In today's competitive mobile market, a mobile operator must exceed a customer's expectations in order to keep them. VHA uses the phrase "Walk out working" to describe new customers having their mobile phones provisioned before they have left any Vodafone, 3 or retail partner outlet. With many mobile operators having a service level agreement (SLA) of 3 to 72 hours, an SLA of only a few minutes gives VHA a clear competitive advantage. But near real-time fulfillment can place stress on yesterday's provisioning platforms forcing a focus on high availability, loose coupling, throughput and end-to-end management. VHA discusess the challenges they addressed and the architecture they implemented on time and on budget. He will also describe how TIBCO BusinessEvents, BusinessWorks and EMS managed the end-to-end provisioning of over 15 systems. If you have a complex IT landscape and want real time visibility and control while managing multiple channels and requiring integration of multiple backend systems, this is a must see.

1. Customer Choice Drives IT Change
Hubert Truong
Technology Solutions Manager Business Support Systems & IT
Vodafone Hutchison Australia (VHA)
© 2010 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.

2. Agenda
 Company Overview and Introduction
 Our Challenge
 Business Benefit and Impact
 Solution Architecture
 Implementation
 Best Practices and Lessons Learned
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© 2010 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.

3. Vodafone Hutchison Australia – The Company
 Joint venture of Vodafone Australia and Hutchison Telecoms
Australia (formed via merger in June 2009)
 Three main brands
 > 6 Million Customers and > 4,000 Employees
 Fastest growing mobile provider in Australia
 27% market share
 > 500 exclusive retail outlets and a broader retail sales
network with over 10,000 points of presence
 Major integration program underway to enable post-merger
consolidation – without disruption to customer experience
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© 2010 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.

4. The VHA Story
We will be the
most recommended
mobile operator by delivering
simple, affordable innovation
at the lowest cost
to our customers
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© 2010 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.

5. Introduction
 Customer choice is forcing us to better ourselves
Walk out working – Immediacy is a must
28% growth in 2009 (within 3 Mobile Business)
Products are becoming more complex with more options
 Provisioning and order management platform
which must cater for
End to end coverage and proactive monitoring
Near real time
Highly available, reliable and scalable
Management of more varied and complex processes
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© 2010 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.

6. Introduction
 The Project
New Hardware Technology
New OS
New TIBCO Product Stack
 Complete Swap-Out of our Technical Order Management (TOM)
TOM hosts 55 Processes managing 105,000 Tx/Day
Central to all customer interactions
Full heart transplant … what could go wrong!??
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© 2010 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.

7. Challenges
Business Challenges Technical Challenges
Global Oracle Site License for Fusion Multiple system dependencies -
Why Pay for BE? downstream stoppage causes
upstream issue
Existing deployment was working. Why Limited to no support of legacy apps
change?
Merger activities. Will this all be No SLA reporting & management
wasted?
Will not cater for future vision of Evolving and maintaining aging
services platform carries high cost and time
Dramatic increase in customer No High Availability or Redundancy
interactions (esp. Self Service)
Increased competitiveness – we’re Was a major disaster imminent?
good at time to market but can we get
better
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© 2010 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.

8. Business Benefit
and Impact
Hubert Truong
© 2010 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.

9. Benefits
 Continue to meet Customer expectations
 HA capability helps ensure SLA compliance, protects
business revenue
 Improved reliability and support
 Reduced cost of operations
 Reduced error resolution time
 A framework for the future
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© 2010 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.

10. Benefits
 Drive down OPEX and CAPEX costs:
Development costs will be lower in BW & BE, as the
development methodology is easier to implement
The ESB provides SOA capability to the environment where
new applications can integrate into a single point/system
minimizing costs of integration and new/existing services
TIBCO-exposed services can be leveraged by any
application requiring integration into our core systems
We will have support from TIBCO for any core
patches/technical support as we will now be on supported
versions
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© 2010 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.

