ComercialOSS Specialist at Ericsson India Global Services Ltd.
Setor Telecom / Mobile
Sobre • Handle critical incidence raised for OSS issues
• Handle regularly raised tickets by NOC, WFM or reporting team
• Keep track on regular health check of OSS systems
• Handle emergencies and on-call support (24X7).
• Interact with vendor & client for resolution of issues.
• Handling new client enquiries and acting as the face of the business.
• Manage 3rd party SW/HW vendor and Product Line escalations.
• End to end troubleshooting for the issues related to OSS Platform, Fault Management, User Management and Software Management..
• Integration of NE and testing the reports and alarms in test bed as well as live OSS modules.