USECON RoX 2015: Slip into your customers' shoes - Mobile Ethnography

•

7 gostaram•1,663 visualizações

Speaker: Klaus Schwarzenberger (CTO Experience Fellows) Customer Experience Research – eine innovative Software Die Kundenreise ist eine komplexe Sache, die sich über eine Vielzahl von Kanälen abspielt. Gerade bei der Neu- oder Weiterentwicklung von Produkten stoßen quantitative Ansätze oft an ihre Grenzen in Bezug auf die Aussagekraft. Mobile Ethnographie und andere qualitative Methoden bringen wertvolle Einblicke, um die Bedürfnisse des Kunden zu verstehen und das Unternehmen fit für die Experience Economy zu machen. Haben Sie dazu Fragen oder möchten Sie die Folien haben, dann kontaktieren Sie uns bitte unter office@usecon.com

Dados e análise

2015 Slip into your customer's shoes
Klaus Schwarzenberger
RoX 2015 - Vienna 12 November 2015

89% of companies expect to compete mostly on the basis of customer
experience by 2016 – vs. 36% four years ago.
*
Gartner Research, 2015
Poor customer experiences result in an estimated $83 Billion loss by
US enterprises each year because of defections and abandoned purchases.
Forbes, 2013
Customer power has grown, as 73% of firms trust recommendations
from friends and family, while only 19% trust direct communication.
Forrester report:“Consumer “Ad-itudes” Stay Strong”, 2012
86% of consumers will pay more for a
better customer experience.
RightNow Customer Experience Impact Report, 2011
“CUSTOMER EXPERIENCE IS THE NEW BATTLEFIELD”*
Slip into your customer's shoes
RoX,Vienna @MrBlackmountain

78.4 % ARE SATISFIED
WITH YOUR PRODUCT.
YEAH, NUMBERS.
NOW WHAT?
Slip into your customer's shoes
RoX,Vienna @MrBlackmountain

CX RESEARCH
Slip into your customer's shoes
RoX,Vienna @MrBlackmountain

CUSTOMER JOURNEY MAP
1 2 3 4 5 6 7 8 9 10
P R E - S E R V I C E S E R V I C E P O S T - S E R V I C E
JAKE
Slip into your customer's shoes
RoX,Vienna @MrBlackmountain

CUSTOMER JOURNEY MAP
1 2 3 4 5 6 7 8 9 10
P R E - S E R V I C E S E R V I C E P O S T - S E R V I C E
JAKE
When do you measure
customer satisfaction?
Slip into your customer's shoes
RoX,Vienna @MrBlackmountain

CUSTOMER JOURNEY MAP
1 2 3 4 5 6 7 8 10
P R E - S E R V I C E S E R V I C E P O S T - S E R V I C E
CUSTOMER JOURNEY MAP
1 2 3 4 5 6 7 8 10
P R E - S E R V I C E S E R V I C E P O S T - S E R V I C E
JAKE
9
78.4% OF OUR CUSTOMERS
RATE OUR SERVICE: “VERY GOOD”.
Slip into your customer's shoes
RoX,Vienna @MrBlackmountain

TALK TO YOUR
F***ING CUSTOMER.
REALLY.
Slip into your customer's shoes
RoX,Vienna @MrBlackmountain

QUALITATIVE
 
QUANTITATIVE
 
Slip into your customer's shoes
RoX,Vienna @MrBlackmountain

Big Data
Customer segmentation
A/B testing Heatmaps
Conversion analysis
Surveys Tracking
… AND MANY MORE
QUALITATIVE
 
QUANTITATIVE
 
… AND MANY MORE
Contextual interviews
Participant observation
Non-participant observation
Self-documentation
WorkalongCultural probes
Slip into your customer's shoes
RoX,Vienna @MrBlackmountain

SURVEYS
photo credit
shutterstock / mama_mia
QUANTITATIVE
Slip into your customer's shoes
RoX,Vienna @MrBlackmountain

CONVERSION ANALYSIS
QUANTITATIVE
photo credit
shutterstock / GaudiLab
Slip into your customer's shoes
RoX,Vienna @MrBlackmountain

FOCUS GROUPS
photo credit
shutterstock / wavebreakmedia
QUALITATIVE
Slip into your customer's shoes
RoX,Vienna @MrBlackmountain

CONTEXTUAL INTERVIEWS
QUALITATIVE
photo credit
shutterstock / af8images
Slip into your customer's shoes
RoX,Vienna @MrBlackmountain

NON-PARTICIPANT OBSERVATION
QUALITATIVE
photo credit
shutterstock / Yiulia Grigoryeva
Slip into your customer's shoes
RoX,Vienna @MrBlackmountain

PARTICIPANT OBSERVATION
QUALITATIVE
photo credit
shutterstock / Monkey Business Images
Slip into your customer's shoes
RoX,Vienna @MrBlackmountain

WORK-ALONG
QUALITATIVE
photo credit
shutterstock / Num Skyman
Slip into your customer's shoes
RoX,Vienna @MrBlackmountain

photo credit
shutterstock / Kzenon
SELF-DOCUMENTATION
QUALITATIVE
AUTO-ETHNOGRAPHY
Slip into your customer's shoes
RoX,Vienna @MrBlackmountain

… AND MANY MORE
Big Data
Customer segmentation
A/B testing Heatmaps
Conversion analysis
Surveys Tracking
QUALITATIVE
 
QUANTITATIVE
 
… AND MANY MORE
Contextual interviews
Participant observation
Non-participant observation
Self-documentation
WorkalongCultural probes
… AND MANY MORE
Big Data
Customer segmentation
A/B testing Heatmaps
Conversion analysis
Surveys Tracking
QUALITATIVE
 
QUANTITATIVE
 
Contextual interviews
Participant observation
Non-participant observation
Self-documentation
WorkalongCultural probes
… AND MANY MORE
Non-participant observation
Mobile EthnographyWELCOME THE
NEW CREW MEMBER
since 2008
Slip into your customer's shoes
RoX,Vienna @MrBlackmountain

SELF-CONDUCTED
DESIGN RESARCH
SELF-CONDUCTED
Mobile Ethnography
Slip into your customer's shoes
RoX,Vienna @MrBlackmountain

Free smartphone app for participants
Slip into your customer's shoes
RoX,Vienna @MrBlackmountain

How to use the ExperienceFellow smartphone app
VIMEO.COM/34160910
Slip into your customer's shoes
RoX,Vienna @MrBlackmountain

