Urmil Gohil
30 SlideShares 181 Seguidores 506 Seguindos
Personal Information
Organização/Local de trabalho
United Kingdom Sweden
Cargo
Director of Customer Care and Direct Sales Channels
Setor
Telecom / Mobile
Sobre
Cost, Service and Quality People, Process, technology and Place People. Place, Promotions, Price, Product Telecoms Quadplay - GSM (800,9001800,1900, LTE) ,TDMA, IPTV, Digital TV, Internet, Broadband ( fixed,mobile) , ( mobile broadband), Fiber optics, satellite links. Customer Experience Strategy Automation of Events ( calls, voice,data, Email, social media, Digital media) Developed Call center Platform to integrate Social media platforms like Facebook - IP to IP Team management of 3000 employees Continues Improvement Models ( CIM) , (CEM) Total and optimal quality management and standards Proactive synergies enforcement in the job environment. 95 % customer satisfaction an...
Detalhes do contato
Marcadores
telecommunications customer service call centre gsm customer relationship management mobile phone crm marketing customer experience telecommunication quality of service customer satisfaction telecoms customer marketing and advertising microsoft dynamics crm call center quality assurance database rfp management project management prepa business services building ivr human resources employment wireless prepaid point of sale sales tools and equipment
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