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MyInfoQuest SMS Project @ Framingham State College<br />309.222.7740<br />
Texting Trend<br /> “Use of text messaging by teens has increased since 2006, both in overall likelihood of use and in frequency of use. In 2006, 51% of all teens, regardless of cell phone ownership, had ever sent a text message, while 58% had done so by 2008. Similarly, daily use of text messaging is also up, from 27% of teens using text messaging daily in 2006 to 38% texting daily in 2008.”¹<br />
Developing Core Competencies to meet future need<br />From Murphy and Moulaison’s “Social Networking Literacy Competencies for Librarians”²:<br />“Able to connect with and provide synchronous & asynchronous services to patrons using these communication tools” – FSC is already providing email and IM reference<br />“Skills for interacting over various mobile communication channels” – the MyInfoQuest project allows our librarians to develop these core competencies with minimal impact on manpower and budget while providing a valuable service<br />
http://www.myinfoquest.info/: About<br />InfoQuest is a collaborative reference service of over 60 libraries that enables users to send questions via SMS text messages on their mobile phones. <br />Roughly 27 academic libraries are participating. <br />MA – 2 public libraries and 1 academic library <br />SMS reference software and systems provided by Altarama. Software serves a gateway system to redirect questions to a Gmail account.<br />Calendaring system is provided by PeopleWhere. Also use of Google’s calendar.<br />Illinois’ Alliance Library System manage project with Tap Information Systems<br />
http://www.myinfoquest.info/: About<br />Each library is assigned a code. Patrons then text a question with the local library’s code; librarians monitoring questions label response sent through Gmail w/ library code.<br />Infoquest bases its services by U.S. Central Time. Coverage by our time M-F 9:00am-10:00pm. Sat 10:00am-6:00pm<br />San Jose State University School of Library and Information Science volunteered to evaluate project<br />Project funded till the end of the year<br />
http://www.myinfoquest.info/: Pithy, speedy and correct<br />No legal, tax or medical advice.<br />Not meant for questions longer than 320 characters or requiring in-depth research<br />Goal: response time less than 10 min. and questions answered within 2 SMS messages<br />Responses limited to 160 characters<br />
http://www.myinfoquest.info/: Creative Use of Resources<br />Use free resources like I-Google, Delicious, GoogleDocs, and GoogleCalendar<br />Tap into collective knowledge<br />Well developed organization: Policies and Procedures, Training, PR, Quality Control Committees<br />Meetings on OPAL. Communication and organization online via email (GoogleGroups) and virtual meetings<br />
http://www.myinfoquest.info/: Live<br />Soft launch in July<br />Most libraries went live beginning of September<br />Majority of questions asked are ready reference then local in nature<br />Positive response on campus<br />Some problems: Gmail went down<br />Overall impressions: great project. Great effort from collective team. Get to collaborate on project with librarians from all over US<br />
References<br />1. Lenhart, Amanda (2009). “Teens and Mobile Phones Over the Past Five Years: Pew Internet Looks Back”<br />2. Murphy, Joseph & Moulaison, Heather. (2009) “Social Networking Literacy Competencies for Librarians: Exploring Considerations and Engaging Participation”<br />Questions? Millie Gonzalez, firstname.lastname@example.org<br />