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SDN Meet up Glasgow | Leah Lockhart
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Failing betterLeah Lockhart
@LockhartL @wearesnook Failing better Service Design Network Leah Lockhart
2.
@wearesnookFailing betterLeah Lockhart
@LockhartL
3.
Failing betterLeah Lockhart
@LockhartL @wearesnook I uncover and elevate the voices of people who are not often heard
4.
Failing betterLeah Lockhart
@LockhartL @wearesnook I want to embed service design in government
5.
Failing betterLeah Lockhart
@LockhartL @wearesnook What happens when clients don’t understand what they are commissioning?
6.
@wearesnookFailing betterLeah Lockhart
@LockhartL ‘We already knew this.’ ‘This isn’t going to help us.’ ‘I don’t like it.’
7.
@wearesnookFailing betterLeah Lockhart
@LockhartL ‘I feel totally ignored by everyone.’ ‘They told me they don’t know what I’m doing or why I’m here. It makes me feel crazy.’
8.
Failing betterLeah Lockhart
@LockhartL @wearesnook Who decides failure?
9.
@wearesnookFailing betterLeah Lockhart
@LockhartL Where I failed
10.
Failing betterLeah Lockhart
@LockhartL @wearesnook I didn’t deflect the transfer of stress and dysfunction
11.
Failing betterLeah Lockhart
@LockhartL @wearesnook I didn’t maintain my leadership role
12.
Failing betterLeah Lockhart
@LockhartL @wearesnook I didn’t treat myself ethically
13.
@wearesnookFailing betterLeah Lockhart
@LockhartL How I am failing better
14.
Failing betterLeah Lockhart
@LockhartL @wearesnook Reframe failure as unclear criticism
15.
Failing betterLeah Lockhart
@LockhartL @wearesnook Make psychological safety a feature of my work
16.
Failing betterLeah Lockhart
@LockhartL @wearesnook Build a conversation and support through networks like this one
17.
Failing betterLeah Lockhart
@LockhartL @wearesnook Thank you Leah Lockhart
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