Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Denunciar
webdageneSeguir
18 de Oct de 2017•0 gostou•309 visualizações
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
18 de Oct de 2017•0 gostou•309 visualizações
Baixar para ler offline
Denunciar
Design
Delivering public services that truly meet user needs involves some big changes.
webdageneSeguir
Recomendados
Product auditWilliam Roissetter
Scaling Service Design - Christine Zoltok Service Design Network Canada
Digital Government: Not Complicated, Just HardCode for America
gov.uk pre-launch briefing packbisgovuk
How to write a good change requestUK Government Digital Service
Service Design for Government Services / Sanjay PoyzerService Experience Camp
Mais conteúdo relacionado
Similar a Scaling service design and the challenge of problem-caring – Sanjay Poyzer
Building a PaaS for Government @ Cloud expo EuropeColin Saliceti
GDS and Government as a Platform | Felicity Singleton | March 2016Anna Fenston
ConCon Manchester: how to work better with GDSUK Government Digital Service
Jyoti basuita and sam culley, VerifyLocalBoilerhouse Communications
Workshop 19 intro to gov as a platform betony kingPolicy Lab
MongoDB Digital Transformation 2015: Government Digital ServiceMongoDB
Mais de webdagene
Hverdagen til kidsa. Hva kan vi lære? Med Kristin Magnussenwebdagene
Samfunnsoppdrag på sosialt viswebdagene
Building bridges on diversity: What the fight for civil rights can teach us a...webdagene
The voice of the future (en) – med Cheryl Platzwebdagene
Hvorfor personvern er viktig for kommunikasjon – med Eva Jarbekkwebdagene
Slik kommuniserer du til hele hjernen (sv) – med Erik Modigwebdagene
Último
Root cause of Magnetic Humming due to TransformerRekaNext Capital
Transformational EngagementJesse Schell
VICTORIA MEMORIAL CASE STUDYJashanPreet56
Cushion chair | AMEDinesh397947
paramountpictures.pptxssuser88cf801
Enceladus vehicle - Nasa challenge Super heavy logistics transport.pdfAndresIborra2
Scaling service design and the challenge of problem-caring – Sanjay Poyzer
- 1. Sanjay Poyzer Service Designer Government Digital Service @sanjaypoyzer
- 2. Scaling public service design
- 3. GDSGDS
- 5. We still have a long way to go
- 6. GDSGDS You can’t buy a house without paying someone to help you
- 7. GDSGDS A licence can cost more to administer than the fine you get if you don’t have it
- 8. GDSGDS You can be stopped up to 14 times by different people at the UK border if you’re importing something
- 9. GDS Policy Strategy Operations Digital TechnologyData Evidence GDS
- 10. GDS HMRC DWP HO FO DH MOJ DfT DfE DCLG BEIS DEF GDS
- 11. GDSGDS Develop a medical condition and stop working 3 departments
- 12. GDSGDS Import or export something 4 departments
- 13. GDSGDS Start a business 9 departments
- 14. GDS Services should shape government, not the other way around
- 15. ‘So when will you be done?’
- 16. GDSGDS
- 17. Inclusive Adaptable Built for users
- 18. 1. Design something the future can use
- 19. GDSGDS
- 20. GOV.UKGOV. UK Notify GOV.UK Notify GOV.UK GOV.UK Pay Registers GOV.UK Verify GOV.UK PaaS
- 21. 2. Build communities
- 22. GDSGDS
- 23. GDSGDS
- 24. 3. Enable the network
- 25. GDSGDS
- 26. GDSGDS
- 27. 4. Standardise don’t centralise
- 28. GDSGDS
- 29. GDSGDS
- 30. GDSGDS
- 31. 5. Understand how well you’re doing
- 32. GDSGDS
- 33. 6. Make things open
- 34. GDSGDS
- 35. GDSGDS
- 36. 7. Be critical
- 37. GDSGDS
- 38. GDSGDS Technology shows you what can be done Design shows you what should be done
- 39. Government is hiring designers
- 40. civilservicejobs.gov.uk GDS
- 41. GDSGDS
- 42. GDSGDS The blog Designnotes.blog.gov.uk Me sanjay.poyzer@digital.cabinet-office.gov.uk +sanjay.poyzer@digital.cabinet- office.gov.uk I took out the communities links because they won't be able to join them
- 43. Thanks! Sanjay Poyzer @sanjaypoyzer