Managing knowledge work KMWorld 2015
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How to manage knowledge work using visual management technique - kanban
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Managing knowledge work KMWorld 2015
- 1. Managing knowledge work Gordon Vala-Webb Gordon “at” BuildingSmarterOrganizations.com cc: vancouverfilmschool - https://www.flickr.com/photos/38174668@N05
- 2. Agenda • Introductions • Context: smarter organizations • What is the problem? • How kanban works • Projects • Processes • Wrap up
- 3. Who are we? Introductions cc: porschelinn - https://www.flickr.com/photos/54144062@N03
- 5. Introductions • Name • Role • Organization • Location • KM years
- 6. Problem? cc: Celestine Chua - https://www.flickr.com/photos/69065182@N00
- 7. Building Smarter Organizations cc: kmakice - https://www.flickr.com/photos/8330434@N05
- 8. Make the work visible cc: marianbeck - https://www.flickr.com/photos/89253915@N07
- 9. Work = dark matter
- 10. Black book and email How we organize ourselves and others cc: caruba - https://www.flickr.com/photos/71005308@N00
- 11. Why email is broken cc: Scorpions and Centaurs - https://www.flickr.com/photos/62736719@N00
- 12. Everyone uses it but . . . • Hyper-siloed (no access for non-recipients) • Overwhelming volume –No categorization –Little context • Discussions are really hard to read • Interrupts constantly (usually unnecessarily) • Multiple copies multiply quickly –Now everyone has to file / organize –Duplicates proliferate
- 13. Visual mgmtcc: o.tacke - https://www.flickr.com/photos/89882948@N05
- 14. Processcc: rbrwr - https://www.flickr.com/photos/38411862@N00
- 15. Kanban secretscc: blentley - https://www.flickr.com/photos/8675898@N03
- 16. Set limits to work in progress WIP Limits cc: Phil's 1stPix - https://www.flickr.com/photos/44034115@N08
- 17. Not multi-tasking but switch-tasking Distractions cc: e_monk - https://www.flickr.com/photos/10676369@N07
- 18. See them, fix them Bottlenecks cc: Phil's 1stPix - https://www.flickr.com/photos/44034115@N08
- 20. . . . not push Pull cc: Redrock Junction - https://www.flickr.com/photos/81608541@N08
- 21. Flexibility Start from where people are cc: wsilver - https://www.flickr.com/photos/24949967@N08
- 22. Policies Clear lines cc: tanakawho - https://www.flickr.com/photos/28481088@N00
- 23. Make the board the centre cc: Daniela Hartmann (alles-schlumpf) - https://www.flickr.com/photos/29487767@N02
- 24. Adapt the board
- 25. Keep it simple KISS cc: jurvetson - https://www.flickr.com/photos/44124348109@N01
- 26. Example – Content publishing http://blog.mention.com/7-basic-tools-for-media-content/
- 27. Example – RFP response
- 29. Source: https://trello.com/b/N4CDrrz8/project-pipeline Example – Project pipeline
- 30. Making the change? Steath shaping cc: MTSOfan - https://www.flickr.com/photos/8628862@N05
- 31. Questions? Gordon "at" BuildingSmarterOrganizations.com cc: kaddisudhi - https://www.flickr.com/photos/68808592@N00
Notas do Editor
- 12. 11. 2015
- For how WIP limits work: https://www.youtube.com/watch?v=W92wG-HW8gg "At Robins Air Force Base, in Georgia, fewer than half of planes were being repaired on time by the Warner Robins Air Logistics Complex because employees were working on too many planes at once and toggling between too many tasks on each. The base worked with Realization, a San Jose, Calif., project-management consulting and software firm, to reduce the number of aircraft in work in the maintenance docks. For example, with one type of aircraft, they reduced the average number in work to six from 11. Fewer projects led to better focus and more on-time results. A year after changing workflow, 97% of the aircraft are now repaired on time, says Doug Keene, vice director of the air-logistics complex." Workplace Distractions: Here's Why You Won't Finish This Article, Wall Street Journal http://www.wsj.com/articles/SB10001424127887324339204578173252223022388
- 12. 11. 2015