3. Information Everywhere
Employees must be able to obtain and
analyze the many different levels,
formats, and granularities of
organizational information to make
decisions
Successfully collecting, compiling,
sorting, and analyzing information can
provide tremendous insight into how
an organization is performing
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4. Types of Data
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Data Represented by
Alphanumeric data Numbers, letters, and other characters
Image data Graphic images or pictures
Audio data Sound, noise, tones
Video data Moving images or pictures
7. Data to Wisdom
Data processing Information
Information intelligence
Knowledge
Knowledge experience
Wisdom
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Data InformationTransformation
9. Information Types
• Transactional information –
Encompasses all of the information
contained within a single business
process or unit of work, and its primary
purpose is to support the performing of
daily operational tasks
• Analytical information – Encompasses
all organizational information, and its
primary purpose is to support the
performing of managerial analysis tasks. 1
12. Primary sources of low quality information
1. Customers intentionally enter
inaccurate information to protect their
privacy
2. Different entry standards and formats
3. Operators enter abbreviated or
erroneous information by accident or to
save time
4. Third party and external information
contains inconsistencies, inaccuracies,
and errors
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14. Potential business effects resulting from low
quality information
Inability to accurately track
customers
Difficulty identifying valuable
customers
Inability to identify selling
opportunities
Marketing to nonexistent customers
Difficulty tracking revenue
Inability to build strong customer
relationships
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15. Benefits of Good Information
High quality information can
significantly improve the chances of
making a good decision
Good decisions can directly impact an
organization's bottom line
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