3. Areas of Interest
Credit control; ‘top tips’
Letter before action
Making the most of your Claim
Practical considerations
Recent changes
Enforcement
4. Credit Control; ‘top tips’
Know your customer
Provide terms and conditions
Credit limits (and stick to it)
Accurate and timely invoicing
Formal credit control procedure (and stick to it)
5. Credit Control; ‘top tips’
Phone (not just email)
Resolve disputes early; record the resolution
Deal with excuses
Paper trail
Be proactive
6. Letter before action “LBA”
Step 1 in the Court Process
The Civil Procedure Rules 1998
(PDPAC or any other pre-action protocols)
Know your customer – address for service
What are you claiming and why?
7. Letter before action “LBA”
Terms and Conditions – are they incorporated?
What will you do if payment is not received?
Claim / Stat’ Demand / Retention of title
Prescribed information – individual/corporation
8. Making the most of your Claim
Point of no return
Issue your claim
Interest (Contractual and/or Statutory)
Statutory Compensation, if applicable
13. Introduction to Andrew Wilson & Co, High
Court Enforcement (HCE) by
Sarah Roscoe
Director of Cerberus Group and Andrew Wilson & Co.
14. Market-leading
performance results
• Privately-owned business
• Leading HCE for recovery of judgment debt
• Based in Salford, Manchester with nationwide bailiff
coverage
• Currently receive 12,000 judgments for enforcement
per year
• Employ bailiff team rather than subcontract
• Unique to HCE market with all support services within
the group
• Our clients are protected from exposure to costs
• We only get paid on success
16. HCE key dates
• 1833 – First Wilson family became Under Sheriff
• 1977 – Andrew Wilson originally in control of
North West/appointed Under Sheriff of three
counties
• 2004 – removal of bailiwick restrictions
17. What is a HCE officer
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Understanding his powers: breaking in
Residential property and commercial property
HCE Officer or County Court Bailiff?
Who use an HCEO to recover debt
Robust enforcement: firm but fair
Speed