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  1. 1. V I K A S S H A R M A E-Mail: vikasvashisth@gmail.com Phone: 09999331145 Senior Level Assignments: Offering 10 years of experience IT Conferencing Operations/ Audio Visual Infrastructure Support/ Projects Design & Implementations Pioneered at planning & building IT Operations at the enterprise scale involving selection of appropriate technology, offering field support, finalising Service Level Agreements, outsourcing tasks effectively for timely & successful completion of the projects Diligent implemented several overseas projects such as Sydney New Office, Singapore AV Upgrade and Tokyo AV Refresh PROFILE SUMMARY • Solid understanding of enterprise AV and VC infrastructure design and best practices • Experienced managing enterprise AV integration projects includes supervising project progress and outstanding issues; ensuring the quality & timeliness of the deliverables; reporting on the project’s progress and escalating issues; aimed towards streamlining related activities as per quality standards. • Experience installing, commissioning, and/or supporting fully integrated AV conference room infrastructure including AV systems control systems, audio DSPs, video codecs and video cameras • Experience with Crestron control systems, Cisco VC systems and/or BiAmp Audio systems • Strong experience with Telepresence and Audio Conferencing technologies - including experience designing and building Multimedia solutions that scale to tens of thousands of users. • Delivered large-scale, complex programs with a focus on technology transformation; collaborated with leadership teams to evaluate technology challenges • Successfully led all projects through aggressive project governance processes; developed relationships with business stakeholders and leadership teams across geographies and departments • Keen planner, strategist & implementer with expertise in managing project delivery frameworks • Skilled in managing installations and support of the AV components of digital theatres and fully integrated VTC rooms; providing technical support on AV hardware, control systems and signal issues • Strong project management skills with an ability to design AV and telecom installations from start to finish • Worked closely with the in-house engineers and contractors to provide signal flow, control and AV system designs for any new site installations • Diligently installed and configured Video Conferencing endpoints, Bridges (MCU), gatekeeper (CMA) and Getaways like POLYCOM RMX, Codian and so on • Expertise in managing all types of Videoconferencing related equipment like POLYCOM, Cisco, Tandberg and Life size and so on • In-depth understanding of several Audio, Video and Network Protocols (H.263, H.264, H.323 and so on) • Excellent verbal and written communication skills, including ability to clearly articulate technical information to both technical and non-technical staff CORE COMPETENCIES Audio/ Visual Infrastructure Support Project Management Administration Business Analysis Vendor Management Troubleshooting Project Implementation Project Design Team Management ORGANISATIONAL EXPERIENCE Cvent, Inc., Gurgaon (March’16 - Present) Lead Engineer –Technology Key Result Areas: • Primary responsibility is to build, maintain, and administer Cvent global video collaboration and audio visual infrastructure. • Develop and Contribute to the Unified Video Collaboration and Communication Roadmap, Capabilities and Feature Development for the platform. • Provide expert consultation and oversight to our Audio/Video and Video Conferencing technicians, engineers, integrators/partners and employees on collaboration initiatives. • Design and implementation global IT AV and VC systems. • Mainaging Video Conferencing room infrastructure (Cisco/ Polycom/Zoom) . • Deploying and upporting web conferencing solutions (WebEx, Adobe Connect, Lync and Zoom). • Planning and implementing new ideas of video conferencing infrastructure. • Provide Level 3 support for problem resolution.
  2. 2. • Provision/configure Videp Conference units (Polycom/Cisco), Crestron/AMX/Extron Devices, DSPs and VoIP cards. • Identify problematic areas and provide value added input to drive improving services globally. Adobe Systems India Private Ltd., Noida (Jun’10 – March 2016) Conferencing Systems Administrator –IT Key Result Areas: • Acting as a member of IT Conferencing Team which manages deployments & implementations of new Adobe’s AV/VC and collab spaces Managing day-to-day operations, maintenance & support of Adobe's conferencing infrastructure across Asia Pacific regions; performing project implementation for new Audio Visual deployments and upgrades in India and APAC • Developing A/V upgrade plans for the existing sites and implementing & delivering them every quarter as per master plan; testing of new video products and technically approving them • Resolving conference support issues, managing conferencing solutions P1 outages, coordinating planned and un-planned power outages, conferencing operations back end support of large meetings & events, hardware RMA and conference room offline coordination with customers • Providing support to the high end conferencing equipment while working closely with vendors & facilities to achieve the up-time; supporting Audio video and web conferencing infrastructure across globe • Upgrading software within the Adobe conferencing environment and performing preventative maintenance of AV conferencing systems • Installation, configuration, and new deployments of video bridges POLYCOM RMX, gatekeeper CMA/DMA and end points like POLYCOM HDX/RPG and Cisco MX and DX series Highlights: • Successfully implemented three Big Facility Projects: o Noida New Campus o Noida 25A Campus refresh o Bangalore New Campus • Diligently built new infrastructure of the Video Conferencing using DM Technology; managed all the activities from scratch which involved planning, designing, budgeting, BOQ, commissioning and implementation of the infrastructure Focus Softek, Bangalore (Jan’10 to Jun’10) Sr. Engineer-Video Conferencing and Network Ops National Informatics Centre (contractual), Delhi (Jan’06 - Jan’10) FMS Engineer PROJECT DETAILS Title: Adobe Noida New Campus Responsibilities: • Designed, implemented and commissioned all of the conference rooms at Adobe's Noida office • Upgraded the systems where appropriate and checked QA of the conference rooms and worked with vendors on any issues • Deployed 14 video conferencing rooms, which was the first deployment of Real Presence in Adobe, 14 HDX500 Videobooths and 14 DX650 phonebooths, 80 Presentation rooms with Crestron Din AP3 and Crestron Air Media and 3 Training rooms with Video conference feature Title: Adobe Bangalore 2nd Floor Expansion Responsibilities: • Deployed 2 Video Conference Room with Digital Media and ebeam integration, 2 Presentation room with Digital media 1 Training room with Digital media and Ebeam Integration and 2 Video booths Title: Adobe Bangalore New Site – Sagar Complex • Deployed 2 Video Conference Room with Digital Media and ebeam integration,1 Presentation room with Digital media 1 Training room with Digital media and Ebeam Integration and 2 Video booths Title: Adobe Noida 125 New Office Responsibilities: • Designed and deployed Audio Video rooms for the adobe new office in Sector 125 Noida • Deployed 4 video conferencing rooms, 4 HDX500 Video booths and 6 Presentation rooms with Crestron Din AP3 and Crestron Air Media Other Projects:
  3. 3. • Sydney New Office • Singapore AV Upgrade • Tokyo AV Refresh • NIC EVCS and National Knowledge Network ACADEMIC DETAILS • MCA from Krishna Institute of Engineering & Technology Ghaziabad, UPTU in 2005 with 75% • B.Sc. (Mathematics) from CCS University, Meerut in 2002 TRAININGS/ CERTIFICATIONS • ITIL Foundation V3 Certified • Crestron Digital Media Certified Designer [DMC-D 4K] • Crestron Digital Media Certified Engineer [DMC-E 4K] • Extron — Certified Extron AV Associate • InfoComm- Networked AV Systems • PCVE (Polycom Certified Video Conferencing Engineer) • Trained on Microsoft Excel and SharePoint • InfoComm-Recognized AV Technologist PERSONAL DETAILS Date of Birth: 28th March 1983 Languages Known: English and Hindi Mailing Address: #358/20, Shanti Nagar, Near Ganga Apartments, Gurgaon-122001, Haryana Location Preference: NCR/ Bangalore/ Mumbai/ Abroad Countries

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