Real-time Visualization as journey map
Slip into your customer's shoes
RoX,Vienna @MrBlackmountain

Advanced ﬁltering techniques
Slip into your customer's shoes
RoX,Vienna @MrBlackmountain

Location-based visualization with clustering
Slip into your customer's shoes
RoX,Vienna @MrBlackmountain

High-resolution PDF export for large format printsHigh-resolution PDF export for large format prints
Slip into your customer's shoes
RoX,Vienna @MrBlackmountain

BASE YOUR
CUSTOMER
JOURNEY
ON F***ING
RESEARCH!Slip into your customer's shoes
RoX,Vienna @MrBlackmountain

Wayne parking kiosks - Philadelphia, PAWayne parking kiosks - Philadelphia, PA
Slip into your customer's shoes
RoX,Vienna @MrBlackmountain

IN THE END IT'S
JUST A USABILITY TEST.
Slip into your customer's shoes
RoX,Vienna @MrBlackmountain

THANK YOU!
OUT 2016
Marc Stickdorn
Markus Edgar Hormeß
Adam Lawrence
Jakob Schneider
Marc Stickdorn
Markus Edgar Hormeß
Adam Lawrence
Jakob Schneider
Marc Stickdorn
Markus Edgar Hormeß
Adam Lawrence
Jakob Schneider
OUR
BESTSELLER
FROM 2010
Klaus Schwarzenberger
klaus@experiencefellow.com
Slip into your customer's shoes
RoX,Vienna @MrBlackmountain

Mais conteúdo relacionado

Destaque

Myths, Lies and Illusions of AB and Split Testing

Craig Sullivan

Webinar: How to Write Headlines for the Web

Eric Athas

20 top AB testing mistakes and how to avoid them

Craig Sullivan

Service Design Thinking

Katrin Mathis

Breaking: How Native Advertising Makes Headlines

Hawkeye Thompson

Beyond SEO: copywriting for professionals

Joost de Valk

Why User Experience Matters | By UX Professionals from Centerline Digital

Centerline Digital

When designing for web and mobile platforms, the copy matters. Whether it’s in a form field, a check-out flow, or a call to action, copy can make or break the user's experience with a product or brand. When we engage customers through digital experiences for entertainment or e-commerce, it is imperative to consider the copy within the context of the medium, user flow, visual design, and overarching brand narrative. In this class for General Assembly NYC, students will learn best practices, tips, and tools for writing the best copy or microcopy possible. https://generalassemb.ly/education/copywriting-strategies-for-better-ux

Copywriting Strategies for Better UX

Tracey John

Copywriting for UX

Talisa Chang

The Most Effective Web Elements to A/B Test

Convert.com

Content Audits - Inhalte datenbasiert optimieren - Contentixx 2017

luna-park GmbH

Newspaper headlines and leads

missbec

The Burrito Principle and Beyond: 10 Unique Marketing Ideas

Buffer

Botsociety.io - Landing Page Benchmark

Niccolò Di Gregorio

Many people have found headlines that work wonders, consistently, time after time. And they go well beyond the saturated listicle or clickbait. Why not take some inspiration from the best headlines of the best headline writers? The blueprints exist to get your tweets, emails, updates, and articles clicked. I collected a trove of interesting and actionable headline formulas from some of the best sources for headline writing, and I’ve tossed in a few of our favorite Buffer headline formulas, too. Is there a tried-and-true headline routine that you always come back to? See if it’s listed here among these sure bets, or leave it in the comments.

The 19 Best Headline Formulas

Buffer

Pagespeed Learnings aus mehreren Relaunches (SEO Campixx 2017)

SEO & UX München

Pixum is one of the most successful online photoprint services in Europe and increasingly plans towards customer oriented marketing. The base therefore requires a corporate communication strategy that develops pixum with the help of agile management methods and which implements results in an agile way. The SCRUM-Team is the heart of this process. For its agile Content-Marketing, Pixum was nominated for the Marketing Intelligence and Innovation Award 2016 of the Quadriga University of Applied Sciences in the category of Best Marketing Organization. This presentation introduces the method of the Scrum-Team, the development of a content strategy, the tools used, and how Pixum solved the challenges at a practical implementation level. Babak also shows how this method can be applied at the development of a documented content strategy.

Agile Content Strategy: developing and implementing a content strategy with f...

Babak Zand

8 types of headlines you can use to create great shareable content

Top Left Design

The Power of Deep Learning in Content Analysis

Michael Weber

Destaque (19)

Myths, Lies and Illusions of AB and Split Testing

Webinar: How to Write Headlines for the Web

20 top AB testing mistakes and how to avoid them

Service Design Thinking

Breaking: How Native Advertising Makes Headlines

Beyond SEO: copywriting for professionals

Why User Experience Matters | By UX Professionals from Centerline Digital

Copywriting Strategies for Better UX

Copywriting for UX

The Most Effective Web Elements to A/B Test

Content Audits - Inhalte datenbasiert optimieren - Contentixx 2017

Newspaper headlines and leads

The Burrito Principle and Beyond: 10 Unique Marketing Ideas

Botsociety.io - Landing Page Benchmark

The 19 Best Headline Formulas

Pagespeed Learnings aus mehreren Relaunches (SEO Campixx 2017)

Agile Content Strategy: developing and implementing a content strategy with f...

8 types of headlines you can use to create great shareable content

The Power of Deep Learning in Content Analysis

Semelhante a USECON RoX 2015: Slip into your customers' shoes - Mobile Ethnography

Speakers: Larry Freed of ForeSee & Casey Shea of UXC Eclipse The term "omnichannel" conjures up thoughts of a consistent and excellent brand experience enjoyed by shoppers across all channels. But the brand experience is just the marionette of the performance. The puppeteer pulling the strings is proper supply chain execution. The brand experience is only as good as the inner workings that make it happen. Those components include business intelligence tools such as Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM). This webinar will guide retailers through the proper performance of today's best-in-class ERP and CRM solutions that help deliver the command performance shoppers are demanding.

Delivering Omnichannel: From The Back-End To The Front-End and Beyond

G3 Communications

Graphs in Action

Neo4j

Behavior Analytics by Ronny Max

Ronny Max

This presentation provides a high-level outline of the Financial Services Authority (FSA) requirements for UK deposit takers to comply with Policy Statement 09-18 issued in November 2009, This includes creating a Single Customer View (SCV) for Fast Payout under the Financial Services Compensation Scheme (FSCS) to be implemented by 31 December 2010. SCV has been a "Holy Grail" for Financial Services marketers for many years now. Might this regulatory change present the industry with an opportunity to finally achieve multi-channel engagement nirvana? Read on to find out more.

