What is agile coaching
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What is agile coaching: traits, skills and how to get started
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What is agile coaching
- 1. What is Agile Coaching Silvana Wasitova
- 2. Questions? cc: Beatnik Photos - https://www.flickr.com/photos/23635617@N03
- 3. Agile Coach based in Switzerland Scrum practitioner since 2010, waterfall before that Worked in Canada, USA, UK, Gerany, France, Switzerland Silvana Wasitova, CSM, CSP
- 4. Professional Coaches: carefully avoid getting involved in client’s problems, or to propose answers or to offer options and solutions. Coaches accompany clients to find their own solutions by asking coaching questions.
- 6. Traits of Agile Coaches cc: The Daring Librarian - https://www.flickr.com/photos/43666171@N07
- 7. • No judgement: respect the others’ perspective and needs • Promote safety: Create and maintain an environment of trust • Empathetic: Understand from within the other person’s frame of reference • Ruthless compassion: ready to help • Unconditional positive regard: Believe the person’s good intention • Believe in people: people are doing their best • Encourage people: to believe in their potential and abilities • Radiate confidence in an uncertain environment, demonstrate and inspire • Build relationships: Actively form meaningful bonds • If you succeed, I am inspired, unlock the potential of others • Authentic, true to oneself and others. • Transparent, open, honest • Stay with not knowing, • Does not allow their knowledge to get in the way • Child-like curiosity: open-minded wonder • Vulnerable: Comfortable to make mistakes and learn from them • Nurturing growth in others and themselves Traits of an Agile Coach
- 8. • Observing • Listening: 3 levels of listening, listening beyond words • Mirroring: reflects to the system where they are at • Feedback: give and receive • Clarifying: business problems, goals, values • Enable safety through: • structure • relationship • empirical approach • confidentiality • build trust • promote safe-to-fail environment • Conflict navigation • Powerful questions • + many more ….. Skills of an Agile Coach
- 9. • Coach: I help you explore the problem space to identify your solution • Teacher: I impart knowledge • Facilitator: I make it easier for you to achieve your goal • Moderator: I help you follow a process • Advisor/Counsellor: I give advice • Expert: I show/tell you or do it • Mentor: I share my experience • Consultant: I bring expertise and advise • Observer: I watch and share my learnings • Servant Leader: lead in a service of others, serve and set an example Possible Stances of an Agile Coach
- 10. • Get Experience: • Agile • Coach • Learn • Practice • Inspect and Adapt How to get started as Agile Coach?
- 11. • Get MORE Experience • Continuous Learning • Integrity: Model the behavior, Walk the Talk How to keep going as Agile Coach?
- 12. Form groups of 3 people, take turns (10” ea pair turn) Roles: • Client: person with a situation to be coached on • Coach: guide client in exploring solutions, ask clarifications, powerful, open ended questions • Observer: take notes, later give feedback to both, e.g. notice the 3 levels of listening 1 minutes for Client to describe situation, 7 minutes coaching, 3 minutes for Observer feedback , 1 minute Client feedback cc: *Lie ... on & off ... too busy ! - https://www.flickr.com/photos/8458761@N08 Coaching Dojo
- 13. Alternatives • What are the possibilities? • If you had your choice, what would you do? • What are possible solutions? • What if you do and what if you don’t? Appraisal • What do you make of it all? • What do you think? (is best?) • How does it look to you? • How do you feel about it? Background • What led up to ____________? • What have you tried so far? • What do you make of it all? Clarification • What do you mean? • What does it look/sound/feel like? • What seems to confuse you? Powerful Questions - Examples More at: http://www.coactive.com/learning-hub/intermediate/fulfillment/res/tools/FUL-Sample-Powerful-Questions.pdf
- 14. “When people talk, listen completely. Most people never listen.” -Ernest Hemingway Listening
- 15. 1. Internal Listening: focusing on own inner voice. Self-focus. 2. Focused Listening: keep intense focus on the client: words, tone of voice. Gather info. Listen to understand. 3. Global (Whole Body) Listening: Client’s language patterns, body language/reactions, emotions, what really motivates them. Hear the unsaid. Three Levels of Listening http://www.barryovereem.com/the-three-levels-of-listening/ http://nlp-leadership-coaching.com/applying-the-three-levels-of-listening-to-your-coaching/
- 16. Form groups of 3 people, take turns (10” ea pair turn) Roles: • Client: person with a situation to be coached on • Coach: guide client in exploring solutions, ask clarifications, powerful, open ended questions • Observer: take notes, later give feedback to both, e.g. notice the 3 levels of listening 1 minutes for Client to describe situation, 7 minutes coaching, 3 minutes for Observer feedback , 1 minute Client feedback cc: *Lie ... on & off ... too busy ! - https://www.flickr.com/photos/8458761@N08 Coaching Dojo
- 18. Silvana Wasitova, CSM, CSP, CAL Lausanne, Switzerland wasitova@yahoo.com +41 79 558 05 09 slideshare.com/wasitova
Editor's Notes
- What would you like to get from our 2 hrs together?
