An immersive visual and auditory experience to reduce stress and promote mental wellness

1. Peaceful
Projections
A concept for improving mental health services on CMU’s campus
Michelle Lew MHCI
Loretta Neal MDes

2. problem
CMU students are under a tremendous
amount of stress yet lack the resources to
help them cope
“There’s a counseling center on campus?”
-2nd year grad student
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3. opportunity
Adaptive technology can provide students
with new ways to deal with stress while
enhancing existing services offered at
CMU’s Couseling & Psychological Services
(CaPS) center
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4. Fall semester Winter Break Spring semester Spring Break
Your experience at CMU
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5. 10
9
8
7
6
5
mood
4
3
2
1
0
Fall semester Winter Break Spring semester Spring Break
Your experience at CMU
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6. 10
9
8
7
6
5
mood
4
3
2
1
0
Fall semester Winter Break Spring semester Spring Break
Your experience at CMU
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7. 10
9
8
7
6
5
mood
4
H Red
}
H
3 The trigger for } flag
seeking help is
2
when your mood
begins to interfere
with your daily
E E
1
life -- not going to
class, canceling L L
P P
dates etc.
0
Fall semester Winter Break Spring semester Spring Break
Your experience at CMU
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8. Research
Goal: Explore potential for adaptive
technology through site visit, competitive
analysis, literature review and interviews.
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9. site visit
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10. site visit
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11. CaPS website audit
Students must call to begin
} } the process
} } Limited office hours
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12. competitive analysis All campus groups have
} } resources
Variety of resources,
i.e. videos, links to
recreation, 617-253-CALM
Content strategy aimed
at putting the audience’s
} } concerns at the forefront
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13. interview with Kurt Kumler
Director of CaPS
On the entry way
“We like the privacy it offers but we know it’s
hard to find.”
On barriers to therapy
“Our international students come with a lot of
stigma towards therapy.”
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14. interview with Kurt Kumler
Director of CaPS
On usage of CaPS
“16% of the campus community uses CaPS.”
On barriers to therapy
“Many don’t understand what therapy is and
what it can do. It’s not magic.”
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15. interview with Katie Chironis
writer of “The happy mask: Carnegie Mellon must address stress culture”
On CaPS experience
“I actually stopped going to CaPS my
sophomore year because the secretary
assigned me to a counselor I didn’t think was
very good, but I was too ner vous to call in
and tell the secretary that to her face / ask for
a new counselor.”
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16. interview with Katie Chironis
Writer of “The happy mask: Carnegie Mellon must address stress culture”
On CaPS experience
“The CaPS experience ends up being an
hour of you talking to a human wall, with
occasional nods or question prompts.”
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17. stress is pervasive
• CMU is ranked 19th most stressful college in US
1
• 30% of millennials aged 18-33 say their stress
2
increased last year
• Younger Americans are more stressed and less
equipped to handle stress than older generations
1. Due to tuition costs, acceptance rates, competitiveness, student demographics, and crime (The Daily Beast’s analysis of most stressful colleges in the US)
2. Stress in America 2012 report: “Younger Americans report experiencing the most stress and the least relief — they report higher stress levels than older
generations and say they are not managing it well.” http://www.apa.org/news/press/releases/stress/2012/full-report.pdf
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18. suicide: one is too many
• CMU has a suicide rate of 1 every 3 years which is
1
below the national average for school size
• 6% of undergrads and 4% of grad students say they
“seriously considered attempting suicide” in the past
year
• Half of those did not tell anyone
2
1. Email from Kurt Kumler,
2. According to a 2009 article in Professional Psychology, 6 percent of participating undergraduates and 4 percent of graduate students in four-year colleges
said they had “seriously considered attempting suicide” in the past year—and nearly half of each group did not tell anyone.
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19. stigma towards therapy
• CMU has a high proportion (30%) of international
students who come from countries where attitudes
towards mental health differ
• Stigma about mental illness can lead people to fear
disclosing that they have mental health problems, which
1
may prevent treatment and recovery1
1. CDC, Attitudes Toward Mental Illness, http://www.cdc.gov/hrqol/Mental_Health_Reports/pdf/BRFSS_Report_InsidePages.pdf
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20. summary of findings
1. Increase awareness & accessibility
for non-users
2. Enable spontaneous therapy
3. Enhance in-person visits
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21. Opportunities
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22. user groups
Only 16%
of students aware of
use CaPS CaPS
16% enlightened stubborn
open to using not open to using
mental health mental health
services services
pre-enlightened stressbots
unaware of CaPS
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23. Concepts
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24. CMU confession board
increase access for non-users
enable spontaneous therapy
enhance in-person visits
Public confessional displays anonymous secrets to make known what
is often kept silent.