100226 Fsf Fscs Countdown To Compliance

Louis Fernandes

Suwen Chen: A tale of Cool Vendors

Duncan Chapple

Forrester Webinar - Individualization Versus Personalization

ZAPinfo.io

Optimize Your Cross-Channel Strategy for Success

Marketo

IA work samples - Malcolm Leyland

Malcolmleyland

ISS Barcelona 2019: 5 false assumptions about your online traffic

Red Orbit digital marketing

The first step is always the hardest: creating leads. Managing traffic and lead generation is a constant struggle for modern marketers, yet one of the most important KPIs for all companies, especially during this fast-changing digital age. At #SPEAKEASYASIA Edition 5, our respected speakers from Microsoft, LinkedIn and 2Stallions shared their insights and best practices on how they solved the challenge of generating more leads and traffic, in order to seamlessly turn these leads into sales, from the perspectives of both large corporation to rising start-ups.

#SPEAKEASYASIA Edition 5: Traffic & Lead Generation

2Stallions Digital Agency

Pitch deck zespołu Survicate

Adam Łopusiewicz

Introducing Maxymiser to the Oracle Marketing Cloud Family

Ron Corbisier

Shenda Loughnane, Dentsu Aegis Network Ireland : Why Commerce is No Longer A ...

DMX Dublin

Retail Ignition

Iris

Conversion Rate Optimisation: Making The Most of Your Website (Service Networ...

Marty Hayes

Use VoC for Product Planning

Amplified Analytics

Customer Intelligence & Social Media

Amplified Analytics

Internet Marketing

Bart De Waele

From e-commerce to e-marketplace

Carsten Schmidt

Content Strategy from Journey Maps

Christine Crandell

Semelhante a USECON RoX 2015: Slip into your customers' shoes - Mobile Ethnography (20)

Delivering Omnichannel: From The Back-End To The Front-End and Beyond

Graphs in Action

Behavior Analytics by Ronny Max

100226 Fsf Fscs Countdown To Compliance

Suwen Chen: A tale of Cool Vendors

Forrester Webinar - Individualization Versus Personalization

Optimize Your Cross-Channel Strategy for Success

IA work samples - Malcolm Leyland

ISS Barcelona 2019: 5 false assumptions about your online traffic

#SPEAKEASYASIA Edition 5: Traffic & Lead Generation

Pitch deck zespołu Survicate

Introducing Maxymiser to the Oracle Marketing Cloud Family

Shenda Loughnane, Dentsu Aegis Network Ireland : Why Commerce is No Longer A ...

Retail Ignition

Conversion Rate Optimisation: Making The Most of Your Website (Service Networ...

Use VoC for Product Planning

Customer Intelligence & Social Media

Internet Marketing

From e-commerce to e-marketplace

Content Strategy from Journey Maps

Mais de USECON

USECON MuC 2018: User Integration im agilen Umfeld

USECON

Speaker: Scott Miller, Section Head-Development Section, Department of Safeguards (IAEA) Security decisions are often done without considering the end-user impact. Will a security procedure be followed by an end-user or in the interest of time and effort will it be avoided? Should our effort be on motivating end-users to follow security procedures? Or can we improve the user experience to support good security habits? How do we get security professional and designers working toward a common goal? This talk will try to answer some of these questions.

RoX 2017 - Can Security and User Experience coexist?

USECON

Speaker: Stephanie Ogulin, Head of Customer Experience Design und Sales (ambuzzador GmbH) Digitalisierung verlangt strukturellen Change: hin zur Maßanfertigung – um über die Motive persönliche Kundenansprache zu erreichen. Jedoch: Die gängige Null-Fehler-Kultur bietet null Spielraum zum Ausprobieren und Lernen. Design Thinking muss aus geschützten Wochenendworkshops in den Alltag. Social Media dient dabei als „goldener 24/7 Draht“ zur Community und bietet DIE Chance, tagtäglich zu lernen und Lösungen zu testen: Was treibt die Community an, was motiviert sie? Wie lassen sich Interaktion und Nachfrage stimulieren?

RoX 2017 - Customer Experiencing: Community Design Thinking

USECON

Speaker: Michael Bechinie, Head of Experience Design (USECON) Ein schöner Blick vom Berggipfel ins Tal, lässt uns den anstrengenden Aufstieg fast vergessen. Eine gute Tasse Tee macht uns wohlig warm an einem klirrend kalten Wintertag. Ein Lächeln lässt Ärger vergessen. Ein schöner Platz in der Stadt, lädt uns an einem stressigen Tag zum Verweilen ein. Allen Beispielen gemeinsam ist – sie rufen positive Stimmung bei Menschen hervor. Warum uns die motiviert und über Designprobleme hinwegsehen lässt, das ist Thema im Talk von Michael Bechinie.

RoX 2017 - Gutes Design macht hyggelig

USECON

Speaker: Beatrix Wais-Zechmann, Scientist (AIT – Center for Technology Experience) Wer hat nicht schon einmal Technologie zur Aufzeichnung der eigenen Daten verwendet? Tracking-Apps wie Runtastic boomen, jedoch verleiten sie Menschen oftmals nur zu kurzzeitigen Motivations-Hochs und werden nach einigen Wochen kaum noch beachtet. Digitale Motivation funktioniert, die Herausforderung besteht jedoch darin, Menschen langfristig zu einem gesünderen Verhalten zu motivieren, sodass eine Verhaltensänderung stattfinden kann. In diesem Vortrag werden verschiedene persuasive Ansätze präsentiert und gezeigt, dass die heutigen Technologien lange nicht alle Möglichkeiten ausgeschöpft haben. Weiters wird der wissenschaftliche Stand des Zusammenhangs von Persuasiven Strategien und unterschiedlichen Persönlichkeitstypen beleuchtet und diskutiert, wie dies in technischen Systemen im Sinne einer Personalisierung genutzt werden kann.

RoX 2017 - Motivation wird digital - Potentiale von persuasiven Technologien ...

USECON

Michael Steingress - More than Metrics Service Design Thinking ist in aller Munde. Nur wie sieht es mit Service Design Doing aus? Nach den Basics zu Customer Journey Mapping (Personas, Stakeholder Maps, Journey Maps) lernen die Teilnehmer verschiedene Ansätze kennen, selbst (interne und externe) Workshops co-kreativ und zielgerichtet zu gestalten. Exemplarisch werden dabei Methoden u.a. zu Storyboarding oder der Implementierung von externem Feedback gezeigt, welche die Workshop-Teilnehmer in kleinen Gruppen auch direkt ausprobieren werden.

