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facebook Social Media  & Online Social Networking
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Internet & Web 2.0
With today’s tech, people can communicate anywhere, anytime For some, this is the only way to communicate social media
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Positive feedback is great
Negative feedback can be catastrophic
“Many companies are being victimized by social media rather than capitalizing on it because they’re too slow & ill equipped to react to negative comments that can damage their brands.” social media
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