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Humberto Matas Rodriguez, "The Future of Service Design"

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Trained as an actor and copywriter, Humberto became an entrepreneur at the age of 21 after a short career in advertising. Since then he has always tried to put together humanities, technology and design to create different ecosystems where innovation thrives.

His session on The Future of Service Design was presented at WebVisions Barcelona on Sat., June 21, 2014.

Publicada em: Serviços, Design, Negócios
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Humberto Matas Rodriguez, "The Future of Service Design"

  1. 1. 1 Hello, we are Designit
  2. 2. 2 The future of service design is _______
  3. 3. 3 You can no longer plan for the future. All you can do is be prepared.
  4. 4. Service Design Business Transformation / Business Design Design Core
  5. 5. 5 The future of service design is _______
  6. 6. 6 The future of service design is get away from service
  7. 7. …or at least from customer service Your service is your product
  8. 8. 8 The future of service design is products
  9. 9. The GlowCap, which is manufactured by Vitality, Inc., is screwed onto a pill bottle and communicates with a wireless transmitter that you plug into the wall. When it's time to take the medicine, the cap pulses with an orange light. After an hour, it starts beeping louder and louder. If you still haven't taken your meds, the device can make a phone call or send a text message to remind you. It can even be programmed to send e-mails or letters about your pill-taking habits to family members and doctors. Ecosystems are increasingly complex
  10. 10. Product Service Experience It take designers to make it useful, appealing and people oriented
  11. 11. Product Service Experience …or pets oriented.
  12. 12. Product Service Experience It will increase because of m2m and the search of top of mind
  13. 13. 13 The future of service design is sewing
  14. 14. 15 Where do you end? Where do I start? Section name
  15. 15. 16 The future of service design is meaning
  16. 16. Interconnectivity opens amazing opportunities But many of them are lacking meaningful experiences.
  17. 17. 18 Does being european mean anything?
  18. 18. 19 The future of service design is public
  19. 19. 20 Who is going to rethink our institutions?
  20. 20. Oslo University Hospital 2013
  21. 21. 22 The future of service design is activism
  22. 22. Not that I know a lot about this This is just a wink to the hosts :)
  23. 23. 24 The future of service design is creative transformation
  24. 24. Creative conversations break silos
  25. 25. 26 The future of service design is talk business
  26. 26. You don’t need to become someone you are not But at least someone they will invite to their parties
  27. 27. 28 The future of service design is the future
  28. 28. How can the future show us a way?
  29. 29. 30 The future of service design is dissapearing
  30. 30. 2013 @humbertomatas humberto.matas@designit.com Gràcies!

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