Workshop RoX2017 Customer Journey Mapping

USECON

Workshop RoX2017 Customer Journey Mapping - Vorstellung SIGNON

USECON

User Experience in Virtual and Augmented Reality

USECON

Gesteigerte Employee Experience durch mobile Ethnographie

USECON

USECON Webinar 2017: Alina's Guests - Floor Drees from sektor5

USECON

User Interface Design Style Guides are not dead, the just smell funny

USECON

Inhalte: • Theoretische Grundlagen: Definition von Begrifflichkeiten, Abgrenzbarkeiten sowie geschichtliche Entwicklung von AR, VR, MR • Show Case: Verschiedene VR/AR Devices und deren Funktionalitäten • Vielseitige B2B und B2C Anwendungspotentiale anhand verschiedener Use Cases aus der Praxis • High- vs. Low-Cost Virtual Reality Technologien - Welche Technologie für welchen Zweck? • Diskussionsrunde: Potentiale der Zukunft

USECON Webinar 2017: Zu Gast bei Alina - Marc Busch vom AIT

USECON

USECON Webinar 2017: Zu Gast bei Alina - Florian Leiler von indoo.rs

USECON

Speaker: Agnieszka M. Walorska (Geschäftsführerin von Creative Construction Heroes) 2015 war von einer beispiellosen Dynamik auf dem Gebiet der künstlichen Intelligenz (Artificial Intelligence/AI) gekennzeichnet. Und zwar nicht nur aus der technologischen Perspektive – AI wird zu einem der wichtigsten Tools für die UX-Designer. Sie kann die Interaktion mit Maschinen „menschlicher“ gestalten und sie nahtlos in unser Leben integrieren. Aber gibt es da auch eine Kehrseite? Wird die künstliche Intelligenz das Ende des Designs und der Designer wie wir sie kennen?

USECON RoX2016: Künstliche Intelligenz - Joy of Use

USECON

Speaker: Marc Busch (Scientist im AIT) User Experience wird oft durch eine reine Design-Brille und als Aufgabe von Agenturen, Marketing- oder Kommunikationsberatungen oder -abteilungen in Unternehmen verstanden. User Experience ist durch die zunehmende Digitalisierung unseres Lebens nicht nur überall, sondern auch mehr als Design. Es ist ein interdisziplinäres wissenschaftliches Feld mit mächtigen Methoden und Instrumenten, um das menschliche Erleben und Verhalten zu erfassen, zu modellieren und – vor allem – vorherzusagen. In der Beschreibung, Modellierung und Vorhersage von User Experience wurden vor allem Ansätze zu Produkt-, Service-, und Technologieakzeptanz beleuchtet. Diese Ansätze erlauben es, auf Basis von empirischen Daten, die zukünftige Nutzung und das zukünftige Erleben eines Produktes, eines Services oder einer Technologie vorherzusagen und damit den Entwicklungsprozess zielsicher zu steuern. In diesem Vortrag wird der wissenschaftliche Zugang zu User Experience und Acceptance im digitalen Wandel beleuchtet und Möglichkeiten präsentiert, wie sich Unternehmen dieses Wissen zu Nutze machen können.

USECON RoX2016: User Experience & User Acceptance: Nutzen und Potentiale aus ...

USECON

Speaker: Christian Adelsberger (Geschäftsführer und Founder von Parkbob) Sie haben Ihr Ziel erreicht” hören wir oft von unserem Navigationsgerät oder Smartphone. In den seltensten Fällen steigen wir dann direkt aus dem Auto aus. Parkbob arbeitet daran, die letzte Meile im Auto nahtlos zu gestalten und den Nutzern damit Zeit, Geld und Nerven zu sparen. Wie werden Nutzerwartungen miteinbezogen? Wird das Service auch wirklich genutzt? Wie können wir das mit unseren begrenzten Ressourcen angehen? Ein Beispiel, wie ein Start-up mit diesen Fragen umgeht.

USECON RoX2016: Creating the ultimate last-mile experience

USECON

Speaker: Michael Bechinie (Head of Experience Design USECON) Grenzüberschreitungen wohin man blickt: nicht nur Experten und Wissenschaftler, auch Amateure können jetzt mit IT, Physik und Biologie auf professionellem Niveau experimentieren. Unternehmen bieten innovative, leistbare Möglichkeiten an, um komplexe Themengebiete Nicht-Experten zugänglich zu machen und die Experimentierfreude zu wecken. Arduino und Raspberry Pi haben es vorgemacht; neue Unternehmen wie CEED, Consumer Physics und Bento Bioworks zeigen Wege auf, Menschen zu begeistern. Allen vorgestellten Beispielen gemeinsam, ist der Aufruf zu Grenzüberschreitungen: Themenmix vom Produkt über die Plattform bis zur Community – professionell, verständlich und mit gutem Experience Design.

USECON RoX2016: DIYSCITBD! WTH?

USECON

Speaker: Andreas Jakl (Mobility Expert bei Tieto) & Florian Leiler (Head of Sales bei indoors) & Markus Murtinger (Director Consulting & Sales bei USECON) Wo befindet sich der Raum 08/15? Wie komme ich in den „gelben Bereich“ der Parkgarage? Welche Meetingräume entsprechen meinen Anforderungen? Und v.a.: wie löse ich all diese Fragestellungen, ohne Mitarbeiter und Besucher orientierungslos in den unendlichen Hallen meines Gebäudes zu verlieren? indoors, Tieto und USECON haben sich im Rahmen einer Innovationsausschreibung zu dem Thema „Raumbuchung und Orientierung“ genau diesen Fragen der (Indoor-) Navigation gestellt. Wir dürfen Ihnen in dieser Präsentation ein Best Practise Beispiel vorstellen: eine Lösung mit einer positiven User Experience und einer hohen Benutzerfreundlichkeit, die dabei intelligent mit der Orientierung innerhalb eines Gebäudes verknüpft ist und so ein komplett neues Service für Besucher, Organisatoren, Management und Mitarbeiter bietet.

USECON RoX2016: Der Weg ist das Ziel? Indoor-Navigation ermöglicht grenzenlos...

