Changing Service Models - 2010
•Download as PPT, PDF•
0 likes•645 views
Libraries must learn to stay relevant in the age of Google and Amazon.com. Find out how! Presentation created by Don Barlow, Director of the Westerville Public Library
![Three Trends Affecting Libraries ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]](data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7)
Recommended
More Related Content
Similar to Changing Service Models - 2010
Similar to Changing Service Models - 2010 (20)
More from Westerville Library
More from Westerville Library (20)
Recently uploaded
Recently uploaded (20)
Changing Service Models - 2010
- 1. Changing Service Models Don W. Barlow, Executive Director, Westerville Public Library International Librarians October 29, 2010
- 22. Youth Labs Chat Teen Labs Adult Labs Gaming
- 32. Adult Blog Featuring ENCORE
- 35. Visit the site at www.westervillelibrary.org
- 37. Reading History
- 40. Facebook
- 41. Twitter
- 42. iPad and the HP Slate HP Slate Apple’s iPad The Apple iPad and HP’s Slate Computer can Revolutionize Library Service
- 43. Westerville Public Library To Accomplish what we have never done, we have to do things we have never attempted!!
Editor's Notes
- Our changing service model demands that we look at new ways to share resources, and in a very real sense, eliminate the institutional and even geographic boundaries that hold us back. “We live in a seamless environment – let’s recognize that truth and move on”. We must develop new ways to deliver our resources “on our customers’ terms, not ours!” We must develop new ways of integrating resource-sharing into a “National Information Framework”. Our vision should be: Any resource, Anytime, Anywhere, and most importantly, on a device of the customers’ choosing.
- One small step in achieving this goal in Westerville was to remove the institutional boundary between public, school, and academic libraries. In joining OhioLink, along with the Cuyahoga County Public Library, our customers have access to the resources of all Ohio’s 90 colleges and universities – ONE CARD – 92 institutions. We also provide all these resources to students and teachers at Westerville’s 26 schools. 40 million items at the touch of a finger. Ohio’s goal must be ONE CARD, all 251 public libraries, 90 academic libraries, and yes, school libraries. Again, any institution, any resource, all the time.
- We need to further develop E-commerce modules for more than paying fines and fees. Our systems must have the ability to provide personalized service to our customers. We need to develop partnerships with Napster.com, Amazon, Net Library and others to provide the ability to check-out items, purchase new/used items, providing music/video preview with downloading capabilities for MP3’s and other devices of the customer’s choosing.
- Here is a photograph of one of our “Digital Native” librarians – no longer tied to a desk, computer catalog or PC – providing direct customer service from a “tablet PC, wireless headset and Bluetooth. It’s a small step – but surely we can provide service anywhere, anytime in our own facility, and our own community!
- Most importantly, “we must dare to dream” and bring our dreams and engineers together. And than we can change out Tag Line to “Busier than a Freaking Wal-Mart”