Intercom

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Delivering Customer Support via Intercom? 
You can now measure and share how well you are taking...
An entirely new way to measure and benchmark the way you
support your users and clients with Intercom. 

bime :  í
3 endpoints to build your metrics

01 Conversations

Analyze the way your team is handling conversations
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BIME Analytics : Intercom

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BIME + Intercom
Delivering Customer Support via Intercom?
You can now measure and share how well you are taking care of you customers in a BIME Dashboard

An entirely new way to measure and benchmark the way you support your users and clients with Intercom.

3 endpoints to build your metrics

01 Conversations
Analyze the way your team is handling conversations with your users. Better understand your Support Team workload (days and hours), how fast they are providing resolution, how many messages in each conversation, who are the Support Super Stars in your team… and anything else you can think of based on the valuable data available in Intercom.

02 Users
Be closer to your users community and provide personal support based on your users, who they are, what they do and where they are located. Monitor their average number of sessions, how they react to new features or changes on your platform and much more with the custom fields you can analyze from Intercom.

03 Companies
Learn more about who your clients are, get the full picture on the support your Team is providing at the customer level and leverage all your custom fields from Intercom.

Drive Customer retention, more efficient Support, monitor Usage and much more… bring analytics and new insights to your Support with the new BIME native connector to Intercom.

About BIME :
BIME delivers a simple-to-use yet powerful data analysis and dashboarding cloud platform accessible everywhere that enables modern organizations to explore, understand and communicate data with style. Its UI combines the visual simplicity and elegance of the best consumer apps with powerful features to connect to all major data sources, on-premise or online - from spreadsheets and traditional relational databases to Google Analytics, Facebook, Twitter, YouTube, Salesforce and Zendesk and up to Big Data sources such as Google BigQuery, Amazon Redshift, Microsoft Azure and SAP HANA.

BIME runs entirely in the cloud so enterprises avoid spending tens of thousands of dollars on servers to upload and refine their data. No other BI service is as flexible and powerful, as beautiful and enjoyable and as affordable as BIME. In the mobile first, cloud first world, maximizing ease of use is the name of the game for any business application. BIME is setting a new industry standard for business intelligence UI.

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BIME Analytics : Intercom

  1. 1. Intercom e É + lntercom Delivering Customer Support via Intercom? You can now measure and share how well you are taking care ofyou customers in a BIME Dashboard
  2. 2. An entirely new way to measure and benchmark the way you support your users and clients with Intercom. bime : í
  3. 3. 3 endpoints to build your metrics 01 Conversations Analyze the way your team is handling conversations with your users Better understand your Support Team workload (days and hours), how fast they are providrng resolution, how many messages in each conversatiort, who are the Support Super Stars in your team and anything else you can think of based on the valuable data available in Intercom r-: r . - -i r' i1,r. «., '›2«. r.r. vr mu. . uma. .. o LM”. n um o o. . bime ¡IÍ
  4. 4. s; - , in r rap *ll 'rmsp-r: O r 'n m; r' r¡ 02 Users ' n . , Fact t: : r'r , 1 r_ r they 'sua ~, l/ lrrrrmf" ilÍií-r' FN» : l ntrcrr Wir'- rll': l"l'1i t . rm. gr_ _rw run: - ll r bime 'a
  5. 5. a o a r Query Builder : :u-www as. , _m 'turn g uununnn u. .. 03 Companies Leam more about who your clients are, get the full picture on the support your Team is providing at the customer level and Ieverage all your custom fields from Intercom. »- I bime
  6. 6. Drive Customer retention, more efficient Support, monitor Usage and much more. .. bring analytics and new insights to your Support with the new BIME native connector to Intercom. bime ill
  7. 7. ~ V' / Êlkg x x 'i , n 'd ~-~, .,-, -,~ . «- u. . 12""¡¡›~ f' 7 r riu-y v' *um êerriairçzairrarrrríêrçitegsrçiiir qvr n, u _| _¡*_r IEIÍiÍí'Í3--I Ill

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