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25. online chat with trained peers
increase access for non-users
enable spontaneous therapy
enhance in-person visits
Online chat with a trained peer allows for spontaneous therapy and stress reduction.
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26. online appointment maker &
therapist selector
increase access for non-users
enable spontaneous therapy
enhance in-person visits
Allows clients to make appointments online and select a therapist and
based on gender, age, specialty and education level.
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27. peaceful projections
increase access for non-users
enable spontaneous therapy
enhance in-person visits
Dedicated room projects a peaceful scene on all four walls and includes audio and
instructions for getting professional help.
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28. annual self quiz
increase access for non-users
enable spontaneous therapy
enhance in-person visits
Mandatory self quiz taken when re-applying for student health insurance. Includes
reminders about CaPS services and an offer to receive push notifications for
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29. relaxation app
increase access for non-users
enable spontaneous therapy
enhance in-person visits
Push notifications for relaxation that include facts about stress and stress reduction.
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30. guided meditation service
increase access for non-users
enable spontaneous therapy
enhance in-person visits
Phone number to call and listen to a recorded guided meditation.
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31. prioritization
target user groups design opportunities
enhance enable increase
pre- in-person spontaneous access for personal-
enlightened enlightened stubborn stressbots visits therapy non-users ization
CMU confession board • • • • • •
Online chat with trained
peers • • • i
Online sppointment maker &
therapist selector • • i
Peaceful projections • • • • • • g
Annual self-quiz • • • • • i
Relaxation app • • • • • g
Guided meditation service • • • • • g
i = individual personalization
g = group personalization
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32. Prototype
After speed dating our concepts with
fifteen people, the peaceful projection
emerged as the favorite
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33. Quiet please
peacefulness
in progress
“Hum...what’s this? It looks interesting...”
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34. INTRO RESEARCH SYNTHESIS CONCEPTS PROTOTYPE CLOSE
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35. Getting away from it all
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36. Taking a ten
minute break
Getting away from it all
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37. Taking a ten
minute break
Scheduling
therapy
Getting away from it all
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38. Taking a ten
Meditating
minute break
Scheduling
therapy
Getting away from it all
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39. Taking a ten Reflecting
Meditating
minute break
Scheduling
therapy
Getting away from it all
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40. Taking a ten Reflecting
Meditating
minute break
Scheduling
therapy
Getting away from it all Yoga
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41. Change Schedule
the scene therapy
What is this Schedule a
room for? massage
Mental Health View
Resources therapist
bios
Take the virtual tour of CaPS
“I have the option to change the scene of the room and can take
a virtual tour of how to get to the counseling center. And I can
schedule a therapy session right here too!”
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42. “This must be the place. I hear the music and can see one of
the scenes from the projection room.”
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43. You have checked in
for your 4pm
appointment with
Kathy.
Please have a seat and
ction
choose a peaceful proje
t.
to watch while you wai
Caribbean waters
“I have checked in for my appointment and am going to wait
and relax while watching a Caribbean beach.”
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44. “This is so nice I might come twenty minutes early next time
just to soak in the scene more.”
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45. stakeholder map
friends
other people in the
projection room
CaPS
“official” therapy
CMU
administrators
AV guy
professors
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46. service blueprint
using kiosk
encounter & enter specify projection watch video
projection room preferences on how to get
to CaPS
sit, relax, & make
observe appointment follow sound using mobile phone
in the university center of projection
enter elevator check in sit, specify projection proceed to
walk to CaPS lobby preferences counseling
in CaPS entryway room
receive est. receive alert
take elevator to wait time
CaPS offices inside CaPS offices
provides est.
wait time
notices that therapist
appointment book alerts therapist of is available and
is updated arrival alerts patient
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47. to close...
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48. good timing
The Vice Provost for Education and the Dean
of Student Affairs recently posted an RFP for
$15,000 in seed money for projects relating
to stress and personal wellness that would
enhance campus culture
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49. thank you
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