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Collecting Stories•Stories start from listening. Storytelling ux tokyo-en

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Collecting Stories•Stories start from listening. Investigate into log Hearing / Observation (Quantitative) (Qualitative) • Search queries • Hearing from; • Server log   - Users • Online forum/ community   - Business stakeholders • Record of customer service • Consumer survey in marketing dept.   - Colleagues • Log in usability testing • Observation

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