USECON

Speaker: Christoph Schmiedinger (Management Consultant bei Boris Gloger Consulting) Ein Grundprinzip agiler Methoden ist die kontinuierliche Einbindung der zukünftigen User, um an Hand von deren Feedback das Produkt weiter zu entwickeln. Um die aktuelle Digitalisierungsoffensive erfolgreich zu gestalten, ist es notwendig, diese regelmäßige Einbindung noch viel intensiver zu forcieren, als dies bisher in der Praxis der Fall ist. Nur so werden die Unternehmen von heute die modernen Lösungen von morgen mitgestalten können. Freuen Sie sich auf einen erfrischenden Vortrag über das „Grenzgebiet“ von User Experience und agilen Methoden wie Scrum.

USECON RoX2016: Agile & User Experience - Crossing Borders?

USECON

Speaker: Christoph Korherr (Executive Assistant to SVP Operations bei Flughafen Wien AG) & Werner Jordan (Head of Experience Consulting bei USECON) Die Verlagerung von Prozessen, weg von der vor Ort Terminal-gebundenen Infrastruktur, hin zu digitalen Services, bietet im Bereich Aviation zahlreiche Möglichkeiten. Der Flughafen Wien setzt hier einige Schwerpunkte, um die Qualität seiner Angebote, aber auch – durch die zunehmende Individualisierung – den Komfort der Reisenden zu erhöhen. Wo, wenn nicht dort, wo viele Reisen beginnen oder enden, ist das positive Kundenerlebnis (Customer Experience) so wichtig, wie am Flughafen.

USECON RoX2016: Digitalisierung als wesentlicher Eckpfeiler der Qualitätsstra...

USECON

Mais de USECON (20)

USECON MuC 2018: User Integration im agilen Umfeld

RoX 2017 - Can Security and User Experience coexist?

RoX 2017 - Customer Experiencing: Community Design Thinking

RoX 2017 - Gutes Design macht hyggelig

RoX 2017 - Motivation wird digital - Potentiale von persuasiven Technologien ...

Workshop RoX2017 Customer Journey Mapping

Workshop RoX2017 Customer Journey Mapping - Vorstellung SIGNON

User Experience in Virtual and Augmented Reality

Gesteigerte Employee Experience durch mobile Ethnographie

USECON Webinar 2017: Alina's Guests - Floor Drees from sektor5

User Interface Design Style Guides are not dead, the just smell funny

USECON Webinar 2017: Zu Gast bei Alina - Marc Busch vom AIT

USECON Webinar 2017: Zu Gast bei Alina - Florian Leiler von indoo.rs

USECON RoX2016: Künstliche Intelligenz - Joy of Use

USECON RoX2016: User Experience & User Acceptance: Nutzen und Potentiale aus ...

USECON RoX2016: Creating the ultimate last-mile experience

USECON RoX2016: DIYSCITBD! WTH?

USECON RoX2016: Der Weg ist das Ziel? Indoor-Navigation ermöglicht grenzenlos...

USECON RoX2016: Agile & User Experience - Crossing Borders?

USECON RoX2016: Digitalisierung als wesentlicher Eckpfeiler der Qualitätsstra...

Último

2024 Q1 Tableau User Group Leader Quarterly Call

lward7

Monash毕业证原版定制【微信：176555708】【莫纳什大学毕业证成绩单-学位证】【微信：176555708】（留信学历认证永久存档查询）采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。 ◆◆◆◆◆ — — — — — — — — 【留学教育】留学归国服务中心 — — — — — -◆◆◆◆◆ 【主营项目】一.毕业证【微信：176555708】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！二.真实使馆公证(即留学回国人员证明,不成功不收费) 三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度) 如果您处于以下几种情况： ◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【微信：176555708】 ◇面对父母的压力，希望尽快拿到； ◇不清楚认证流程以及材料该如何准备； ◇回国时间很长，忘记办理； ◇回国马上就要找工作，办给用人单位看； ◇企事业单位必须要求办理的 ◇需要报考公务员、购买免税车、落转户口 ◇申请留学生创业基金留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分→ 【关于价格问题（保证一手价格）我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子我给客户的都是第一手的代理价格，因为我想坦诚对待大家不想跟大家在价格方面浪费时间对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！学历顾问：微信：176555708

一比一原版(Monash毕业证书)莫纳什大学毕业证成绩单如何办理

pyhepag

This presentation explores the potential of machine learning in predicting the severity of road accidents. We will delve into the data analysis process, the chosen machine learning algorithms, and the evaluation of our model's performance. This project aims to contribute to improved emergency response times and accident prevention strategies. visit for more: https://bostoninstituteofanalytics.org/data-science-and-artificial-intelligence/

Machine Learning for Accident Severity Prediction

Boston Institute of Analytics

UCI毕业证原版定制【微信：176555708】【加利福尼亚大学尔湾分校毕业证成绩单-学位证】【微信：176555708】（留信学历认证永久存档查询）采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。 ◆◆◆◆◆ — — — — — — — — 【留学教育】留学归国服务中心 — — — — — -◆◆◆◆◆ 【主营项目】一.毕业证【微信：176555708】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！二.真实使馆公证(即留学回国人员证明,不成功不收费) 三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度) 如果您处于以下几种情况： ◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【微信：176555708】 ◇面对父母的压力，希望尽快拿到； ◇不清楚认证流程以及材料该如何准备； ◇回国时间很长，忘记办理； ◇回国马上就要找工作，办给用人单位看； ◇企事业单位必须要求办理的 ◇需要报考公务员、购买免税车、落转户口 ◇申请留学生创业基金留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分→ 【关于价格问题（保证一手价格）我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子我给客户的都是第一手的代理价格，因为我想坦诚对待大家不想跟大家在价格方面浪费时间对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！学历顾问：微信：176555708

