Techsailor Online Customer Engagement

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Techsailor's Online Customer Engagement Solutions - Building Customer Communities and providing Social Media Marketing for brands and companies.

Technology

Online Customer Engagement Solutions for: businesses to achieve better profitsby retainingand acquiringcustomers

What is OnlineCustomer Engagement?? Online Customer Communities Listento, Supportand Build Loyaltyamongst Customers

What is OnlineCustomer Engagement?? Online Customer Communities Listento, Supportand Build Loyaltyamongst Customers Social Media Marketing Social Media Educateand Acquirenew Customers

1. Customer Communities Knowing Your Customers Better

“ By 2010,60%of Fortune 1000 companieswill be hosting or are connected to some form of online communities ” - Gartner

Peer review can greatly affect purchase decisions

Solutions How are customers finding answers to their problems

Speed Are my customers supported in a timely manner

Users can get peer support, where solutions are reusable

Admin can track and answer unresolved questions

User can earn points based on online activity

ProductInnovation What do customers want in the next product

… and continue to discuss and build on it

Local kayaking school experiencesrealROI…

2. Social Media Marketing Reach New Customers

In the near future we will no longer search for products and services; they will find us viaSocial Media search find us

Visit Sri Lanka 2011 Campaign 600 new followers in 5 days

Visit Sri Lanka 2011 Campaign 500 new followers in 4 days

Visit Sri Lanka 2011 Campaign 138,517 views

Visit Sri Lanka 2011 Campaign 15,106 views

Techsailor provides OnlineCustomer Engagement - Online Customer Communities - Social Media Marketing

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Techsailor Online Customer Engagement

1. Engaging Your Customers Online

2. Online Customer Engagement Solutions for: businesses to achieve better profitsby retainingand acquiringcustomers

3. Some of our Notable Clients…

4. What is OnlineCustomer Engagement?? Online Customer Communities Listento, Supportand Build Loyaltyamongst Customers

5. What is OnlineCustomer Engagement?? Online Customer Communities Listento, Supportand Build Loyaltyamongst Customers Social Media Marketing Social Media Educateand Acquirenew Customers

6. 1. Customer Communities Knowing Your Customers Better

7. “ By 2010,60%of Fortune 1000 companieswill be hosting or are connected to some form of online communities ” - Gartner

8. Why do you need a Customer Community

9. Dialogue what are customers saying about your brand

10. Trust How much do customers trust us

11. Peer review can greatly affect purchase decisions

12. Solutions How are customers finding answers to their problems

13. Speed Are my customers supported in a timely manner

14. Users can get peer support, where solutions are reusable

15. Admin can track and answer unresolved questions

16. Loyalty Will my customers come back

17. User can earn points based on online activity

18. Admin can define how points are earned

19. ProductInnovation What do customers want in the next product

20. Members can vote for the best idea…

21. … and continue to discuss and build on it

22. Local kayaking school experiencesrealROI…

23. …using our Customer Community

24. Revenue grew300%in just 3 months

25. 2. Social Media Marketing Reach New Customers

26. In the near future we will no longer search for products and services; they will find us viaSocial Media search find us

27. Visit Sri Lanka 2011 Campaign

28. Visit Sri Lanka 2011 Campaign 600 new followers in 5 days

29. Visit Sri Lanka 2011 Campaign 500 new followers in 4 days

30. Visit Sri Lanka 2011 Campaign 138,517 views

31. Visit Sri Lanka 2011 Campaign 15,106 views

32. figures gathered beforecampaign launch!

33. Project Showcase Some of our Works

34. Alumni Social Network

35. Professional Social Network

36. Food Review Community

37. Mobile App Sharing Community

38. Scratch Card Facebook App

39. Scratch Card Facebook App

40. Adaptable layout for any network

41. Social Analytics

42. Loyalty and redemption systems

43. Techsailor provides OnlineCustomer Engagement - Online Customer Communities - Social Media Marketing

44. Thank you!

Techsailor Online Customer Engagement

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