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Product Design
Brainstorming
•
•
•
•
•
•
•

Defer judgment
Build on ideas of others
Stay focussed
One person at a time
Go for quantity
Encourage wild ideas
Be Visual

• Rapid prototyping (Rough, Rapid and Right)
Product Design Process
• Contract manufacturers
– An organization capable of manufacturing and / or
purchasing all the components needed to produce
a finished product or a device

• Core competency
– One thing that the company can do better than its
competitors (e.g. Honda engines, Volvo safety
Examples of Highly Successful
Companies
• Samsung screens for iPod
• GE engines for Airbus
• Japanese components for US defense
Product Development Process ... 1
• Phase 0 - Planning
– Corporate strategy, technology assessment
– Target market, business goals, key assumptions
and constraints

• Phase 1 – Concept development
– Identify target market, evaluate alternative
concepts, select a concept for further
development
Product Development Process ... 2
• Phase 2 – System-level design
– Definition of product architecture
– Decomposition of the product in to sub-systems
– Functional specification and preliminary process
flow diagram

• Phase 3 – Design Detail
– Complete specification
– Drawings, computer files
Product Development Process ... 3
• Phase 4 – Testing and refinement
– Test the prototype to determine whether the system
would work
– Test whether customer requirements would be met

• Production ramp-up
– Intended production system is used
– Training
– Gradual transition from ramp-up to regular
production
Designing for Customers
•
•
•
•
•
•
•

Does the customer need all the features
Is it easy to operate
Is it easy to maintain
Is it safe to use
Are the instructions clear
How is the after sales service
What is the life of the product
Quality Function Deployment
• Quality is meeting customer requirements
• QFD is a process that helps a company
determine the product characteristics
important to the customer and to evaluate its
own product in relation to others
• House of Quality – A matrix that helps a
product design team translate customer
requirements in to operating and engineering
goals
Types of Customer Information
• Solicited, Measurable, Routine
– Customer & Market Surveys, Trade Trials

• Unsolicited, Measurable, Routine
– Customer Complaints, Lawsuits

• Solicited, Subjective, Routine
– Focus Groups

• Solicited, Subjective, Haphazard
– Trade & Customer Visits, Independent Consultants

• Unsolicited, Subjective, Haphazard
– Conventions, Vendors, Suppliers
Building a House of Quality
•
•
•
•
•
•
•

List Customer Requirements (What’s)
List Technical Descriptors (How’s)
Develop Relationship (What’s & How’s)
Develop Interrelationship (How’s)
Competitive Assessments
Prioritize Customer Requirements
Prioritize Technical Descriptors
Value Analysis / Value Engineering
• While designing a product, see the value as seen
by the customer in the product
• Purpose is to simplify the products and processes
• Achieve equivalent or better performance at a
lower cost
• Typically purchase department use VA as cost
reduction measure
• VE, performed before the production phase is a
cost avoidance measure
VE Definition
• Value Engineering is the systematic
application of recognized techniques by multidisciplined team(s) that identifies the function
of a product or service; establishes a worth for
that function; generates alternatives through
the use of creative thinking; and provides the
needed functions, reliably, at the lowest
overall cost.
VA / VE Approach
• Value = Function/Cost
• Does the item have any design features that
are not necessary?
• Can two or more parts be combined in to
one?
• How can we cut down the weight?
• Are there non-standard parts that can be
eliminated?
Designing Products for Manufacture
and Assembly
• Design could mean aesthetics like
shape, colour, texture etc.
• Or establishing characteristics of various
components like generators, pumps etc.
• Also Detailing of material, shapes, tolerance
etc.
From Design to Manufacturing
• Design documents are passed on to the assembly
line for optimizing and making of final product
• Manufacturing and assembly problems require
changes in design that could be very expensive
• One way out is to consult the manufacturing
engineers during the design phase
• Concurrent engineering – Emphasizes crossfunctional integration and concurrent
development of a product and its associated
processes
Measuring Product Development
Performance ... 1
• New products are very critical for being
competitive
• Companies must respond to changing customer
needs
• New products and processes must be brought
efficiently
• Companies need to bring in many more projects
just to retain the market share
• Smaller volume per model and shorter design life
mean resource requirements must drop
dramatically
Measuring Product Development
Performance ... 2
• Speed and frequency of bringing new
products
• Productivity of actual development process
• Quality of actual products introduced
Time to Market
• Frequency of new product introduction
• Time from initial concept to market
introduction
• Number started and number completed
• Actual vs. Plan
• % of sales coming from new products
Productivity
• Engineering hours per project
• Cost of materials and tooling per project
• Actual vs. Plan
Quality
• Conformance – reliability in use
• Design – performance and customer
satisfaction
• Yield – factory and field
Development Cost
Development time
Ramp-up cost
marketing and Support Cost per year

Costs in INR
2,00,000
2 years
7,50,000
5,00,000

Unit production cost

75

Unit price

175

Sales and Production Volume
Year 3

40,000

Year 4

50,000

Year 5

40,000
Project schedule

Development
Ramp-up
Marketing and Support
Production and Sales

Year 1

Year 2

Year 3

Year 4

Year 5
Costs in INR '000
Project Schedule
Development cost
Ramp-up
Marketing and
Support
Production Volume
Unit production cost
Sales volume
Unit price
Sales revenue
Period cash flow
PV year 1 at 12 %
Project NPV