一比一原版加利福尼亚大学尔湾分校毕业证成绩单如何办理

pyhepag

社内勉強会資料　Mamba - A new era or ephemeral

NABLAS株式会社

Contact with Dawood Bhai Just call on +92322-6382012 and we'll help you. We'll solve all your problems within 12 to 24 hours and with 101% guarantee and with astrology systematic. If you want to take any personal or professional advice then also you can call us on +92322-6382012 , ONLINE LOVE PROBLEM & Other all types of Daily Life Problem's.Then CALL or WHATSAPP us on +92322-6382012 and Get all these problems solutions here by Amil Baba DAWOOD BANGALI #vashikaranspecialist #astrologer #palmistry #amliyaat #taweez #manpasandshadi #horoscope #spiritual #lovelife #lovespell #marriagespell#aamilbabainpakistan #amilbabainkarachi #powerfullblackmagicspell #kalajadumantarspecialist #realamilbaba #AmilbabainPakistan #astrologerincanada #astrologerindubai #lovespellsmaster #kalajaduspecialist #lovespellsthatwork #aamilbabainlahore#blackmagicformarriage #aamilbaba #kalajadu #kalailam #taweez #wazifaexpert #jadumantar #vashikaranspecialist #astrologer #palmistry #amliyaat #taweez #manpasandshadi #horoscope #spiritual #lovelife #lovespell #marriagespell#aamilbabainpakistan #amilbabainkarachi #powerfullblackmagicspell #kalajadumantarspecialist #realamilbaba #AmilbabainPakistan #astrologerincanada #astrologerindubai #lovespellsmaster #kalajaduspecialist #lovespellsthatwork #aamilbabainlahore #blackmagicforlove #blackmagicformarriage #aamilbaba #kalajadu #kalailam #taweez #wazifaexpert #jadumantar #vashikaranspecialist #astrologer #palmistry #amliyaat #taweez #manpasandshadi #horoscope #spiritual #lovelife #lovespell #marriagespell#aamilbabainpakistan #amilbabainkarachi #powerfullblackmagicspell #kalajadumantarspecialist #realamilbaba #AmilbabainPakistan #astrologerincanada #astrologerindubai #lovespellsmaster #kalajaduspecialist #lovespellsthatwork #aamilbabainlahore #Amilbabainuk #amilbabainspain #amilbabaindubai #Amilbabainnorway #amilbabainkrachi #amilbabainlahore #amilbabaingujranwalan #amilbabainislamabad

NO1 Best Kala Jadu Expert Specialist In Germany Kala Jadu Expert Specialist I...

Amil baba

Generative AI for Trailblazers_ Unlock the Future of AI.pdf

Emmanuel Dauda

Slip-and-fall Injuries: Top Workers' Comp Claims

Bisnar Chase Personal Injury Attorneys

Supply chain analytics to combat the effects of Ukraine-Russia-conflict

Jack Cole

Formulas dax para power bI de microsoft.pdf

RobertoOcampo24

https://qidiantiku.com/solution-manual-for-data-visualization-exploring-and-explaining-with-data-1st-edition-by-camm.shtml name：Solution manual for Data Visualization: Exploring and Explaining with Data 1st Edition by Camm Edition：st Edition author：by Jeffrey D. Camm , James J. Cochran, Michael J. Fry , Jeffrey W. Ohlmann ISBN：ISBN: 9780357711415 type：solution manual format：word/zip All chapter include

Data Visualization Exploring and Explaining with Data 1st Edition by Camm sol...

ssuserf63bd7

Fuzzy Sets decision making under information of uncertainty

RafigAliyev2

WSU毕业证原版定制【微信：176555708】【西悉尼大学毕业证成绩单-学位证】【微信：176555708】（留信学历认证永久存档查询）采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。 ◆◆◆◆◆ — — — — — — — — 【留学教育】留学归国服务中心 — — — — — -◆◆◆◆◆ 【主营项目】一.毕业证【微信：176555708】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！二.真实使馆公证(即留学回国人员证明,不成功不收费) 三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度) 如果您处于以下几种情况： ◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【微信：176555708】 ◇面对父母的压力，希望尽快拿到； ◇不清楚认证流程以及材料该如何准备； ◇回国时间很长，忘记办理； ◇回国马上就要找工作，办给用人单位看； ◇企事业单位必须要求办理的 ◇需要报考公务员、购买免税车、落转户口 ◇申请留学生创业基金留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分→ 【关于价格问题（保证一手价格）我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子我给客户的都是第一手的代理价格，因为我想坦诚对待大家不想跟大家在价格方面浪费时间对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！学历顾问：微信：176555708

一比一原版西悉尼大学毕业证成绩单如何办理

pyhepag

Unlock the power of data analytics with our comprehensive slide deck from the Advanced Digital Strategy MGMT X 466.05 course at UCLAx. This presentation reviews the fundamental concepts and practical applications of data analytics in business and marketing. Key Topics Covered: Overview & Concepts: Learn how data analytics uses statistics, predictive modeling, and machine learning to enhance business performance. Types of Data: Understand the differences between structured and unstructured data, and how to leverage quantitative and qualitative data. Key Techniques: Explore descriptive, diagnostic, predictive, and prescriptive analytics to transform raw data into actionable insights. Common Tools: Get acquainted with popular tools like Google Analytics, Google Looker, Adobe Analytics, and HubSpot for effective data tracking and analysis. Data Analysis Process: Follow a step-by-step guide to collecting, cleaning, modeling, and interpreting data to drive informed decision-making. Optimizing Campaigns: Learn how to use A/B testing and past campaign performance data to enhance future marketing efforts. Defining Audiences: Discover how to segment target audiences using demographic data, purchase histories, and online behaviors for more precise marketing strategies. Advanced Methods: Dive into advanced data analysis techniques like cohort analysis, cluster analysis, sentiment analysis, and regression analysis. Customer Journey Analytics: Visualize the customer journey and identify key engagement moments to optimize the customer experience. Data Visualization & Storytelling: Master the art of communicating data insights effectively through visualizations and contextual storytelling.

Data Analytics for Digital Marketing Lecture for Advanced Digital & Social Me...

Valters Lauzums

Adelaide毕业证原版定制【微信：176555708】【阿德莱德大学毕业证成绩单-学位证】【微信：176555708】（留信学历认证永久存档查询）采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。 ◆◆◆◆◆ — — — — — — — — 【留学教育】留学归国服务中心 — — — — — -◆◆◆◆◆ 【主营项目】一.毕业证【微信：176555708】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！二.真实使馆公证(即留学回国人员证明,不成功不收费) 三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度) 如果您处于以下几种情况： ◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【微信：176555708】 ◇面对父母的压力，希望尽快拿到； ◇不清楚认证流程以及材料该如何准备； ◇回国时间很长，忘记办理； ◇回国马上就要找工作，办给用人单位看； ◇企事业单位必须要求办理的 ◇需要报考公务员、购买免税车、落转户口 ◇申请留学生创业基金留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分→ 【关于价格问题（保证一手价格）我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子我给客户的都是第一手的代理价格，因为我想坦诚对待大家不想跟大家在价格方面浪费时间对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！学历顾问：微信：176555708

