3. Is a person who comes to us with their needs and wants.
External Customer :- External Customer are those persons who comes
from outside to fulfill their needs.eg the common
people.
Internal Customer :- An Individual or a group of people you interact
within the organization..
Aoc
Vendor
Govt
Authority
Distributor
Banker’s
Finance
Logistics
MarketingService
Sales
Aoc
CUSTOMER
5. By the end of this workshop, participants will be able to establish the standards and
systems that can make every internal customer feel SPECIAL
• Speed And Time
• Personal and Personalized
• Expectations- Manage and Exceeds
• Competency and Courtesy
• Information
• Attitude
• Long-term relationship and follow through
6. B’coz
How we service each other is how we service our customer
Work for common Goal
7. Encourage teamwork
Improved work process
Improve productivity
Better quality
Cost Saving
Increase customer satisfactions levels
Improved Personal bonding.
10. Internal Customer & Internal Service Provider are Two Side of
the Same Coin
Excellent Internal Customer Service
11. a. Greet me
b. Value me
c. Help me
d. Listen me
e. Invite me back
Set clear & Reasonable demands.
Discuss with the ISP .
Provide requisite Input.
Understand Service provider Process.
Define Timelines in advance.
Don’t expect Exceptions .
When the expectation fulfils ?
What Internal Customer expect ?
How to meet expectations?
Open vision to the Common Goal of organisation.
Understand Customer expectations.
Negotiate Delivery dates and quality levels.
Keep inform the customer about the project progress.
Get out of ‘Silo’ – take a break with the Internal customers.
Excellent Internal Customer Service
12. Consider your colleagues as your customer.
Be available & present for them.
Be willing to share the companies goodies.
Exceed your employee expectation.
Communicate the company directly.
Say thank you.
Follow up & ask for their feedback.