Year 1
-1000

Year 2

Year 4

Year 5

-1000
-750
-500

-1000
-1000
1492

Year 3

-2250
-2009

-500
40
-75
40
135
5400
1900
1515

-500
50
-75
50
135
6750
2500
1779

-500
40
-75
40
135
5400
1900
1207

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Product+design

  • 2. Brainstorming • • • • • • • Defer judgment Build on ideas of others Stay focussed One person at a time Go for quantity Encourage wild ideas Be Visual • Rapid prototyping (Rough, Rapid and Right)
  • 3. Product Design Process • Contract manufacturers – An organization capable of manufacturing and / or purchasing all the components needed to produce a finished product or a device • Core competency – One thing that the company can do better than its competitors (e.g. Honda engines, Volvo safety
  • 4. Examples of Highly Successful Companies • Samsung screens for iPod • GE engines for Airbus • Japanese components for US defense
  • 5. Product Development Process ... 1 • Phase 0 - Planning – Corporate strategy, technology assessment – Target market, business goals, key assumptions and constraints • Phase 1 – Concept development – Identify target market, evaluate alternative concepts, select a concept for further development
  • 6. Product Development Process ... 2 • Phase 2 – System-level design – Definition of product architecture – Decomposition of the product in to sub-systems – Functional specification and preliminary process flow diagram • Phase 3 – Design Detail – Complete specification – Drawings, computer files
  • 7. Product Development Process ... 3 • Phase 4 – Testing and refinement – Test the prototype to determine whether the system would work – Test whether customer requirements would be met • Production ramp-up – Intended production system is used – Training – Gradual transition from ramp-up to regular production
  • 8. Designing for Customers • • • • • • • Does the customer need all the features Is it easy to operate Is it easy to maintain Is it safe to use Are the instructions clear How is the after sales service What is the life of the product
  • 9. Quality Function Deployment • Quality is meeting customer requirements • QFD is a process that helps a company determine the product characteristics important to the customer and to evaluate its own product in relation to others • House of Quality – A matrix that helps a product design team translate customer requirements in to operating and engineering goals
  • 10. Types of Customer Information • Solicited, Measurable, Routine – Customer & Market Surveys, Trade Trials • Unsolicited, Measurable, Routine – Customer Complaints, Lawsuits • Solicited, Subjective, Routine – Focus Groups • Solicited, Subjective, Haphazard – Trade & Customer Visits, Independent Consultants • Unsolicited, Subjective, Haphazard – Conventions, Vendors, Suppliers
  • 11. Building a House of Quality • • • • • • • List Customer Requirements (What’s) List Technical Descriptors (How’s) Develop Relationship (What’s & How’s) Develop Interrelationship (How’s) Competitive Assessments Prioritize Customer Requirements Prioritize Technical Descriptors
  • 12. Value Analysis / Value Engineering • While designing a product, see the value as seen by the customer in the product • Purpose is to simplify the products and processes • Achieve equivalent or better performance at a lower cost • Typically purchase department use VA as cost reduction measure • VE, performed before the production phase is a cost avoidance measure
  • 13. VE Definition • Value Engineering is the systematic application of recognized techniques by multidisciplined team(s) that identifies the function of a product or service; establishes a worth for that function; generates alternatives through the use of creative thinking; and provides the needed functions, reliably, at the lowest overall cost.
  • 14. VA / VE Approach • Value = Function/Cost • Does the item have any design features that are not necessary? • Can two or more parts be combined in to one? • How can we cut down the weight? • Are there non-standard parts that can be eliminated?
  • 15. Designing Products for Manufacture and Assembly • Design could mean aesthetics like shape, colour, texture etc. • Or establishing characteristics of various components like generators, pumps etc. • Also Detailing of material, shapes, tolerance etc.
  • 16. From Design to Manufacturing • Design documents are passed on to the assembly line for optimizing and making of final product • Manufacturing and assembly problems require changes in design that could be very expensive • One way out is to consult the manufacturing engineers during the design phase • Concurrent engineering – Emphasizes crossfunctional integration and concurrent development of a product and its associated processes
  • 17. Measuring Product Development Performance ... 1 • New products are very critical for being competitive • Companies must respond to changing customer needs • New products and processes must be brought efficiently • Companies need to bring in many more projects just to retain the market share • Smaller volume per model and shorter design life mean resource requirements must drop dramatically
  • 18. Measuring Product Development Performance ... 2 • Speed and frequency of bringing new products • Productivity of actual development process • Quality of actual products introduced
  • 19. Time to Market • Frequency of new product introduction • Time from initial concept to market introduction • Number started and number completed • Actual vs. Plan • % of sales coming from new products
  • 20. Productivity • Engineering hours per project • Cost of materials and tooling per project • Actual vs. Plan
  • 21. Quality • Conformance – reliability in use • Design – performance and customer satisfaction • Yield – factory and field
  • 22. Development Cost Development time Ramp-up cost marketing and Support Cost per year Costs in INR 2,00,000 2 years 7,50,000 5,00,000 Unit production cost 75 Unit price 175 Sales and Production Volume Year 3 40,000 Year 4 50,000 Year 5 40,000
  • 23. Project schedule Development Ramp-up Marketing and Support Production and Sales Year 1 Year 2 Year 3 Year 4 Year 5
  • 24. Costs in INR '000 Project Schedule Development cost Ramp-up Marketing and Support Production Volume Unit production cost Sales volume Unit price Sales revenue Period cash flow PV year 1 at 12 % Project NPV Year 1 -1000 Year 2 Year 4 Year 5 -1000 -750 -500 -1000 -1000 1492 Year 3 -2250 -2009 -500 40 -75 40 135 5400 1900 1515 -500 50 -75 50 135 6750 2500 1779 -500 40 -75 40 135 5400 1900 1207