12. Reminder Calls - calls made 24-48 hours prior to their scheduled exam. Recovery – calls made to patients who have not been seen in two years and removed from the recall cycle. Recall – calls made to patients who have NOT pre-appointed but have been seen in the last two years. At Risk - calls made to patients who have deteriorating eye conditions that may require documentation of recall attempts.
16. Case Study: 11 mos. 2010-2011 196 Appointments Made. $4006 Invested. $55,971 Returned Revenue. 1 Dr. Practice, primarily Recall, some Recovery calls, $306 per exam revenue. The Results:
17. “ After using 6 Calls for the past few months, we have seen a significant increase in scheduling patients that had been “lost” in old recall. 6 Calls team of experts helped “re-introduce” these patients to the practice and has resulted in an additional $5K in revenue per month. I am SO pleased with their work. They are a true team of professionals!” Dr. Susan Keene, Smyth County Eye Assoc.
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