9. • UX Research (Facebook, Google)
• Experience Research (AirBnB)
• Insights (Netflix)
• Design Research (Uber)
• User Research (So Many People)
INTERCHANGEABLE TERMS
26. • Remoteresear.ch site
• Mental Models by Indi Young
• Just Enough Research by Erika Hall
• Cognition in The Wild by Ed Hutchins
• Complete Beginner's Guide to Design Research
• Observing the User Experience: A Practitioner's
Guide to User Research
A Deeper Read
27. 2. Try to Incorporate Data
•Surveys
•Experiments (A/B, etc)
•System data
•Purchase Behavior
42. 1. Identify Testing Goals
2. Incorporate Data
3. Recruit Real Humans
4. Combine tools & methods
5. Collaborate Don’t Report
How To
Plan, Recruit, and Conduct
Remote UX Research
74. • 30 Remote Interviews
• Real context
• 15 Follow-Ups
• Little to No Report
• Input straight to designer & engineer
Best Practices From 10 Years of
Remote UX Research
75. • Easy, cheap, & fast phone interviews
• Quick “Guerilla” Human Observation
• No statistical significance
• Behavior repeats over small samples
• Combine with other inputs
Best Practices From 10 Years of
Remote UX Research
99. • Remoteresear.ch site
• Mental Models by Indi Young
• Just Enough Research by Erika Hall
• Cognition in The Wild by Ed Hutchins
• Complete Beginner's Guide to Design Research
• Observing the User Experience: A Practitioner's
Guide to User Research
A Deeper Read