My presentation from MSPCon.18 in Paris, France titled "The Mistakes MSPs Make That Cost Them Time and Money"

1. THE MISTAKES MSPS MAKE
ThatCostThemTimeAndMoney

2. My definition of a Managed
Service Provider (MSP)
1. Provides 24x7x365 Monitoring and
Maintenance using an RMM tool.
2. Provides flat-fee, all-you-can-eat
technical support.
3. Manages all client's vendors.

3. @TUBBLOG

4. Geek
Alert!

5. 2001
Backgroundin
CorporateIT

6. 2005

7. “Youaretheaverageofthefive
peopleyouspendthemost
timewith.” JimRohn

8. @tnvora

10. 2005 2011

11. Maintenant...

12. Avoidthese
mistakes...

13. MISTAKE!
>Notdocumenting
yourbusiness

14. MISTAKE!
>NotusingaPSAtool
(ProfessionalServicesAutomation)

15. MISTAKE!
>Tryingtobeall
thingstoallclients

16. MISTAKE!
>Notcharging
enough

17. MISTAKE!
>Notaskingfor
help

18. TAKEACTION!
1. Documentyourbusiness.BuildIP.
2. UseaPSAtool.Measureandmanageprofitability.
3. Focusoncorecompetencies.Collaboratetoofferother
services.
4. Chargewhatyouareworth.
5. Askforhelp.PeerGroups.Coaches.Mentors.

19. WWW.TUBBLOG.CO.UK