一比一原版阿德莱德大学毕业证成绩单如何办理

pyhepag

Saudi Arabia [ Abortion pills) Jeddah/riaydh/dammam/+966572737505☎️] cytotec tablets uses abortion pills 💊💊 How effective is the abortion pill? 💊💊 +966572737505) "Abortion pills in Jeddah" how to get cytotec tablets in Riyadh " Abortion pills in dammam*💊💊 The abortion pill is very effective. If you’re taking mifepristone and misoprostol, it depends on how far along the pregnancy is, and how many doses of medicine you take:💊💊 +966572737505) how to buy cytotec pills At 8 weeks pregnant or less, it works about 94-98% of the time. +966572737505[ 💊💊💊 At 8-9 weeks pregnant, it works about 94-96% of the time. +966572737505) At 9-10 weeks pregnant, it works about 91-93% of the time. +966572737505)💊💊 If you take an extra dose of misoprostol, it works about 99% of the time. At 10-11 weeks pregnant, it works about 87% of the time. +966572737505) If you take an extra dose of misoprostol, it works about 98% of the time. In general, taking both mifepristone and+966572737505 misoprostol works a bit better than taking misoprostol only. +966572737505 Taking misoprostol alone works to end the+966572737505 pregnancy about 85-95% of the time — depending on how far along the+966572737505 pregnancy is and how you take the medicine. +966572737505 The abortion pill usually works, but if it doesn’t, you can take more medicine or have an in-clinic abortion. +966572737505 When can I take the abortion pill?+966572737505 In general, you can have a medication abortion up to 77 days (11 weeks)+966572737505 after the first day of your last period. If it’s been 78 days or more since the first day of your last+966572737505 period, you can have an in-clinic abortion to end your pregnancy.+966572737505 Why do people choose the abortion pill? Which kind of abortion you choose all depends on your personal+966572737505 preference and situation. With+966572737505 medication+966572737505 abortion, some people like that you don’t need to have a procedure in a doctor’s office. You can have your medication abortion on your own+966572737505 schedule, at home or in another comfortable place that you choose.+966572737505 You get to decide who you want to be with during your abortion, or you can go it alone. Because+966572737505 medication abortion is similar to a miscarriage, many people feel like it’s more “natural” and less invasive. And some+966572737505 people may not have an in-clinic abortion provider close by, so abortion pills are more available to+966572737505 them. +966572737505 Your doctor, nurse, or health center staff can help you decide which kind of abortion is best for you. +966572737505 More questions from patients: Saudi Arabia+966572737505 CYTOTEC Misoprostol Tablets. Misoprostol is a medication that can prevent stomach ulcers if you also take NSAID medications. It reduces the amount of acid in your stomach, which protects your stomach lining. The brand name of this medication is Cytotec®.+966573737505) Unwanted Kit is a combination of two medicines

Abortion pills in Dammam Saudi Arabia// +966572737505 // buy cytotec

Abortion pills in Riyadh +966572737505 get cytotec

The Significance of Transliteration Enhancing

mohamed Elzalabany

NCL毕业证原版定制【微信：176555708】【纽卡斯尔大学毕业证成绩单-学位证】【微信：176555708】（留信学历认证永久存档查询）采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。 ◆◆◆◆◆ — — — — — — — — 【留学教育】留学归国服务中心 — — — — — -◆◆◆◆◆ 【主营项目】一.毕业证【微信：176555708】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！二.真实使馆公证(即留学回国人员证明,不成功不收费) 三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度) 如果您处于以下几种情况： ◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【微信：176555708】 ◇面对父母的压力，希望尽快拿到； ◇不清楚认证流程以及材料该如何准备； ◇回国时间很长，忘记办理； ◇回国马上就要找工作，办给用人单位看； ◇企事业单位必须要求办理的 ◇需要报考公务员、购买免税车、落转户口 ◇申请留学生创业基金留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分→ 【关于价格问题（保证一手价格）我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子我给客户的都是第一手的代理价格，因为我想坦诚对待大家不想跟大家在价格方面浪费时间对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！学历顾问：微信：176555708

一比一原版纽卡斯尔大学毕业证成绩单如何办理

cyebo

MQU毕业证原版定制【微信：176555708】【麦考瑞大学毕业证成绩单-学位证】【微信：176555708】（留信学历认证永久存档查询）采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。 ◆◆◆◆◆ — — — — — — — — 【留学教育】留学归国服务中心 — — — — — -◆◆◆◆◆ 【主营项目】一.毕业证【微信：176555708】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！二.真实使馆公证(即留学回国人员证明,不成功不收费) 三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度) 如果您处于以下几种情况： ◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【微信：176555708】 ◇面对父母的压力，希望尽快拿到； ◇不清楚认证流程以及材料该如何准备； ◇回国时间很长，忘记办理； ◇回国马上就要找工作，办给用人单位看； ◇企事业单位必须要求办理的 ◇需要报考公务员、购买免税车、落转户口 ◇申请留学生创业基金留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分→ 【关于价格问题（保证一手价格）我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子我给客户的都是第一手的代理价格，因为我想坦诚对待大家不想跟大家在价格方面浪费时间对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！学历顾问：微信：176555708

一比一原版麦考瑞大学毕业证成绩单如何办理

cyebo

Pre-ProductionImproveddsfjgndflghtgg.pptx

Stephen266013

USECON RoX 2015: Slip into your customers' shoes - Mobile Ethnography

1. 2015 Slip into your customer's shoes Klaus Schwarzenberger RoX 2015 - Vienna 12 November 2015

2. 89% of companies expect to compete mostly on the basis of customer experience by 2016 – vs. 36% four years ago. * Gartner Research, 2015 Poor customer experiences result in an estimated $83 Billion loss by US enterprises each year because of defections and abandoned purchases. Forbes, 2013 Customer power has grown, as 73% of firms trust recommendations from friends and family, while only 19% trust direct communication. Forrester report:“Consumer “Ad-itudes” Stay Strong”, 2012 86% of consumers will pay more for a better customer experience. RightNow Customer Experience Impact Report, 2011 “CUSTOMER EXPERIENCE IS THE NEW BATTLEFIELD”* Slip into your customer's shoes RoX,Vienna @MrBlackmountain

3. 78.4 % ARE SATISFIED WITH YOUR PRODUCT. YEAH, NUMBERS. NOW WHAT? Slip into your customer's shoes RoX,Vienna @MrBlackmountain

4. CX RESEARCH Slip into your customer's shoes RoX,Vienna @MrBlackmountain

5. CUSTOMER JOURNEY MAP 1 2 3 4 5 6 7 8 9 10 P R E - S E R V I C E S E R V I C E P O S T - S E R V I C E JAKE Slip into your customer's shoes RoX,Vienna @MrBlackmountain

