Cloud Computing Managed Services Data Center Services

1. Presentation
Managed Services Solutions

2. About Unikomm
• HQ in Riyadh, Saudi Arabia
with service centers in Riyadh
and Chennai, India
• Founded and managed by a
team of experienced IT
industry experts
• Focused on Managed
Services. No HW/SW
reselling.
• Wide range of clients (public
companies, Holding groups)
in many industries
• More than 3+ years of 100%
organic revenue growth

3. UniKomm Strategy
Vision
Provide business
services that
create real
competitive
advantage and
business value
for our clients
Approach
A personal,
dynamic, and
hybrid service
delivery model with
the ideal mix of
technology and
business process
improvement
Benefits
- Always Positive
ROI
- Vendor Neutral
- Trusted Advisor
- Business Driven
- SLA Measured

4. Managed Service :: Not
Outsourcing
Value
Strategic Partnership
High
High
Low
Staff
Augmentation
Outsourced
Solution
Managed Service
• Time & Material
• No SLA
• Customer Driven
• Combined Scope
• Technology Focus
• No SP Investment
• Result Focus
• Shared Risk
• Positive Customer ROI

5. UniKomm Managed Services
Networking
Services
• Managed WAN Services
• SPOC for all providers
• Service Management
• Performance & cost
Optimization
• Disaster Recovery &
Business Operations
Continuity
• Managed IPT Service
• Enterprise IPT Systems
management
End User Services
• Fully managed ITIL Service
Desk
• Desktop Management
and support
• Multi-channel Contact
Center
• Assets Management
• Messaging & Collaboration
• Hosted Exchange (Mail)
• Hosted SharePoint
• Hosted OCS
Data Center
Services
• End-to-End management
and support of data center
systems and servers
• 24/7 coverage
• Wide range of technologies
• OS (Win, Linux, Unix)
• DB (Oracle, SQL,
MySQL)
• Mail (Exchange)
• Systems (AD, SCCM)
• Backup & Storage
• Security (Antivirus, IDS)

6. Data Center Services
 Empower your IT infrastructure with UniKomm DC services
 Complete transformation to maximize ROI
 Customized and flexible engagement models to meet client needs
Assessment &
Analysis
1
Service Delivery Management
Performance Availability Security Simplicity
Application Response
Systems Performance
Strategy
Milestones
Roadmap
2
3
System Uptime
Network Reachability
Transaction Success Rate
Scalability
Documentation
Optimized B.P
Customized Models
Network Security
Patch management
Access Control
Applications Availability
Bandwidth Optimization
Capacity Planning Rights Management
DC Transformation & Transition Plan

7. End User Services
 Improve business productivity and simplify end user environment
 Customized solutions to optimize end user support
 Cloud Messaging & Collaboration solutions
Cloud Collaboration Services
- MS Cloud Exchange
- MS Cloud SharePoint
- MS Cloud OCS
- 99% Availability Guarantee
- 24/7 Service Desk
Desktop Management Services
- Bilingual Desktop Support
- Application & Patch Management
- ITIL Service Desk
- Assets Management
- Self Help Portal

8. Networking Services
 Enhance your network infrastructure performance and resiliency
 Simplify network management and support
 Reduce costs and service outages
Network Transformation Network Management DR & Business Continuity
• Network Analysis & Assessment
• Design & Upgrade
• Vendor Selection
• Capacity Planning
• 24/7 Operations & Management
• Vendor Management
• ISP/SP Management
• SPOC for all network issues
• ITIL Service Desk
• DR setup and management
• Service availability guarantee
• Hosting & Colocation

9. UniKomm Competitive
Advantage
 Comprehensive Infrastructure
Management Services
 Networks
 Systems & Servers
 Applications
 Desktops
 Cloud Computing
 Messaging & Collaboration
 ITIL Service Desk
 NMS / Sys MS
 No Capital Investment
 Unique Operating Model
 24/7 or business hours
 Monthly Service
 SLA Governance
Networking
Services
Data Center
Services
End User
Services
Performance
SL
A

10. UniKomm - Technology Experts
Technology Systems We Support & Manage
Operating Systems
Office Automation
Network
Firewalls
Middle Tier Apps
Database
Backup Systems

11. Case Study: End User Services
 Hoshan Holding Group
 A large retail and manufacturing Company
 Since April 2011
 More than 650 IT User in 14 Countries
 Contract Value: 1+ Million SR / Year
 Service Scope
 Full Cloud collaboration services
 MS Exchange
 Blackberry Enterprise Services
 Full ITIL Service Desk
 Bilingual Support
 Assets Management
 Applications management
 SPOC for all users
 3 Time Zones Coverage

12. Case Study - Reports
• Call distribution – daily, location wise, branch wise &
calls by medium received (email, phone or on-line
tickets)
• Calls – by service category (assets, service requests,
software, vendors, etc.,) by status, by resolution (on-
site/remote)
• Problem Analysis – Call by resolution category, SLA
compliance/violations, No of tickets versus population
of desktops (location wise), Calls received business
hours/non-business hours
• Assets Reports – Inventory report, applications,
patches, S/N, etc

13. Summary: UniKomm Advantage
Focused Offering Managed Services Only
Multi-vendor
Capability
All major Hardware, Systems, OS, and
Applications
Multi-Lingual
Capability
Arabic & English
Global Coverage Any location, 24/7
Flexible Model Customized depending on customer
requirements
ITIL ITIL certified tools and staff
Managed End
Clients
2000+ clients nodes under management
Business
Proposition
Low Risk, No CapEx
Service
Proposition
Simplify Technology, Reduce Cost, Improve IT
Services

14. Date of release
File Info
Riyadh
Chennai
www.unikomm.com
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