Most companies outsource – hire a third party or an independent firm to manage one or more of their business processes– because of the potential to cut down on a significant amount of operation costs.
2. Most companies outsource – hire a third party
or an independent firm to manage one or
more of their business processes– because
of the potential to cut down on a significant
amount of operation costs.
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3. But you need to keep the following in mind if you
want to make the most of your outsourcing budget:
• Choose your service provider well. Make sure you are
working with a reliable firm.
• There should be an effective performance monitoring
system – service levels, quality assurance and the like – in
place.
• You need to have a good idea on pricing.
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4. Pricing Basics
Rule 1: One of the most important things to remember
to make sure you are getting a good deal in terms of
pricing – you should know exactly how you will be
charged.
• To get a better idea of how pricing for
outsourcing projects go, let’s use a concrete
example: pricing for outsourced help desk or
customer service.
• The per call option for help desk pricing
indicates a charge for every contact or call made.
The calls can be outbound or inbound.
• A per incident pricing option, on the other hand,
means that the charge will be based on the
incident or issue, which also means as many calls
as it would take to resolve the issue.
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5. Pricing Basics
Rule 2: Determine which pricing option will be best
for your company’s requirements and outsourcing
budget.
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6. Pricing Basics
Rule 3: Determine the monthly call/incident volume.
This figure can determine how much more you can
save. Some service providers peg lower prices per
incident if the client commits to higher volumes of
incidents.
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7. Pricing Basics
Rule 4: The extent of your help desk coverage can hike
up outsourcing fees. If it’s going to be a 24 hours a
day/7 days a week service, it’s going to come at a
premium price. Also at a premium price is the 24
hours a day/5 days a week service.
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8. Pricing Basics
Rule 5: Determine the specific tasks or services that
will be provided by the outsourced help desk team.
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9. Is Outsourcing for you?
As with any business endeavor, these are
challenges that require research, careful
planning and an informed strategy.
You can also visit our website to know more
about outsourcing and other related business
process.
http://sourcefit.com
10. Is Outsourcing for you?
As with any business endeavor, these are
challenges that require research, careful
planning and an informed strategy.
You can also visit our website to know more
about outsourcing and other related business
process.
http://sourcefit.com