- Tap into the client’s value system: What is important to you? Why is that important? If that is important, then what?
- Better Alignment
- Another good source of above: http://www.barryovereem.com/the-three-levels-of-listening/ Other definition: five levels of listening: 1 Ignoring. The lowest level of listening is called ignoring – not listening at all. ... 2 Pretend Listening. ... 3 Selective Listening. ... 4 Attentive Listening. ... 5 Empathic Listening, also known as empathetic listening, hearing what is not said The Five Levels of Listening (How to Be a Better Listener) - Don R ... https://www.doncrawley.com/the-five-levels-of-listening-how-to-be-a-better-listener/ The three main types of listening most common in interpersonal communication are: 1 Informational Listening (Listening to Learn) 2 Critical Listening (Listening to Evaluate and Analyse) 3 Therapeutic or Empathetic Listening (Listening to Understand Feeling and Emotion) Types of Listening | SkillsYouNeed https://www.skillsyouneed.com/ips/listening-types.html Active listening is a way of listening and responding to another person that improves mutual understanding. Often when people talk to each other, they don=tlisten attentively. They are often distracted, half listening, half thinking about something else. Active Listening - University of Colorado Boulder https://www.colorado.edu/conflict/peace/treatment/activel.htm 5 most common barriers to effective listening and how to overcome them. 1) Distractions. The most obvious and probably the most significant barriers to listening in today's world are various distractions. ... 2) Noise. ... 3) Interruptions. ... 4) Prejudice. ... 5) Lack of interest. The 5 Most Common Barriers to Effective Listening and How to ... https://www.activia.co.uk/.../the-5-most-common-barriers-to-effective-listening-and-how...
- Another good source of above: http://www.barryovereem.com/the-three-levels-of-listening/ Also http://www.personal-coaching-information.com/levels-of-listening.html Other definition: five levels of listening: 1 Ignoring. The lowest level of listening is called ignoring – not listening at all. ... 2 Pretend Listening. ... 3 Selective Listening. ... 4 Attentive Listening. ... 5 Empathic Listening, also known as empathetic listening, hearing what is not said The Five Levels of Listening (How to Be a Better Listener) - Don R ... https://www.doncrawley.com/the-five-levels-of-listening-how-to-be-a-better-listener/ The three main types of listening most common in interpersonal communication are: 1 Informational Listening (Listening to Learn) 2 Critical Listening (Listening to Evaluate and Analyse) 3 Therapeutic or Empathetic Listening (Listening to Understand Feeling and Emotion) Types of Listening | SkillsYouNeed https://www.skillsyouneed.com/ips/listening-types.html Active listening is a way of listening and responding to another person that improves mutual understanding. Often when people talk to each other, they don=tlisten attentively. They are often distracted, half listening, half thinking about something else. Active Listening - University of Colorado Boulder https://www.colorado.edu/conflict/peace/treatment/activel.htm 5 most common barriers to effective listening and how to overcome them. 1) Distractions. The most obvious and probably the most significant barriers to listening in today's world are various distractions. ... 2) Noise. ... 3) Interruptions. ... 4) Prejudice. ... 5) Lack of interest. The 5 Most Common Barriers to Effective Listening and How to ... https://www.activia.co.uk/.../the-5-most-common-barriers-to-effective-listening-and-how...