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Order Management Order Management systems are complex systems that Allow customer or customer service representatives to capture and process new orders Modify existing orders Process customer moves and changes, price quotes and orders, validate orders, etc., while supporting multiple channels such as Web, Order template documents and partner applications as well as multiple lines of businesses.
Order Management System1. A customer goes to a service provider’s portal to add converged services to his or her existing account2. The order management system verifies and processes the order based on its product catalog (which is in sync with the product control center) and service catalog, then decomposes and sends a service order to inventory system. The inventory system allocates resources.3. The order management system submits the order to an activation system.4. The service activation system provisions the service and sends activation data to the order management system.5. The order management system notifies the simulated billing system that the new product has been purchased by the customer and its services activated. The service activation system also notifies the subscriber portal and CRM about a new subscription to the service.
Functions of Order Management Order Entry and validation :- Order Entry process :- captures order details such as package or plan, service address, service details, customer accounts, relevant contacts and applicable contracts. Validation Process:- Orders can be validated as the data is entered and/or validation after all the data has been entered. Product Configurators:- Products/solutions that validate order data as they are entered and walk the user through the product configuration process
Functions of Order Management Order Decomposition :- A single customer order can be decomposed into one or more service requests, typically based on service types or quantities, in order to be able to fulfill an order. For example, if a customer order contains both a VoIP order and a phone line order, two service requests would be created, one each for VoIP and the phone line, each of which would be sent to the appropriate provisioning systems.
Features of Order Management• Quote and Order Management Eliminate quote and order errors with total quote-to-order-to-cash business process integration across sales, finance and fulfillment, as well as centralized management of all quotes and orders Ensure that sales is quoting based on the latest pricing and discounting rules, and increase average order size by incorporating upsell management.• Streamlined Order Fulfillment Automate shipping processes with NetSuites out-of-the-box integration with UPS, FedEx and USPS Reduce fulfillment errors by electronically routing orders to suppliers for drop shipping Improve the returns process with integration between order management and return merchandise authorization (RMA).
Features of Order Management• Billing Management and Invoicing Get bills into customers’ hands sooner and accelerate cash flow by integrating the entire quote-to-order-to-bill process, which enables faster billing and greater billing accuracy Eliminate the risk of error with centralized customer, order and invoice records shared across the business Reduce DSO with real-time dashboards and detail reports that let you monitor orders Automate invoicing as well as complex recurring, time and project-based billing.• Enable Customer Self Service Differentiate yourself from your competition by providing your customers with complete self- service access to order and delivery status, as well as payment and demographic information Increase the ease of doing business with your company by allowing customers to manage their bills and their payment information online Reduce the customer-call burden on your staff.
Benefits of Order Management Unique Feature Set:- Allows customers to search for orders, order status, automatically or manually change an order status, escalate orders and set timers and reminders. Proven Experience:- Used by telecommunication operators in Russia and CIS countries, Netris OMS is known as a proven, flexible and reliable solution. Open Architecture:- A pure J2EE application with an open, flexible architecture that integrates seamlessly into existing support environments.
Provisioning Provisioning is the process of preparing and equipping a network to allow it to provide (new) services to its users.
Functions of Provisioning Applies service order details to the selected service template to determine customer location, serving areas, available Cos and POPs. Automates and tracks activities associated with complex provisioning or network change processes, overseeing timely execution of tasks and in the appropriate order. Reduces the time required to deliver services.
Order Intake web Interface Automatic email notifications toOrder Activation Details internal and external users
Work Order Work Order automates and tracks the progress of each activity in the provisioning process, overseeing that all activities are executed at the right time and in the appropriate order. Work Order enables service providers to create order templates based on their internal business rules and processes. Individual users and work groups in an operators organization are assigned activities, and as each step in the process is completed, Work Orders Workflow Engine progresses to the next step in the process.
Benefits of Provisioning• Speed time-to-market of services by replacing manual processes with automated tasks.• Maximize operational efficiency and staff productivity by Flow-through service provisioning reducing work hand-off and cycle times.• Increase customer satisfaction by meeting service demands more quickly and accurately• Focus on provisioning exceptions, rather than entire process.• Make business processes visible, auditable and controllable.
What is Activation? The service activation component provides for service- Design decomposition Produces correct sets of commands to activate, de-activate, or test the physical and logical components that comprise the service.
Components of Activation Activation Script Templates:- store activation scripts and associated parameters and enable users to browse, add, modify, or delete them. Service Level scripts:- Enable the service order to be decomposed and contain commands to activate the service. Unit Level scripts:- Execute the activation commands on the network. Scripting Engine:- Processes Activation scripts for each managed device. Applies a set of validation rules to each script. Produces activation tasks.
Components of Activation Task Scheduler:- timely executes of tasks according to their rank or priority. Roll-Back Support:- Minimizes the time and effort required to – Reverse activation settings Suspend the process Reschedule unsuccessful operations. Activation Adapters:- Facilitates interaction with the network equipment and server operating systems.
Functions of Activation Automatically activates services end-to- end across multi-vendor, multi- technology networks. Enables service providers to deploy any type of equipment in their network, as it supports virtually all types of technologies and vendor equipment. Reduces service delivery bottlenecks caused by slow and inefficient manual processes. Monitors the activation process flow Can automatically “roll back” the network to its previous state in case of an activation failure. Provides an audit trail of activation operations, including overall activation times and network element replies, for business intelligence purposes.
Benefits of Activation• Freedom of choice to incorporate any type of device in the network• Activate services across convergent networks swiftly and error-free• Accelerate service delivery by automating service activation• Improve operational efficiency by replacing resource-draining processes with automated actions• Reduce operational costs by eliminating errors due to manual input• Rapidly meet market demands and increase customer satisfaction
Scenario CA & BA are generated HLR 2 5 6CSC OrderKiosk Order MML Customer IDIVRS Management 3 Activation 4 RelationshipCall • Creation of Postpaid ProvisioningCenter Management connection • Creation of IMSI • Provision of ISDWSC (CRM) 7 facilitySMS 1 8 Billing System MSC SGSN/ SMSC MMSC CDR GGSN • CA No. UDR UDR • BA No. IPDR • Billing Cycle • Credit Limit • Type of Service Mediation provided • Date & Time of Activation Database • Master Data of all IMS VAS Vendor plans