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The design of new services is an activity that should be able to link the technoproductive dimension (What is the realm of the possible?) to the social (What are
the explicit areas of demand and what the latent ones?) and cultural dimension
(What behavioural structures should one seek to influence? What values and
qualitative criteria should we base our judgments on?)
Service design is the activity of planning and organizing people, infrastructure,
communication and material components of a service in order to improve its quality
and the interaction between service provider and customers.
-Service Design Network
Designing interactions, relations and
Designing interactions to shape
systems and organisations
imagining future directions for service
exploring new collaborative service
Service Designers visualize, formulate and choreograph solutions that are not yet
available. They watch and interpret needs and behaviours and transform them into
potential future services. In the process, exploring, generating and evaluating
approaches are used similarly and a redesign of existing services is just as much a
challenge as the development of new innovative services. –
Birgit Mager from the Design Dictionary published by Birkhäuser, Basel (2008)
Integrated design process and peoplecentered research.
Understand the context
Observation + Contextual Inquiry
Understand the context
Understand the people
Get inspiration and feedback
Read: Tuuli Mattelmäki –
Citymart.com connects decision-makers in cities
around the world with high impact solutions to
urban and social challenges.
The signals have tactile arrows
which when pressed, speak
the street name and verbalize
different commands for the
pedestrian depending on the
status of the signal. The signals
emit a beeping sound to
inform the person where an
APS is located.
e-Adept is a cooperative project within
the areas of personal navigation, travel
planning and safety.
The service facilities are offered via a
mobile telephone. Positioning equipment
is connected to the hand unit. The
positioning unit is based on GPS and
inertia navigation equipment. The
combination of these technologies allows
for navigation in both urban areas and
Citymart.com service: Call for solutions
Challenge areas: health, transport,
tourism, sustainability and energy
efficiency, citizen participation, social
innovation and other public services.
My reserach project (today’s title ;):
Designing for citizen engagement to frame
complex problems in cities