | © 2010 nGenera Insight. All Rights Reserved.
  • 57. A True Leader for Institutional Model Innovation 57 | © 2010 nGenera Insight. All Rights Reserved.
  • 58. A True Leader for Institutional Model Innovation 58 | © 2010 nGenera Insight. All Rights Reserved.
  • 59. A True Leader for Institutional Model Innovation 59 | © 2010 nGenera Insight. All Rights Reserved.
  • 60. A True Leader for Institutional Model Innovation 60 | © 2010 nGenera Insight. All Rights Reserved.
  • 61. A True Leader for Institutional Model Innovation 61 | © 2010 nGenera Insight. All Rights Reserved.
  • 62. A True Leader for Institutional Model Innovation 62 | © 2010 nGenera Insight. All Rights Reserved.
  • 63. A True Leader for Institutional Model Innovation 63 | © 2010 nGenera Insight. All Rights Reserved.
  • 64. 64 | © 2010 nGenera Insight. All Rights Reserved.
  • 65. 65 | © 2010 nGenera Insight. All Rights Reserved.
  • 66. The Age of Networked Intelligence 66 | © 2010 nGenera Insight. All Rights Reserved.
  • 67. Don Tapscott dtapscott@ngenera.com Twitter: @dtapscott (416) 863-8801 www.dontapscott.com 67 | © 2010 nGenera Insight. All Rights Reserved.