1. VIPIN RANA
To be associated with a progressive organization that gives me the scope to apply my
knowledge & skills and involve myself as a part of the team that dynamically works towards
the growth of the organization.
A Certified Lean Six Sigma Black Belt Professional with expertise in execution of Six
Sigma Projects for process improvement and identifying the key issues affecting
Good working knowledge of six sigma tools like FMEA, QFD, Kano Model, Pareto
Ability to create, execute, and maintain an “AS IS" to “TO BE" Roadmap, Design
Business Processes, Re-Design Business Processes, Document and Present Business
Processes, Create & Analyze Business Strategies, Create and Analyze Process Maps.
Drive Continuous Improvement Program across multiple Finance & Accounting
processes & Dell Order Processes.
Analyze utilization, efficiency & availability data for large teams.
Identify and lead high impact projects involving multiple stakeholders.
Drive Lean to identify waste in the process.
Ability to conceptualize and implement solutions for streamlining the operations &
An effective team leader with people handling skills as well as the ability to excel in a
Hands on experience of putting together metrics for SLA Management & KPI
Continuous Process Optimization through BPI & automation using Robotics
Working on quality improvement projects for achieving continual improvements in
Six Sigma Projects
2. Quality Management
Sutherland Global Services Jan 2015 - Present
Business Transformation Manager
Sutherland Global Services is a global provider of business process and technology
management services offering back-office and customer facing solutions that support the
end-to-end customer lifecycle. As part of the Global Innovation & Business Transformation
group, my role at Sutherland is to design and oversee the implementation of business
transformation solutions primarily involving Robotics Process Automation (RPA) and other
Core Responsibilities (Transformation Manager):
Identify and evaluate complex business
and technology risks, internal controls which mitigate risks, and related opportunities
for internal control improvement.
Identify opportunities for improvement
and bottlenecks through waste analysis and consistency analysis
Demonstrate advanced understanding of
business processes, internal control, risk management, IT controls, and related
Ability to create, execute, and maintain an
“AS IS" to “TO BE" Roadmap.
Designing / Re-Design Business
Document and Present Business
Create and Analyze Business Strategies &
Identify Process Improvements
Tracks and fully document changes for
functional and business specifications; write detailed universally understanding
procedures for permanent records and for use in training.
Champions project management
disciplines and provides the process, structures, and tools for individual project
management and program management across the transformation.
3. The key result areas are business service
strategy/planning, project strategy/planning, communication and change
management, and continuous improvement performance management.
Work together with Service Delivery and
development team in the formulation of particular plans and activities to support
Continuous Process Optimization
through BPI & automation using Robotics wherever possible.
Participate in due diligence to identify
processes and document SOP and draw process maps as per BPMN standards.
Analyze incoming work/demand and
workload allocation methods.
NFT InfoTech Pvt. Ltd. June 2011 – Dec
Dy. Manager PEX
NFT InfoTech is a global offshore BPO organization.
Core Responsibilities (Deputy Manager):
Identifying & Highlighting improvement
opportunities/areas of significant customer impact by mapping and analyzing business process.
Interact and communicate with Key stakeholders to
understand business problems and define the analytical approach to resolve problems.
Facilitating, creating, and reviewing process
documentation, ensuring proper process traceability for key deliverables (Business
Requirements Document, Functional Specs, Process Risk Assessment, FMEA etc.)
Collect project metrics, analyze project performance
and drive improvements by applying various six sigma tools.
Auditing of Quality management system, reporting
non-conformances, identifying root causes and effectively implementing corrective actions.
Realizing process improvements, applying different
statistical tools, six sigma tools & techniques in different business processes to enhance
productivity & profitability.
Taking Corrective and Preventive Actions for the
Quality failures encountered.
Leading & tracking performance of the Offshore
team members and suggest/highlight areas of improvements facilitating & imparting training
and monitoring the improvements on a continuous basis.
Identifying the Non Value Added activities/wastes
from the processes and then eliminating them.
Worked towards cost reductions and increase
opportunities of revenue gains by operating with a lean model, with faster reaction times and
4. long term sustainability of actions.
Allied IT Services Pvt. Ltd. Nov 2007 – May
Assistant Manager – Quality (PEX)
Core Responsibilities (Assistant Manager):
Mapping business requirements and identifying improvement areas and implementing adequate
measures to maximize customer satisfaction level.
Led a team of 15 auditors (covering 100 FTEs) and developed a proper team structure and a
back–up mechanism for smooth running of business.
Conducting internal process audits & process reviews for ensuring strict adherence to the
process parameters/systems as per defined guidelines.
Mapping clients, identifying improvement areas & implementing measures to maximize
customer satisfaction levels.
Ensuring continuous interaction with the customer to make sure that area of concern can be
worked upon for improved service levels.
Setting out quality standards for various operational areas, ensuring a high-quality customer
experience while adhering to the SLAs and work processes.
Framing work direction & plan for team members after assessment of capabilities.
Setting up targets, SOP & SLA, setting and maintaining CTQ (Critical to Quality) / CTP
(Critical to Process) targets and involved in planning for the process.
Allied IT Services Pvt. Ltd.: Quality Analyst:
Weekly interaction with the client with quality and share best practices.
Provided training to new inductees on quality parameters as well as cross training.
Achieving the benchmark of quality, if not achieved finding the problem area and working on
the same to achieve the target.
Sending weekly/monthly quality scores to Quality Manager.
We need to send below mentioned report as per requirement:
Transaction Monitoring Report
Dash Boards of the process (PPT)
Monthly Evaluation Sheet
Operations SLA (Service Level Agreement) Report.
Internal & External Calibration Reports.
QC Status Report.
Conducting internal/external calibration exercise with the trainer and client on a monthly basis.
5. Black Belt Project Highlights:
1. Six Sigma Black Belt project for “Increasing Quality Score” to ensure maximum
advisors meet Quality score target.
2. Six Sigma Black Belt Project on “Improvement on Average handling time” to ensure
adherence to the defined SLA on CHT using DMAIC methodology.
3. Six Sigma Black Belt project for “Reducing Attrition” to ensure the organization retains
its employees and save cost on recruitment and training.
EDUCATIONAL & PROFESSIONAL DEVELOPMENT
Certified Six Sigma Black Belt (CSSGB) Professional, AIG, India, (MA-USA)
Certified Six Sigma Green Belt (CSSBB) Professional, AIG, India, (MA-USA)
Lean Overview Training (AIG, India)
PMP Trained (Project Management Professional).
Prince 2 Certified ( Both Level Foundation & Practitioner ), EXIN
ISO 9001:2008 implementer’s certification.
ISO 27001 implementer’s certification.
MBA in Finance from ICFAI University, Dehradun.
Advance Diploma in Business Management from ICFAI University, Dehradun.
Diploma in Business Management from ICFAI University, Dehradun.
Bachelor of Computer Aided Management (BCAM) from Guru Nanak Dev University (JIMS,
Passed 12th from CBSE Board, Delhi.
Passed 10th from CBSE Board, Delhi.
Father Name : Sh. Balbir Singh Rana
Nationality : Indian
Marital Status : Single
Languages Known : English & Hindi
PASSPORT NO. : G1596361
Mobile : +91 9581480808
E-mail : firstname.lastname@example.org
Address : 115 DDA FLATS JAI DEV
PARK EAST PUNJABI
I hereby declare that the above-mentioned information is correct, up to my knowledge and I bear the
responsibility for the correctness of the above-mentioned particulars.
Place: (Vipin Rana)