6. CUSTOMER JOURNEY MAP 1 2 3 4 5 6 7 8 9 10 P R E - S E R V I C E S E R V I C E P O S T - S E R V I C E JAKE When do you measure customer satisfaction? Slip into your customer's shoes RoX,Vienna @MrBlackmountain

7. CUSTOMER JOURNEY MAP 1 2 3 4 5 6 7 8 10 P R E - S E R V I C E S E R V I C E P O S T - S E R V I C E CUSTOMER JOURNEY MAP 1 2 3 4 5 6 7 8 10 P R E - S E R V I C E S E R V I C E P O S T - S E R V I C E JAKE 9 78.4% OF OUR CUSTOMERS RATE OUR SERVICE: “VERY GOOD”. Slip into your customer's shoes RoX,Vienna @MrBlackmountain

8. TALK TO YOUR F***ING CUSTOMER. REALLY. Slip into your customer's shoes RoX,Vienna @MrBlackmountain

9. QUALITATIVE   QUANTITATIVE   Slip into your customer's shoes RoX,Vienna @MrBlackmountain

10. Big Data Customer segmentation A/B testing Heatmaps Conversion analysis Surveys Tracking … AND MANY MORE QUALITATIVE   QUANTITATIVE   … AND MANY MORE Contextual interviews Participant observation Non-participant observation Self-documentation WorkalongCultural probes Slip into your customer's shoes RoX,Vienna @MrBlackmountain

11. SURVEYS photo credit shutterstock / mama_mia QUANTITATIVE Slip into your customer's shoes RoX,Vienna @MrBlackmountain

12. CONVERSION ANALYSIS QUANTITATIVE photo credit shutterstock / GaudiLab Slip into your customer's shoes RoX,Vienna @MrBlackmountain

13. FOCUS GROUPS photo credit shutterstock / wavebreakmedia QUALITATIVE Slip into your customer's shoes RoX,Vienna @MrBlackmountain

14. CONTEXTUAL INTERVIEWS QUALITATIVE photo credit shutterstock / af8images Slip into your customer's shoes RoX,Vienna @MrBlackmountain

15. NON-PARTICIPANT OBSERVATION QUALITATIVE photo credit shutterstock / Yiulia Grigoryeva Slip into your customer's shoes RoX,Vienna @MrBlackmountain

16. PARTICIPANT OBSERVATION QUALITATIVE photo credit shutterstock / Monkey Business Images Slip into your customer's shoes RoX,Vienna @MrBlackmountain

17. WORK-ALONG QUALITATIVE photo credit shutterstock / Num Skyman Slip into your customer's shoes RoX,Vienna @MrBlackmountain

18. photo credit shutterstock / Kzenon SELF-DOCUMENTATION QUALITATIVE AUTO-ETHNOGRAPHY Slip into your customer's shoes RoX,Vienna @MrBlackmountain

19. Big Data Customer segmentation A/B testing Heatmaps Conversion analysis Surveys Tracking … AND MANY MORE QUALITATIVE   QUANTITATIVE   … AND MANY MORE Contextual interviews Participant observation Non-participant observation Self-documentation WorkalongCultural probes Slip into your customer's shoes RoX,Vienna @MrBlackmountain

20. … AND MANY MORE Big Data Customer segmentation A/B testing Heatmaps Conversion analysis Surveys Tracking QUALITATIVE   QUANTITATIVE   … AND MANY MORE Contextual interviews Participant observation Non-participant observation Self-documentation WorkalongCultural probes … AND MANY MORE Big Data Customer segmentation A/B testing Heatmaps Conversion analysis Surveys Tracking QUALITATIVE   QUANTITATIVE   Contextual interviews Participant observation Non-participant observation Self-documentation WorkalongCultural probes … AND MANY MORE Non-participant observation Mobile EthnographyWELCOME THE NEW CREW MEMBER since 2008 Slip into your customer's shoes RoX,Vienna @MrBlackmountain

21. SELF-CONDUCTED DESIGN RESARCH SELF-CONDUCTED Mobile Ethnography Slip into your customer's shoes RoX,Vienna @MrBlackmountain

22. Free smartphone app for participants Slip into your customer's shoes RoX,Vienna @MrBlackmountain

23. How to use the ExperienceFellow smartphone app VIMEO.COM/34160910 Slip into your customer's shoes RoX,Vienna @MrBlackmountain

24. Real-time Visualization as journey map Slip into your customer's shoes RoX,Vienna @MrBlackmountain

25. Advanced ﬁltering techniques Slip into your customer's shoes RoX,Vienna @MrBlackmountain

26. Advanced ﬁltering techniques Slip into your customer's shoes RoX,Vienna @MrBlackmountain

27. Location-based visualization with clustering Slip into your customer's shoes RoX,Vienna @MrBlackmountain

28. Location-based visualization with clustering Slip into your customer's shoes RoX,Vienna @MrBlackmountain

29. High-resolution PDF export for large format printsHigh-resolution PDF export for large format prints Slip into your customer's shoes RoX,Vienna @MrBlackmountain

30. BASE YOUR CUSTOMER JOURNEY ON F***ING RESEARCH!Slip into your customer's shoes RoX,Vienna @MrBlackmountain

31. Wayne parking kiosks - Philadelphia, PAWayne parking kiosks - Philadelphia, PA Slip into your customer's shoes RoX,Vienna @MrBlackmountain

32. IN THE END IT'S JUST A USABILITY TEST. Slip into your customer's shoes RoX,Vienna @MrBlackmountain

33. THANK YOU! OUT 2016 Marc Stickdorn Markus Edgar Hormeß Adam Lawrence Jakob Schneider Marc Stickdorn Markus Edgar Hormeß Adam Lawrence Jakob Schneider Marc Stickdorn Markus Edgar Hormeß Adam Lawrence Jakob Schneider OUR BESTSELLER FROM 2010 Klaus Schwarzenberger klaus@experiencefellow.com Slip into your customer's shoes RoX,Vienna @MrBlackmountain

USECON RoX 2015: Slip into your customers' shoes - Mobile Ethnography

Recomendados

Recomendados

Mais conteúdo relacionado

Destaque

Destaque (19)

Semelhante a USECON RoX 2015: Slip into your customers' shoes - Mobile Ethnography

Semelhante a USECON RoX 2015: Slip into your customers' shoes - Mobile Ethnography (20)

Mais de USECON

Mais de USECON (20)

Último

Último (20)

USECON RoX 2015: Slip into your customers' shoes - Mobile Ethnography