Introduction to communication skills
Interpersonal communication skills
Cross Culture Communication skills
Assertive Communication skills
3. What is COMMUNICATION?
Communication is an art of transmitting
information, ideas and attitudes from one
person to another.
Communication is the process of meaningful
interaction among human beings.
4. Types of Communication Skills
There are two types of communications
1. Verbal Communication (Oral and written communication)
2. Non- verbal communication
5. Verbal and Nonverbal
A medium for communication that entails talking
using the spoken word, such as talking face-to-face, on a
telephone, or as a speech.
Non Verbal Communication
Nonverbal communication is the process of
communication through sending and receiving wordless
cues between people. It includes all aspects such as eye contact, body language, facial expressions, gestures etc.
also become a part of the communicating process.
6. Oral Communication
The term oral means anything “Pertaining to mouth”. The
words and the manner in which words are pronounced either
by the way of face to face communication or through some
mechanical or electrical device.
7. Written Communication
The Communication in which the information is exchanged
in the written or printed form. It creates a record and can be
8. Essentials of Communication
Always think ahead about what you are going to say
Use simple words and phrases that are understood by everybody
Increase your knowledge on all subjects you are required to speak
Speak clearly and audibly
Check twice with the listener whether you have been understood accurately or not
In case of an interruption, always do a little recap of what has been already said
Always pay undivided attention to the speaker while listening
While listening, always make notes of important points.
Always ask for clarification if you have failed to grasp other's point of view.
Repeat what the speaker has said to check whether you have understood
9. Essentials of Communication
Do not instantly react and mutter something in anger.
Do not use technical terms & terminologies not understood by majority of
Do not speak too fast or too slow.
Do not speak in inaudible surroundings, as you won’t be heard.
Do not assume that everybody understands you.
While listening do not glance here and there as it might distract the speaker
Do not interrupt the speaker.
Do not jump to the conclusion that you have understood every thing
11. What is Interpersonal Communication Skill?
This is direct, face-to-face communication which occurs
between two persons. It is essentially a dialogue or a
conversation between two or more people.
Interpersonal communication may be:
12. Interpersonal Communication Skills
Interpersonal Skills are critical to good communication.
Let’s have a look at some great tips for better
interpersonal communication skills:
13. Uses of Interpersonal Communication
Most of us engage in some form of Interpersonal Communication on a
regular basis, how well we communicate with others is a measure of
our Interpersonal skills. Interpersonal communication is a key life skill
and can be used to:
Give and collect information.
Influence the attitudes and behaviors of others.
Form contacts and maintain relationships.
Make sense of the world and our experiences in it.
Express personal needs and understand the needs of others.
Give and receive emotional support.
Make decisions and solve problems.
Anticipate and predict behavior.
14. Cross Culture Communication Skills
What is Culture?
Culture is the systems of knowledge shared by a
relatively large group of people.
Culture is the lens through which we view the world.
15. Cross Culture Communication Skills
Cross-cultural communication, which is also
frequently referred as intercultural communication, is
a field of study that looks at how people from
differing cultural backgrounds endeavor to
16. Why Cross Culture is important?
Sharing of views and ideas
An understanding of diverse market
17. Meanings of hand gestures in
18. Cross Culture Communication Skills
5 Key Points
1. Adapt to resolve awkward situations.
2. Learn foreign languages in oral communication.
3. Be aware of nonverbal messages in intercultural
4. Use plain and simple written messages in intercultural
5. Enrich communication skills among diverse workplace
20. Why Assertiveness is important?
Assertive Communication involves respect for
the boundaries of oneself and others.
Assertiveness is the ability to express our needs
and rights, positive and negative feelings without
violating others rights and limits of others.
21. Assertive Rights
You have right to be assertive.
You have the right to request that others change
their behavior if they are infringing on your rights.
You have the rights to use your time to answer
You have the right to express your needs even if
they are illogical.
22. Goals of Assertive Behavior
To get and give respect.
To ask for fair play.
To leave room for compromise when the needs
and rights of two people conflict.
To communicate and develop mutuality in
23. Assertive Behavior
Involves respect, not deference
Two types of respect:
Respect for oneself
Respect for the other person’s needs and