11. Solution Architecture
Maroun Azzi
© 2010 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.

12. High Level Architecture
Legend
TIBCO BusinessEvents
TOM GUI Componets
TIBCO BusinessWorks
Weblogic Application Server
Components
Custom Adapter/Bridge
Components
Database
Oracle 10g
Monitoring and
BusinessEvents TIBCO Administrator TIBCO Hawk Agent
Management Layer Backing Store
Audit/Error
Runtime Layer TIBCO BusinessWorks
Asynchronous Orchestration and State
Fetcher TIBCO BusinessEvents (Inference Agent, Cache Agent, Query Agent)
TIBCO BusinessWorks
Poller
TIBCO BusinessWorks
EMS Queue
Dispatcher (Communication with PeopleSoft Adapter and
Mediator (EMS/RV Translator and communication with end systems)
the end-systems
TIBCO BusinessWorks
TIBCO BusinessWorks
Rendezvous HTTP, SOAP,Other
Adapter Adapter Adapter Adapter Adapter Adapter Adapter Adapter Adapter Adapter Secure
Messaging MMS SSM SE
Vault
People
Checker NAI_SA MNP CCV Tertio SV NMS IMEI SMD
Soft
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© 2010 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.

13. Main Solution Capabilities of TOM
Platform • TIBCO BE provides real time provisioning layer to deliver
introspection, manage high volumes, dynamic transactions and state
monitoring, management
redundancy
• HA is achieved through application load balancing and fault tolerance
and for TIBCO components and external load balancers for HTTP Server
availability via Oracle RAC
• TIBCO EMS receives and sends events to TOM platform to move the
Integration process through each of the steps in the flow.
and
• TIBCO BW is responsible for integration to the end systems via
Connectivity respective adapters.
• TOM UI is a custom built UI to enable or disable particular process
User flows in the TOM solution
Interface • TIBCO Administrator is used by System Administrators for the
management of the TIBCO Components in the TOM solution.
• TIBCO RV is used for all communication between the TOM System
Messaging
and the adapters to each of the other OSS/ BSS systems (Tertio,
Layer SingleView, MNP etc.)

14. Solution Overview
Improved
Future Risk
Goal Efficiency Stability business
proofing mitigation
support
Implement a provisioning platform to cater for
 State management
 Loosely coupled lightweight layer to provide scalability and
throughput
 Dynamic platform for managing the state of in-flight orders
 Rules-driven platform to enable quick turnaround on short
term campaigns / product offerings
Example: Recharge and Win
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© 2010 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.

15. Platform Focus
 Vision to reduce from 5 systems (TOM, Tertio, Hades, Tundra
and Stargate) to 1
Consolidate orchestration engines to reduce complexity
Reduce administration and operational costs
 Improve stability under high load
 Modernise TOM to support Oracle 10G
 Future-proof against requirements & possibilities
Reduce time-to-market for new services
Scale for peak periods
Complex bundling and set up / tear down
SLA management
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© 2010 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.

16. Implementation
Hubert Truong
© 2010 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.

17. Implementation Details
 POC - validate the benefits of a new approach using Complex
Event Processing (CEP)
 Project timeline 6.5 months
On time and on budget
 Successful teaming arrangement
 Phased deployment  Minimum Business disruption
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© 2010 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.

18. The Project Team
BSS & IT Portfolio
Manager VHA
TIBCO
BSS & IT TCS
Program Manager
BSS & IT Solution Infrastructure and
Test Lead TCS Delivery PM Telco Architect
Architect Environment PM
BSS & IT Infrastructure Design & technical
TIBCO Developer
Solution Designer Lead
Application Solution
Designer TIBCO Designer
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© 2010 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.

19. Best Practices and Lessons Learnt
 Mission critical system required trusted technology platform
Not all platforms are equal. We required:
• Technology heterogeneity
• End to end management, monitoring and integration
 POC is the best way to demonstrate new technologies and
Vendor capability
 Setting it right upfront, reaping the rewards later
 TIBCO involvement crucial to project success
Especially where new paradigm and technologies are being
used
Local presence  Global Network
 Skills transfer is key to future operational success
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© 2010 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.

20. Best Practices and Lessons Learnt
 Testing
Automation where possible
Performance testing
 Ensure you have strong Project Management
On Time On Budget cannot be achieved without it
 Ensure you have strong technical leadership
Critical to quality and timely delivery
 Ensure the right Governance is in place
For support and coverage
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© 2010 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.

21. Wrap Up and Summary
 Customer choice means we must
Release new products to market quickly and reliably
Real time provisioning – Walk out working
 Getting Business buy in and understanding of system lifecycle
needs are key to success
 Selecting Product is as much about the Technology as the
Vendor
 Leverage your Partners, know their strengths (and weaknesses)
 Take the time set it up right upfront
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© 2010 TIBCO Software Inc. All Rights Reserved. Confidential and Proprietary.