Receiving critical feedback is confronting and so difficult to hear for many people. Often is critical/negative feedback communicated badly and without respect. And therefore most of the time you react with "The YES...BUT defensiveness Syndrome". Regrettable because feedback can improve your performance and make you stronger; In this video you will receive 7 tips to handle critical / negative feedback. One More thing... as bonus You will get the secret of the AASS acronym : the best way to handle Critical feedback and this with a practical example. You can share this video and like it of course. I suggest to see https://youtu.be/o5m2xwVMMYI our video about the Art of feedback. More than 100.000 views ! Idea 4U , experts in the Art of motivation

1. HOW to handle
CRITICAL FEEDBACK ?

2. WHO LIKES
CRITICAL FEEDBACK ?

3. NO ONE
OF COURSE
AND
DEFINITELY
NOT IN THIS
WAY

4. OUR FIRST
REACTIONS TO
CRITICAL FEEDBACK
ARE OFTEN
YOU CAN GO TO HELL

5. OR…
THE YES…BUT
DEFENSIVENESS
SYNDROME

6. REGRETTABLE
BECAUSE FEEDBACK
CAN MAKE YOU
GROW

7. CAN MAKE
YOU
STRONGER

8. CAN EVEN
REINFORCE
MUTUAL
TRUST &
TEAMWORK
HOWYOU HANDLE
CRITICAL FEEDBACK

9. TIPS HOW to handle1234567
CRITICAL Feedback

10. DE-
PERSONALIZE
FEEDBACK
Tip 1

11. BREATH DEEPLY
MANAGE
YOUR EMOTIONS
Tip 2

12. STOP
FIGHTING
THE
FACTS
Tip 3

13. STOP DE
USE WITHOUT
MODERATION
LSD
Tip 4
YES…
BUT
SUSPEND YOUR JUDGEMENT

14. L
S
D
ISTEN
UMMARIZE
EMAND
LSD is not a drug but stands for

15. REFRAME THE SITUATION Tip 5
IDENTIFY WHY THE FEEDBACK COULD BE USEFUL OR POSITIVE

16. DRIVE FOR
RESULTS & LEARNING
Tip 6

17. SHOW YOUR
GRATITUDE
FOR FEEDBACK
Tip 7

18. ONE
MORE THING…

19. IF YOU
RECEIVE
CRITICAL
FEEDBACK

20. YOU CAN
ALSO USE
THE BEST WAY TO HANDLE CRITICAL FEEDBACK
AASS
Ⓡ

21. SOLUTION
STANDS FOR
APPRECIATE
ASK
SUMMARIZETHE BEST WAY TO HANDLE CRITICAL FEEDBACK
AASS

22. HOW WORKS
CONCRETE EXAMPLE ?

23. “ I’M NOT SATISFIED ABOUT YOUR LAST REPORT ! ”
HOWWORKS ?
“ I APPRECIATE THAT YOU TAKE THE TIME TO GIVE ME
FEEDBACK FACE 2 FACE ”
APPRECIATE
“ HELP ME TO UNDERSTAND. WHY ARE YOU NOT SATISFIED ? ”
ASK
SUMMARIZE “ IF I UNDERSTOOD IT CORRECTLY, YOU MEAN THAT…”
“PLEASEGIVEMEANEXAMPLE!WHAT CAN IIMPROVE?”
SOLUTION “ I PROPOSE YOU FOLLOWING SOLUTION… IS THAT OK FOR
YOU? ”

24. ENJOY NOW
RECEIVING CRITICAL FEEDBACK
Yvan Dierckxsens
Chief Energy Officer
Idea4U
https://www.facebook.com/ArtofMotivation
www.idea4U.be